Verinode HQ

Welcome to Verinode HQ

What HQ is, who it is for, and how it aggregates operator data into network intelligence.

The report library

Find generated network reports, quarterly reviews, and compliance packs in one place.

Discovery Day

Prepare for prospect visits with network data packs and track the recruitment pipeline.

Item 19 and financial disclosures

Build defensible Item 19 financial performance representations from anonymized network data.

"Accidents: at-fault incidents across the network in the last 36 months"

Accidents is one of four content rows on the HQ Fleet page. It lists every franchisee in your network that has recorded at least one at-fault vehicle accident in the trailing 36 months, ranked so t…

"Audit rubrics: weighted criteria for vendor-approval programs"

An audit rubric is the weighted checklist a vendor-approval program uses to decide whether an approved party still deserves to be on the list. Instead of a single yes-or-no audit call, HQ breaks qu…

"Compliance & Driver Risk: overdue services, registrations, DOT, licenses, MVR"

A restoration fleet carries five separate compliance clocks that all run at once: scheduled vehicle service, vehicle registration renewal, DOT inspection renewal, driver license validity, and how r…

"Discuss: taking a decision to the HQ agent"

Every row in your Decisions log, a decision plan, an at-risk franchisee flag, a consent request, a program audit, a program violation, is a real row in a real network table. Discuss is the mechanis…

"Dues & Renewal: what this section shows"

Dues & Renewal is where an association HQ checks the financial health of its membership roster at a glance: how many memberships are current on dues, which ones are renewing soon, and which ones ha…

"How franchisees are graded: strong, steady, underutilized"

Every franchisee on your network gets a single-word read on how much they're actually using Verinode IQ: **Strong**, **Steady**, or **Underutilized**. It is not a benchmark score, a compliance scor…

"HQ Decisions: the franchisor inbox"

Every network has four separate places where a franchisor makes a call: playbook plans you've drafted for the network, at-risk locations someone flagged for follow-up, benchmark consent requests wa…

"Industry signals: the shared national reference series"

Every other row on Forecasting reads your network: how many locations are trending busier, steadier, or slower, and where in the country that split concentrates. The **Industry signals** row is the…

"Margin & Cash detail slider: the four drill-in tabs"

Every tile on the Margin & Cash home reads as a summary. The detail slider is where you go to see the full list behind that summary. It is a full-screen overlay of swipeable cards, one card per tab…

"Margin & Cash: how HQ reads network profitability"

Margin & Cash is where Verinode HQ reads the financial health of your network as a whole: how margin compares to the rest of the industry, which members are under cash pressure, which are outperfor…

"Network Flow: how work moves through the network"

Network Flow is the process-mining read on your network: how many days work sits at each stage of a job, a supplement, a recruiting pipeline, and a safety incident, before it moves to the next one.…

"Process Standards: stage-time targets for the network"

Every restoration network runs a set of processes that customers and carriers actually feel the pace of: how long a job sits before the estimate goes out, how fast a supplement gets a response, how…

"Quarterly Network Review: the auto-generated executive report"

The Quarterly Network Review is Verinode HQ's board-ready executive report: one PDF, plus a companion spreadsheet, that packages your entire network's performance for a single quarter into somethin…

"Reference: material families and unit labels"

Every number on the HQ Materials page is a price for one physical item, in one unit, filed under one family. Behind the scenes, Verinode stores that family and that unit as a short lowercase token,…

"Sponsorship: how HQ funds AI work across the network"

Sponsorship is how a franchisor or multi-location owner puts real money behind its network's AI work. Every AI-driven action a franchisee takes on Verinode IQ, from running a decision to pulling a…

"The member roster: statuses and on-platform flags"

The Roster is the row-by-row list at the bottom of Member Directory, in HQ's Members section. Where the stat tiles above it summarize your membership in aggregate and the Verification Queue handles…

"What it means": the locations to plan for and the network move

Forecasting is where Verinode HQ turns the network's demand read into a decision. The section opens with two gauges sitting side by side. The left one, Network demand, tells you the shape of the ne…

Accounts cluster: Carriers, TPAs & Commercial

Accounts is the revenue-in side of your network. It is where Verinode HQ aggregates every dollar your franchisees bill to the three kinds of counterparties that pay for restoration work: insurance…

Act, Park, and Ignore per source kind

[HQ Decisions](/help/hq-decisions-overview) is one board built from four separate network-level systems, and [The four HQ decision sources and how they map into one log](/help/hq-decisions-source-k…

Act, Park, and Ignore: what each button does per row kind

[HQ Decisions](/help/hq-decisions-overview) and [Actions](/help/hq-action-plans) both read the same five kinds of network-level rows: decision plans, interventions, consent requests, program audits…

Actions vs Decisions: how the two HQ surfaces differ

**Decisions** and **Actions** sit next to each other in the HQ sidebar. Decisions opens at `hq.verinode.ai/decisions`, Actions at `hq.verinode.ai/actions`. They look almost identical on first glanc…

Actions: the network work in flight

Decisions is your franchisor inbox, every open plan, flag, request, and audit waiting on a call. Actions is the narrower view beside it: only the initiatives you've actually put in motion, laid out…

Activity by Franchisee row

Activity by Franchisee is the roster row on the Forms & Audits page in Verinode HQ. Where the two rows above it flag risk (open audit findings, low response rates), this row is not a risk list at a…

Adding a prospect and moving a stage

Every prospect on the Recruiting & Growth pipeline gets there through one of two modals: **Add prospect**, which creates the row, and **Move Stage**, which moves it forward (or closes it out). Toge…

Adopt network medians: start from where you run today

**Adopt network medians** is a single bulk button on the Process Standards editor. Click it once and Verinode fills in a starting standard, for every milestone transition that doesn't have one yet,…

All Active Playbooks Row and Adoption Color Tones

All Active Playbooks is the third and last row on the Playbook Scoreboard, and it is the only one of the three that shows everything. Where Top Performers cherry-picks your six best-adopting plans…

All Carriers: the full network roster

**All Carriers** is the complete, uncapped roster of every insurance carrier your network has a rolled-up relationship with, one tile per carrier, sorted by dollars billed over the trailing 36 mont…

All materials: the full benchmarked catalog with per-unit prices

All materials is the fourth and last row on the HQ Materials page, sitting under the hero band, Top opportunities, and Spend by family. Where Top opportunities only surfaces the handful of material…

All TPAs: the full network roster with billing, fees, and pay speed

**All TPAs** is the complete, uncapped roster of every third-party administrator (TPA) your network has a rolled-up relationship with, one tile per TPA, sorted by dollars billed over the trailing 3…

Analyst Reports and News tabs

Analyst Reports and News are two of the three pill tabs inside the HQ Industry Data section. They are Verinode's published-content surfaces, not office performance data: Analyst Reports is the in-a…

Announcements: short text broadcasts to every location

Announcements is the default tab of the Broadcast section, HQ's one-way messaging channel to your whole network. You write a subject line and one paragraph of plain text, send it, and Verinode fans…

Approved parties: vendors, carriers, and labs the network qualifies

Some HQ programs are not about what franchisees do, they are about who franchisees are allowed to deal with. A vendor-approval program is a preferred-vendor panel: which restoration-supply vendors,…

At-risk franchisee interventions

Every network has franchisees who are quietly drifting: margin sliding for two quarters running, a certification about to lapse, a safety record ticking up, a franchisee gone dark on data. The inte…

At-risk franchisee interventions in progress

An intervention is HQ's tracked record of one franchisee that a human decided needed follow-up: margin sliding, a certification about to lapse, engagement gone quiet, a brand or safety concern. It…

Audits and violations: enforcing a program

A program is only as real as your ability to check whether the network is actually following it. Every program in Verinode HQ, an approved-vendor list, a carrier partnership, a TPA relationship, a…

Below Margin row: spotting intervention candidates

Below Margin is the first row of tiles under the Margin & Cash hero, and it exists for one job: naming the members of your network whose margin sits in the bottom quarter of your network's own dist…

Below Threshold: offices under a 70 composite

Below Threshold is the first of four franchisee rows on the Reputation page, the network's worklist for public standing. It lists every franchisee whose composite reputation score, the single 0 to…

Bench Depth: single-point staffing risk

Bench Depth is a structural staffing check, not a performance score. It asks one question of every franchisee in your network: if the one person carrying a given role disappeared tomorrow, for a va…

Benchmark methodology and the privacy boundary

The other Benchmarks articles show you what's on screen: how to read a row on the Benchmarks tab, how the office leaderboard ranks your locations, what HQ does and doesn't see. This one is about th…

Best practices worth propagating across the network

Verinode HQ is the network intelligence layer that sits above the tools your franchisees or locations already run day to day. HQ never opens a single location's private business data: no individual…

Brand-protection audit trail

The brand-protection audit trail is the panel at the bottom of the Compliance page that answers one question in a form you can hand to a lawyer: for this franchisee, what compliance actions happene…

Broadcast cards: seeing what you sent land

Every message you send to your network through Broadcast doesn't just leave your outbox and disappear. It reappears on your own Feed as a card, the same way an industry article or a network signal…

Broadcast read tracking and 90-day trends

Every text broadcast you send to the network carries one number back to you: how many operators have read it. Broadcast → Announcements is where that number lives, both as a running total on each b…

Broadcast: reaching your whole network

Broadcast is HQ's outbound dispatch channel: the one place you push something out to every membership in your network at once, and see how the network responds. It is not a job board, not a CRM, an…

Broadest Network Footprint: the TPAs most of your network works with

**Broadest Network Footprint** is a row of tiles on the TPAs page that ranks third-party administrators (TPAs) by one measure only: how many of your memberships have a job on file with that TPA. It…

Broadest network footprint: where you have the most leverage

Broadest Network Footprint answers a single question: which vendors does the most of your network already use? It ranks every vendor in active use by how many distinct franchisees have a relationsh…

Broadest Network Footprint: your procurement-leverage cohort

**Broadest Network Footprint** is a row of tiles on the Carriers page that ranks carriers by one thing only: how many of your memberships serve that carrier. It is not sorted by dollars billed, not…

By Domain: grouping open signals

The Signals page is where every open cross-network signal lives, not just the handful surfaced on Feed. Signals are rollups: when a meaningful share of active memberships hit the same operational p…

By region: where the demand concentrates

The network's demand posture, Busier, Steady, or Cooling, is a single headline word for the whole network. It does not tell you whether that word is true everywhere at once or is really being carri…

Capacity Pressure: which members are stretched or maxed out

Capacity utilization is a simple ratio: how many active jobs a member is running right now against how much job volume they can actually carry. A member sitting well under that line has room to tak…

Carrier KPI threshold matrix: green, amber, red bands

A carrier program is a preferred-contractor relationship: the network has agreed to route work to a carrier in exchange for that carrier meeting a standard of service. The KPI threshold matrix is w…

Carriers & TPAs tab in network view

The Carriers & TPAs tab is the industry-wide league table for every insurance carrier and third-party administrator (TPA) in Verinode's scored research catalog: who pushes back hardest, who approve…

Carriers: your network's insurance-payer intelligence

Carriers is where HQ sees how the network is actually getting paid by insurance carriers, in aggregate. It is a per-counterparty rollup, one row per canonical carrier, built from every franchisee w…

Cash Runway Alerts: members under 30 days of runway

Cash Runway Alerts is a row on the Margin & Cash home that names every member of your network currently projected to run out of operating cash in under 30 days. It is the earliest, sharpest warning…

Cash runway distribution: under 30 / 30–60 / 60+ day buckets

The runway distribution is the network-wide answer to one question: how many of your members are close to running out of cash. It is three counts, under 30 days of runway, 30 to 60 days, and 60 or…

CEC & Education on mobile HQ: the rollup view of credits, compliance, and courses

CEC & Education is the mobile HQ view of your association's continuing-education program: how many credits your members have earned in the current cycle, how many active courses are in your catalog…

CEC & Education: how HQ tracks continuing education across the network

CEC & Education is where association leadership sees continuing-education-credit (CEC) progress across the whole membership at once: how many credits the network has earned this cycle, which member…

CEC completion: which offices are behind on continuing education

**CEC Completion** is a row on the Certifications page that names every franchisee whose team is behind on continuing education, measured against their own logged requirement. Continuing education…

Cert Coverage: certification currency by type

Cert Coverage answers one question at the network level: for each certification type your network tracks, what share of your active memberships currently hold it in good standing? Where Cert Watch…

Cert Watch: certification compliance across locations

Cert Watch is the tile on the Network Health home that tells you how many of your active members have a certification that needs attention right now: expiring soon, already expired, or missing enti…

Certifications by franchisee: the per-office roster view

**Certifications by Franchisee** is the last row on the Certifications page, and the only one on that page that is not a risk list. The four rows above it (the header, **Expired Certifications**, *…

Certifications on mobile HQ

Certifications on the mobile HQ app is the same underlying read as the web Certifications page, condensed into a single scrolling rollup built for a phone: how many certifications are active across…

Certifications: your network's credential health at a glance

Certifications is HQ's dedicated read on credential health across the whole network: how many certifications are active, how many have already lapsed, how many are about to, and how on top of conti…

Cohort builder: benchmarking a custom subset of offices

The cohort builder is a scratchpad benchmark: pick any subset of your network's active offices, choose one metric, choose a comparison universe, and Verinode computes a fresh group-versus-rest dist…

Commercial client detail page

The commercial client detail page is the drill-in behind a single named commercial client on the Commercial page (the third pill in the Accounts cluster, alongside Carriers and TPAs). Where Commerc…

Commercial: your network's direct-B2B book

Commercial is the third pill in the **Accounts** cluster, alongside Carriers and TPAs. Carriers and TPAs roll up money that flows through an insurance claim. Commercial is everything else: direct b…

Comparing a vendor against same-category alternatives

Every vendor tile on the Vendors home opens into a detail overlay. From that overlay you can pull up a side-by-side against the strongest-scored alternatives Verinode's research catalog has found i…

Comparing vendors across your network

Every vendor in your network's catalog can be checked against the other vendors in its own category: the same restoration line, the same equipment class, the same service type. The vendor-compariso…

Compliance audits in the Vault

The Vault is where every generated document your HQ account has produced lives, permanently, in one library. Compliance audits are one of four document types that land there. A compliance audit is…

Compliance by franchisee (worst-cert view)

The **Compliance** row on the Compliance page is where HQ leadership answers one question fast: which franchisees need a phone call this week because a required certification has lapsed, is missing…

Compliance Frameworks row: network completeness roll-up

Restoration franchisees are subject to more than one OSHA program at a time, and each program is its own paperwork trail: a Hazard Communication (HazCom) program with safety data sheets and a writt…

Compliance: brand health across your network

Compliance is the network's brand-health surface: one page that rolls up three things a franchisor is genuinely entitled to see across every member, certification standing, safety incidents, and on…

Composite score and BBB rating in the office detail

When you click any franchisee tile on the [Reputation board](/help/hq-reputation), a slider opens for that office. The first section inside it, labeled **Composite reputation**, holds two things si…

Concentration risk: single-client revenue exposure

Concentration risk is a structural read, not a performance score. It flags a franchisee whose direct business-to-business (commercial) revenue rides mostly on one client. A franchisee can be runnin…

Conditions tab: macro series for the whole network

The Benchmarks section next door reads data your network generated: your offices' margins, your carriers' payment behavior, your peers' ratings. Conditions reads nothing of yours at all. It is a se…

Consent requests inside the decision log

A consent request is HQ's own ask of one franchisee: permission to name them on a leaderboard, show a metric for them in a specific view, feature their numbers in a case study, or open job-level de…

Consent requests: HQ asks awaiting an operator's yes

A consent request is the one place HQ has to ask before it sees something. Everywhere else on the platform, HQ works with aggregates and rankings that never name a franchisee. A consent request is…

Consent requests: when a name or private figure can appear

Verinode Benchmarks and leaderboards are built to run anonymous by default. HQ sees network-wide aggregates, percentiles, and rankings, but never a single franchisee's raw numbers tied to their nam…

Consent response cards and the privacy boundary

A consent request is how HQ asks an individual franchisee for permission to use their data in a specific, named way, for example showing their location by name on a leaderboard, citing their number…

Cost Ratios vs Industry: where the network spends

Margin tells you the network is healthy or not. Cost Ratios vs Industry tells you *why*. It is the bottom row of the Margin & Cash page: five tiles, one per major cost category, each comparing your…

Coverage Gaps: underserved territories

Coverage Gaps is the part of Recruiting that answers one question: where is the network thin. It is not a list of every territory, it is the short list of territories that have run down to one acti…

Coverage labels and the anonymity floor

Every number on the Benchmarks tab is doing two jobs at once: telling you something true, and refusing to tell you something it shouldn't. Coverage is the first job. It is Verinode's honesty check…

Critical Gaps: franchisees needing intervention

Critical Gaps is a take-action row on the Compliance page in Verinode HQ. It does one narrow job: it names every franchisee whose certification standing has crossed a bulk-risk line, two or more ce…

Cross-network signals in Take Action

Every membership running Verinode IQ generates its own signals: margin drift, a stalled job, a certification about to lapse, a slow-paying carrier. Those are private to that franchisee. HQ never se…

Declining Trend: offices whose reviews are slipping

The Declining Trend row is the early-warning row on the Reputation board. It does not sort by score. It sorts by direction. An office lands here when its review trend reads declining, no matter wha…

Detail, Capacity: pieces, classes, purchase value, age vs peers

Capacity is the first of three sections inside a location's Equipment detail overlay, the scoped drill-in you reach by clicking any location tile in the Equipment page's per-location rows. Where th…

Detail, Maintenance & calibration watch

Maintenance & calibration watch is the third and last section inside a single franchisee's Equipment detail overlay, the slide-in panel HQ opens when you click a franchisee's tile from the network-…

Detail, Utilization & age mix: in-service % and over-5-year share

**Utilization & age mix** is the second of three sections inside a franchisee's Equipment detail overlay, sitting between **Capacity** (piece counts, classes, purchase value, average age) and **Mai…

Direct-linking to a vendor detail page

Every vendor your network runs has a permanent address: `/franchise/vendors/[canonical_entity_id]`, a standalone page that renders one vendor's network detail on its own URL. It exists so a link to…

Discovery Day Packs: Item-19-style recruitment outputs

A Discovery Day Pack is an Item-19-style output built for prospect recruiting: a short, fully anonymized PDF deck a franchise development team hands to a prospective franchisee at (or ahead of) a D…

Download board slide from Margin & Cash

Every rollup section on Verinode HQ (Margin & Cash, Operations, Facilities, Fleet, and Reputation) carries the same button in its top-right corner: **Download board slide**. Click it and Verinode g…

Drafting a new program with the guided deck

A **program** in Verinode HQ is a formal standard your network runs against a vendor area, a carrier, a TPA, a certification, a training requirement, a brand standard, a safety rule, or a marketing…

Dues & Renewal on mobile

Dues & Renewal on HQ mobile is the phone version of the association dues rollup: a hero strip of four numbers plus two flat lists, showing how much of your membership roster is paid up on dues, who…

Dues statuses: current, grace, lapsed, and pending

Every member on your association roster carries a dues status. That single value drives everything you see on the **Dues & Renewal** page: the headline percentage, the three supporting counts under…

Engagement: franchisees ranked by IQ commands run

Engagement is the third of three franchisee-level rows on the Impact page, sitting under the network hero and after Value Captured and Needs Attention. Where Value Captured ranks franchisees by dol…

Equipment (Assets): what HQ sees across the network

Equipment is the third pill inside HQ's **Assets** cluster, alongside Facilities and Fleet. It rolls up the restoration field equipment every location in your network runs, dehumidifiers, air mover…

Equipment by Franchisee row: inventory, class coverage and capital

Equipment by Franchisee is the full roster at the bottom of the HQ Equipment page: every franchisee that has registered at least one piece of equipment, one tile per franchisee. Where the two rows…

Equipment on HQ mobile

Equipment on the mobile HQ app is the same read as the web Equipment page, condensed into a single scrolling rollup built for a phone: how much restoration field equipment your network runs, dehumi…

Escalate: handing critical signals to a regional manager

The Escalate button is a fast hand-off tool for the critical-severity network signals sitting on your Feed. Rather than asking you to re-type each critical signal into a separate email, it drafts t…

Events in HQ: how the association events rollup works

Events is where association leadership sees a rollup of the events their association runs for its memberships: what's coming up, how registrations and turnout are trending, and how full the next ev…

Expired certifications: which offices have lapsed credentials

**Expired Certifications** is the first tile row on the Certifications page, sitting directly under the hero panel. It ranks every office in your network that currently has at least one certificati…

Expiring inside 90 days: getting ahead of lapses

**Expiring Inside 90 Days** is a row on the Certifications page that lists every franchisee with at least one active certification set to expire in the next 90 days, ranked so the franchisee with t…

Exterior & Roofing: your network's storm book at a glance

Exterior & Roofing is Verinode HQ's network-level read on the storm-driven side of your book of business: roofing, siding, gutters, windows, fascia, soffit, and exterior paint work, the "envelope"…

Exterior Book by Franchisee: who runs a roof line and how big it is

The Exterior Book by Franchisee row is the second row on the Exterior & Roofing page in Verinode HQ. It is the roster view of your network's roofing and exterior business: one tile per membership t…

Facilities: your network's real-estate footprint at a glance

Facilities is HQ's view of every physical location your network operates out of: warehouses, shops, satellite offices, storage yards, whatever a franchisee has registered as a facility, along with…

Featured vs Latest: how the feed prioritizes what matters now

**Industry News** is HQ's single feed of restoration industry content: articles, videos, podcasts, event listings, vendor announcements, product launches, and Verinode's own research. It is a readi…

Filtering the catalog by program type

Above the row stack on the Programs page sits a strip of pill-shaped tabs in a rounded, frosted-glass capsule: **All**, **Vendors**, **Carriers**, **TPAs**, **Co-op**, **Training**. This is the liq…

Filtering the news feed: All, Featured, Vendor, Industry, and Verinode

The **Industry News** page is HQ's single feed of restoration industry content: articles, videos, podcasts, event listings, vendor announcements, product launches, and Verinode's own research. It i…

Filtering, saving, and sharing feed cards

The [HQ feed](/help/hq-feed-overview) mixes six sources into one stream. This article is about the controls that sit on top of that stream once it is on your screen: the two filters that narrow wha…

Financial figures in prospect materials (Item 19 / FPR gate)

Recruiting turns your network's live data into a prospect-ready recruitment deck, a Discovery Day pack, and (for the franchisees behind the numbers) a Quarterly Network Review. Several of those fig…

First visit, daily photo, and proverbs

Two small things that live on the HQ Feed and that every network admin sees on day one: a four-slide welcome walkthrough that shows itself exactly once per person, and a briefing card at the top of…

Fleet and bulk-buy candidates across the network

Restoration equipment, air movers, dehumidifiers, service trucks, cube vans, extraction units, air scrubbers, is one of the largest recurring costs a member carries, and most of it is rented or bou…

Fleet by Franchisee: vehicle count, age, mileage, and premium per member

Fleet by Franchisee is the full roster at the bottom of the HQ Fleet page: every franchisee with at least one registered vehicle, one tile per franchisee. The three rows above it, Insurance Risk, C…

Fleet: your network's vehicles at a glance

Fleet is where HQ sees the vehicles behind the network: how many trucks and vans are on the road, what they cost to insure, whether registrations and driver credentials are current, and where accid…

Footprint by Franchisee and the rent-gap-vs-peer benchmark

Footprint by Franchisee is the third row on the HQ Assets: Facilities page, one tile per membership that has at least one facility on file. Where the row above it, Lease Risk, is a filtered watchli…

Forecasting: your network's demand posture, next 90 days

Forecasting is where Verinode HQ reads where demand is heading for your network as a whole over the next 90 days: how many of your locations are trending busier, holding steady, or cooling off, whe…

Forms & Audits: network overview

Every franchisee in your network runs their own surveys, checklist audits, and review programs inside their own Verinode IQ account: customer satisfaction surveys, brand-standard audits, vendor or…

Forms hero: total forms, response rate, audit score, open findings

The Forms & Audits page is where Verinode HQ reads how the network is using surveys, audits, and review programs, across every franchisee at once. At the top of that page sits a single hero band: o…

Franchisee adoption events: who acknowledged, started, completed

When you activate a decision plan across your network, each individual franchisee it was rolled out to works through it on their own side of the platform: they acknowledge it, start it, and eventua…

Franchisee commercial-book detail (slider)

Clicking a franchisee tile anywhere on the Commercial page (Concentration Risk, Largest Commercial Books, or the All Franchisees roster) opens this overlay: a centered detail view scoped to that on…

Franchisee enrollments: mandatory and opt-in programs

Every program on `hq.verinode.ai/programs` carries an **enrollment model**: `approved_list`, `mandatory`, or `opt_in`. That single setting decides which row appears on the program's detail page onc…

Franchisee Health, who is slipping and how to keep them

Franchisee Health is the HQ app that answers the retention question before it becomes a departure: which members of your network are slipping, why it looks that way, and what move is most likely to…

From an Impact tile to a franchisee profile

The Impact page (`hq.verinode.ai/franchise/impact`, also reachable at the shorter `/impact` alias) is a rollup: a hero row and three tile rows, **Value Captured**, **Needs Attention**, and **Engage…

Funding the pool and earmarking stipend reserve

Sponsorship is how your network puts Intelligence Units (IUs) behind franchisee AI work. This article covers the two admin actions on the Sponsorship section of HQ Settings: **Fund network pool** a…

Gallery, Gantt, and Calendar views

Decisions and Actions are two pages built on the same underlying board, HQ's franchisor inbox across decision plans, interventions, consent requests, and program audits and violations. What differs…

Generate the prospect recruitment deck

The prospect recruitment deck is a 5-page PDF your recruitment team hands to a prospective franchisee early in the sales conversation, before Discovery Day. It answers the question every serious pr…

Generating a new report from the Vault

The Vault is the HQ document library: every PDF and spreadsheet your network has generated lives here, organized by type, with a running audit trail of who pulled what and when. It is not where a d…

Group-versus-rest: how the cycle-time comparison is computed

The [Operations hero](/help/hq-operations-cycle-time-hero) opens on one number: your network's median cycle time, in days, next to a pill that reads something like "P34 (lower is better)." That pil…

Group, Regional and National peer scopes (and confidence tiers)

Every metric on the per-franchisee Equipment card, pieces of equipment, distinct equipment classes, purchase value, average age, in-service rate, and so on, means very little on its own. A franchis…

Group, Regional, and National peer scopes in the facilities detail

When you drill into a single franchisee from the Facilities page, the card that opens compares that franchisee's location count, square footage, rent, and ownership mix against peers. "Peers" is no…

Group, Regional, and National peer scopes on the fleet drill-in

When you drill into a single franchisee from the Fleet page, the detail that opens compares that franchisee's vehicles, safety record, and compliance posture against peers. "Peers" is not a single…

Hard-recoverable vs soft-conditional: why the two dollar numbers never merge

The Impact section rolls up, across your entire network, the value Verinode | IQ has produced for your franchisees. Every dollar figure on that page falls into one of two registers: hard-recoverabl…

Heaviest Pushback: TPAs that cut the most supplement dollars

A supplement is the extra money a franchisee asks to be paid once a job turns out to cost more than the original estimate: hidden damage, a code-upgrade requirement, a scope change found mid-tear-o…

Heaviest Pushback: which carriers cut the most supplement dollars

A supplement is the extra money a franchisee asks a carrier to pay once a job turns out to cost more than the original estimate, hidden damage, code-upgrade requirements, a scope change discovered…

How a network signal fires: the trip-wire

[Signals: your network's early-warning feed](/help/hq-signals-overview) and its companion articles walk through what's on screen: the hero panel, the Critical & High Severity row, By Domain, Recent…

How certification rollups are built and what HQ can and can't see

The Certifications page (see [/help/hq-certifications](/help/hq-certifications)) puts a number in front of network leadership for every membership: how many certifications are active, how many have…

How conformance is graded: met, near, missed

Every restoration franchise makes a promise to the customer about pace: how fast a job gets assigned, how fast an estimate is submitted, how fast a supplement gets a response. Process Standards is…

How dues status controls membership (Reconcile dues)

Member Directory is where an association HQ manages its roster of member companies. Underneath the roster sits a dues-sync engine: it reads the dues status you last imported for each matched member…

How dues status grants and revokes member access

Verinode HQ never lets a member's own account decide whether it belongs to your association. A separate dues-reconcile engine sits underneath Member Directory and Dues & Renewal and makes that call…

How exterior data reaches HQ: the nightly pii to core rollup

The [Exterior & Roofing page](/help/hq-exterior-roofing-overview) and the "Exterior & Roofing" category inside [Benchmarks](/help/hq-benchmarks) both show you numbers about your network's roofing a…

How fleet data flows from franchisee tools into your HQ rollup

Verinode | HQ never queries a franchisee's private database directly. Every number on the Fleet page (vehicle counts, insurance premiums, accident history, driver risk) is read from a single pre-ag…

How fleet peer confidence is rated: high, directional, low, hidden

Every fleet metric on a franchisee's detail slider carries a peer comparison: a median, a percentile, and a confidence label. The confidence label (**High confidence**, **Directional**, **Low confi…

How HQ rows get a timeline on the Gantt

[Gallery, Gantt, and Calendar views](/help/hq-decisions-views) and [The four HQ decision sources and how they map into one log](/help/hq-decisions-source-kinds) both describe the Gantt on Actions (…

How network margin benchmarks are computed and protected

[Margin & Cash](/help/hq-margin-cash-overview) (`hq.verinode.ai/margin-cash`) shows you a handful of numbers that look simple on screen: a headline margin percentage, five cost-ratio tiles, a perce…

How operators request member verification

Every row that lands in your **Verification Queue** started on the other side of the platform, in an operator's own Verinode IQ account, not in HQ. This article walks through that operator-side mom…

How the cohort comparison and savings math work

[Materials on HQ](/help/hq-materials-overview) shows your network's median price for a material next to a "cohort median," an Above Cohort count, and a dollarized Savings Opportunity. [Top opportun…

How the feed is ordered: pinned critical + decisions-first curation

The [HQ feed](/help/hq-feed-overview) blends six sources into one stream: network signals, broadcasts you sent, decision plan activity, consent responses, franchisee plan adoptions, and restoration…

How the forms rollup is built (nightly aggregation)

Every franchisee running Verinode IQ collects data in three related tools built on one underlying primitive: surveys, checklist audits, and review programs. None of that raw activity, the actual su…

How the network read is built (and what it never shows)

[Forecasting](/help/hq-forecasting-overview) shows your network's demand posture: how many locations are trending busier, steady, or cooling over the next 90 days, where that concentrates by region…

How the past attendance rate is calculated

**Attendance rate** is one of three summary numbers shown at the top of the **Events** page in Verinode HQ. It tells you, on average, what share of the people who registered for your association's…

HQ apps on your phone

The HQ mobile home is not a read-only mirror of the web product, and the Apps row is the reason. Open HQ on your phone and the home page leads with the network hero tiles; the second row, titled **…

HQ Apps, analyst decks that run on your network's aggregates

An HQ app is a tool you point at your own network. It reads the aggregates your network has already accrued in Verinode, margin, cycle time, carrier mix, reputation, coverage, program performance,…

HQ Sales privacy boundary

The HQ Sales page shows how well your network wins work: a network median job value, offices ranked against each other, a set of growth benchmarks, and how fast a lead moves through your network's…

HQ Sales: section overview

Sales is the network-intelligence home for the growth side of your network: how well your offices win work and what it costs them to win it. It reads the same six growth metrics every operator alre…

HQ Workforce: network staffing intelligence overview

Workforce is HQ's read on staffing across the whole network: how many people are on the job, where headcount is running short of target, where safety incidents are piling up, where a bench is thin…

Impact: the network's return on Verinode

Impact is the network's version of a question every franchisee asks on the operator side: what has Verinode actually done for me lately? On IQ, each operator has their own Impact surface that answe…

Importing your association roster from CSV

The **Import Roster** flow is how your association's authoritative membership list gets into Verinode HQ. You upload a CSV of your members, and HQ uses it to power the **Member Directory**: members…

Industry and vendor news in the HQ feed

Alongside your network's own activity, the HQ Feed carries a second stream: restoration-industry news, vendor and equipment updates, videos, podcasts, upcoming events, and the occasional Verinode-a…

Industry News: your network's restoration intelligence feed

Industry News is a single, always-on feed of outside content for restoration leadership: Verinode's own research, syndicated industry articles, podcasts, vendor moves, equipment launches, and other…

Initiative lifecycle and status transitions

Every initiative you author in Broadcast, a playbook, directive, recommendation, or experiment, moves through a five-status lifecycle: **Draft**, **Active**, **Paused**, **Completed**, **Archived**…

Initiatives: pushing decisions to the network

Initiatives is Broadcast's outbound decision channel: the tab where you author a playbook, directive, recommendation, or experiment for the network, decide when it goes live, and, once it is live,…

Inside a program: the detail view and its rows

Every program in your network catalog, an approved-vendor panel, a carrier partnership, a TPA relationship, a certification mandate, a training requirement, a brand standard, a safety program, open…

Insurance Risk: which franchisees have policies expiring inside 90 days

Every restoration vehicle on the road needs an active commercial-auto policy behind it, and every one of those policies has an end date. A lapsed policy on a truck that is still out on jobs is an u…

Keeping, reopening, and exporting HQ findings

The reason an HQ app exists at all, instead of a chat thread, is that its finding is kept. Every run of Network Review, Franchisee Health, Program Negotiation, or Recruitment Story lands as a saved…

Largest commercial books & all franchisees

At the bottom of the Commercial page sit two rows that both rank franchisees by their commercial book, but answer two different questions.

Lease Risk: which franchisees have leases expiring inside 90 days

A lease that lapses without a renewal in motion is a real estate problem that becomes an operations problem fast: a franchisee can lose a warehouse, a drying facility, or a storage yard with weeks…

Line-item pushback: what a carrier actually cuts, and what's worth fighting

A carrier's overall denial rate tells you a carrier is tough. It does not tell you where to spend your next negotiation. Line-item pushback breaks that overall number down to the canonical service…

Local network: preferred providers and coverage gaps

Every franchisee needs a bench of local subcontractors and professional services around them: a mold remediation sub, a fractional CFO, an insurance broker, an answering service. Verinode calls thi…

Maintenance & Calibration Risk row: which franchisees are overdue

Restoration equipment only does its job when it is serviced on schedule and, for moisture meters and other measurement tools, calibrated within the interval the manufacturer or your standard sets.…

Mandatory OSHA Requirements reference row

Mandatory OSHA Requirements is the bottom row on the Safety page inside HQ's Risk band. It is a reference list, not a per-membership metric. Every other row on Safety reads live data rolled up from…

Margin gap in dollars: turning percentiles into board dollars

Every membership tile on the Margin & Cash page carries a meta line under the name, in the shape "Runway 42d · -$38k/yr vs peer." The first part is cash runway. The second part, "-$38k/yr vs peer,"…

Marketing co-op: the reimbursement ledger and approvals

A marketing co-op is a network-funded pool: franchisees pay into it, and the network pays reimbursements back out of it for approved marketing spend. It is one of the eight program types on [Progra…

Materials on HQ: your network's supplier-price intelligence

Materials is HQ's read on what your network pays for the physical goods that go into a job: drywall, paint, fasteners, lumber, insulation, roofing, floor coverings, tile, site protection, cleaning…

Materials on mobile HQ

Materials on the mobile HQ app is the same read as the web Materials page, condensed into a single scrolling rollup built for a phone: what your network pays per unit for the physical goods that go…

Materials tab: network material-cost benchmarks

Materials is the network's read on what your locations pay for the physical goods that go into a job: drywall, paint, fasteners, lumber, insulation, roofing, flooring, tile, site protection, cleani…

Member cohort reports

Member cohort reports are one of the four document types that land in your Vault. Where a quarterly review summarizes the whole network and a compliance audit tracks compliance status, a member coh…

Member Cohort, Compliance Audit & Recruitment Pack reports

Inside **Reports & Communication**, alongside the automatic **Quarterly Reviews**, there is a second row called **Member Cohort · Compliance · Recruitment** on the main page (the same content also…

Member Directory: the reconciled membership model

The Member Directory is an association-only surface in Verinode HQ. It gives an association's leadership team one place to see who belongs to the association, whether their dues are current, and wh…

Members Behind on CEC: who's short of the cycle target and by how much

Members Behind on CEC is the second row on the HQ **CEC & Education** page, directly under the hero panel. It is a roster, not a chart: one tile per member of your association or network who hasn't…

Most Reviewed: where review volume concentrates

Most Reviewed is the fourth and last franchisee row on the Reputation board, and it is the only one of the four that ranks by volume instead of by score. Below Threshold, Declining Trend, and Top P…

Most shared commercial clients (network footprint)

Most commercial clients in a restoration network belong to one franchisee. A property manager, a regional bank, a school district: whoever signed the account bills through a single location, and th…

Need Diagnosis Row: Playbooks Under 40% Adoption

On the Playbook Scoreboard, the second row of tiles is the one built to flag trouble. It surfaces every decision plan your organization has shipped to the network that is both measurably underperfo…

Needs Attention: the HQ enablement list for underutilized franchisees

Needs Attention is the second tile row on HQ's Impact page. Where the Value Captured row above it celebrates the franchisees proving out Verinode's dollar value, Needs Attention flips the lens: it…

Network benchmarks: how the section works

Benchmarks is the network intelligence hub inside Verinode HQ: the market-facing read on how your network's offices compare to each other and to the broader restoration industry, plus the same vend…

Network broadcasts: sending messages and tracking reads

Network broadcasts are the one-way messaging tool HQ uses to push a short text update to every active membership in the network at once. You write a subject and a body, send it, and it lands in eac…

Network demand outlook: Busier, Steady, or Cooling

The Network demand outlook is the first thing you see when you open Forecasting: a single dominant word, Busier, Steady, or Cooling, that reads the whole network's next 90 days of restoration deman…

Network Follow-Through: incident corrective-action speed

Incident Follow-Through is the network's median speed at closing the loop on a safety incident: the number of days from an incident occurring to its corrective action being marked closed. It is one…

Network headcount hero: role mix, tenure, incidents

The Workforce page opens on one panel: a single headcount number, a role-mix breakdown underneath it, and three secondary tiles for tenure, open incidents, and OSHA-recordable history. This is the…

Network headcount: reading the Workforce hero

The Workforce hero is the top panel of the Workforce section in Verinode HQ. It gives leadership a single, real-time read on how many people are working across the entire network right now, how tha…

Network Health: your HQ command home

Network Health is the canonical home of Verinode HQ: the single page that tells a franchisor, multi-location enterprise, or association leadership team how the network is doing today, what needs a…

Network Hiring Flow: time-to-hire benchmarks

Network Hiring Flow is the recruiting-process read on your network: how many days it takes to move a candidate from one stage of the hiring pipeline to the next, pooled across every office. Verinod…

Network Lead Response (process mining)

Network Lead Response is the last row on the Sales home page, and it reads differently from everything above it. The other rows on that page are benchmarks: your network's median on a metric next t…

Network median job value hero

Sales is the network view of how your membership wins and prices work: what a sold job is worth, how often a lead turns into a job, how much gets spent to win one, and how far a marketing dollar st…

Network playbooks and directives as decision rows

Every playbook, directive, recommendation, and experiment your organization authors lives in one table, the network data. That same table also drives the Playbook Scoreboard (`hq.verinode.ai/playbo…

Network program targets on facility metrics

A **network program target** is a single threshold your network declares on one facility metric, for example "total monthly rent per franchisee should sit at or below $9,000." Once that target is a…

Network Review Response: how fast the network replies to reviews

Network Review Response is a single metric tile on the Reputation board that answers one question for network leadership: when a customer leaves a review somewhere in the network, how many days doe…

Network Review, the network read in one run

Network Review is the flagship HQ app: one run that reads your whole network's aggregates and narrates what is moving. Its promise, in the app's own words, is to "see what is moving across your net…

Network signal cards: what the network is telling you

Every restoration franchise operator running Verinode IQ gets signals: findings the platform detects in that operator's own data (a slowing carrier, a margin drift, a certification about to lapse).…

Network surveys: authoring, sending, and starter packs

Network surveys are the multi-question pulses your HQ team writes and sends out to the network. They're one of two message types under **Broadcast** (the other is one-way broadcasts, which don't co…

Network targets: setting a threshold that tags franchisee sliders

Every restoration program, an approved-vendor list, a fleet safety mandate, a reputation standard, eventually needs a number attached to it: a franchisee should carry no more than so many vehicles…

Network work style: DISC aggregate mix

Work Style is the DISC row on the Workforce page. It rolls up the work-style profiles franchisees have run with their own teams on IQ into a single network-wide picture: what share of the profiled…

Next-event fill and event capacity

**Events** is where association and network leadership see the events they run for their membership, at hq.verinode.ai/events (Events in the HQ sidebar). It shows scheduled events, who has register…

Off-program drift: spend leaking outside your approved vendors

When HQ publishes a preferred-vendor program (a set of vendors franchisees are expected to use, negotiated for network pricing, quality, or compliance reasons), the natural next question is: is any…

Onboarding stipends for new franchisees

An onboarding stipend is a one-time gift of 5,000 Intelligence Units (IU) your network gives a brand-new franchisee membership so they can start putting Verinode IQ's AI features to work before the…

Open Audit Findings row

Open Audit Findings is the take-action row on the Forms & Audits page in Verinode HQ. It names every franchisee carrying at least one unresolved item from an audit, worst first, so leadership does…

Open Facility Compliance: overdue and open facility inspections

Every facility a franchisee runs carries a stack of recurring obligations that have nothing to do with the jobs they're working: the fire inspection, the OSHA posting, the certificate of insurance,…

Opening a carrier: the detail view

Every tile on the Carriers page, the full carrier list, Slowest Payers, Broadest Network Footprint, and Heaviest Pushback, represents one insurance carrier rolled up across your whole network. Clic…

Opening a decision: the detail slider

Click anywhere on a decision tile's body, not one of its buttons, and the board dims behind a glass card that slides in with the row's full detail: a copper accent strip across the top, a header na…

Opening a franchisee from a forms tile

The Forms & Audits page reads network-wide survey, audit, and review activity, but every tile on it that names a franchisee is a door into that franchisee's own record, not a page of its own. Click…

Opening a franchisee's equipment detail

Every tile on the Equipment page, in the Maintenance & Calibration Risk row, the Refresh Cycle row, or the Equipment by Franchisee row, opens the same thing when you click it: a centered overlay sc…

Opening a franchisee's facilities detail card

Every tile in the Facilities section that names a franchisee (Lease Risk, Footprint by Franchisee, Owned vs Leased, Open Facility Compliance) opens the same detail slider when clicked. It is a cent…

Opening a franchisee's fleet detail: shape, safety, and compliance watch

Every tile on the Fleet page, in Insurance Risk, Compliance & Driver Risk, Accidents, or the Fleet by Franchisee roster, opens the same overlay when you click it: a centered detail view scoped to t…

Opening a signal: the detail panel

Every tile on the Signals page, in every row, is a summary: a title, a severity label, a rough age, and (when the aggregator captured it) a count. Clicking any of those tiles opens a detail panel t…

Opening a TPA: the detail view and its Verinode Score

Every tile on the TPAs page, the Network TPAs hero, Slowest Payers, Broadest Network Footprint, Heaviest Pushback, and All TPAs, represents one third-party administrator rolled up across your whole…

Opening a vendor: the network detail overlay

Every row on the Vendors home, Top Vendors, Off Program, Rate Drift, Renegotiation Candidates, Broadest Network Footprint, All Vendors, is a row of tiles. Click any tile and the same detail overlay…

Opening an action: the slider workspace and Discuss

Click a bar on the Gantt timeline, a pill on the Calendar, or **Open Full Plan** from a day's task card, and Actions doesn't take you to a new page. Instead the board dims behind a glass card that…

Opening an office from a certification tile

Every tile on the Certifications page, in every one of its four rows (Expired Certifications, Expiring Inside 90 Days, CEC Completion, Certifications by Franchisee), does the same thing when you cl…

Operations detail tabs: the four-tab slide-over

Every row on the Operations home page shows a handful of tiles, six here, twelve there, however many fit comfortably in a horizontal scroll. The detail slide-over is where the full list behind two…

Operations: your network's process health at a glance

Operations is where HQ reads how the network actually runs, cycle time, process discipline, capacity headroom, and equipment, as a set of network aggregates and per-member rollups. It answers quest…

Owned vs Leased: spotting owner-operators and real-estate exposure

Every facility a franchisee registers in Verinode, a warehouse, a drying facility, a storage yard, an office, carries an ownership tag: **Owned** or **Leased** (rented space rolls up under Leased).…

Peer scope & confidence on commercial metrics

Every per-franchisee slider in the Commercial section carries a peer-comparison line under each number: a median, a percentile, and a confidence tier. Those three things come from a scope you choos…

Peer scope and cohort confidence in the reputation drill-in

Every metric tile in the Reputation drill-in shows a franchisee's own number next to a peer number: a median and a percentile drawn from the rest of the network. That comparison only means somethin…

Per-franchisee participation and per-location pushback

Opening a carrier from the Carriers page takes you into the carrier detail overlay. Most of that overlay reads as a single network-wide counterparty: one billed figure, one average days-to-pay, one…

Per-franchisee participation and pushback by location on a TPA

Most of a TPA's detail overlay reads as one network-wide counterparty: one billed figure, one average days-to-pay, one denial rate, all rolled up across every franchisee that routes claims through…

Per-office benchmarks: ranking your own locations

Every other benchmarking product in restoration asks "how does your company compare to the rest of the market." An HQ leader asks a different question first: **how do my own offices compare to each…

Per-platform ratings and review volume with peer compare

When you click any franchisee tile on the [Reputation board](/help/hq-reputation), a slider opens for that office. The second section inside it, labeled **Per platform**, holds four peer-compared t…

Plan activation and outcome cards: did the network move?

Every decision plan you push through Verinode HQ, whether it is a canonical Playbook, a one-shot Directive, a soft Recommendation, or a network-level Experiment, surfaces back in your Feed twice. T…

Plan-keyed sponsorship budgets when pushing decisions

When you push a decision or plan to your network, you can attach a sponsorship budget to it: a number of IUs, set per franchisee, that your network pool pays before the franchisee's own balance is…

Playbook Hero Metrics: Active, Completed, Draft, Kinds

At the very top of the Playbook Scoreboard sits a row of four metric tiles: **Active playbooks**, **Completed (90d)**, **In draft**, and **Distinct kinds**. This row has no heading above it, it sit…

Playbook Kinds: Playbook, Directive, Recommendation, Experiment

Every decision plan your organization ships lives in one table, the network data, and every row in it carries a `plan_kind` classification, a required field, never blank. Kind is not a status (draf…

Playbook plans and directives on the action board

The Actions board is where HQ watches its own initiatives move. Every playbook, directive, recommendation, and experiment you have activated across the network shows up here as a single in-flight r…

Playbook Scoreboard: The Network-Wide Adoption View

Every decision plan you author and push to your network, whether it started life as a playbook, an initiative, an intervention, or a network pattern, has a lifecycle: drafted, activated, worked by…

PPE Requirements reference row

PPE Requirements is a reference row on the Safety page, one level below the safety hero and the Compliance Frameworks and Network Follow-Through rows above it. It is not a per-franchisee metric. Th…

Preferred vendor / carrier / TPA directory (legacy)

The Programs page's **Explore** row carries three tiles: **Preferred Vendors**, **Preferred Carriers**, and **Preferred TPAs**. Each opens a tiered directory of partners HQ has designated: a list y…

Privacy on Materials: k-anonymity and franchisee anonymization

Materials reads what your network pays for the physical goods that go into a job (drywall, paint, fasteners, lumber, roofing, and the rest of the material families) and rolls it up into a single ne…

Process Maturity: SOP coverage across every member

A restoration business runs on repeatable process: written SOPs for mitigation, for documentation, for the handoff from estimate to production. A member with process on paper closes jobs more consi…

Program audits and violations: the judgment queue

Every program you run, an approved-vendor list, a carrier partnership, a TPA relationship, a certification mandate, produces two kinds of raw records behind the scenes: audits (someone checked whet…

Program lifecycle: draft, active, sunset, archived

Every program on the Programs page carries one status: Draft, Active, Sunset, or Archived. That single field controls two things at once: what the program can do (whether franchisees can enroll aga…

Program Negotiation, what to take into the next renewal

Program Negotiation is the HQ app that prepares your side of a renewal conversation. Its promise, in the app's own words, is to "see where your national programs underperform, and what to take into…

Program rates: what your network accepts on a TPA vs the industry cohort

A TPA (third-party administrator) doesn't just route claims, it sets the commercial terms a franchisee accepts to work its program: a discount conceded off the price list, an admin fee, a referral…

Program target compliance on equipment metrics

A program target is a single number your network can set on a specific equipment metric, for example "average equipment age under 4 years" or "zero maintenance overdue," through the Programs surfac…

Program targets on reputation metrics

A **network program target** is a single threshold your network declares on one reputation metric, for example "Google rating should sit at or above 4.5 stars" or "composite score should sit at or…

Programs: how HQ codifies what the network adopts

A great deal of what a franchise HQ or association actually does, day to day, is not "run the business." It is codify a rule for the network and then track who follows it: which vendors are approve…

Pushing an initiative to franchisees and tracking adoption

Broadcast is where HQ authors playbooks, directives, recommendations, and experiments and dispatches them to the network, then watches how the network responds. This article covers the second half…

Quarterly reviews: board-ready network snapshots

A quarterly review is one of four document types stored in **Vault**, HQ's document library, alongside Discovery Day Packs, compliance audits, and member cohort reports. Vault labels this type "Boa…

Rate drift: the right vendor at the wrong price

Off-program drift (see [The network vendor headline](/help/hq-vendors-network-hero)) is about the wrong vendor: a franchisee paying someone HQ hasn't approved. Rate drift is a different problem wit…

Reading Adoption Metrics: Rates, Median Days, and the Nightly Cron

The Playbook Scoreboard and the plan detail view both surface a handful of numbers that describe how your network is responding to a decision plan: an adoption completion rate, an affected-of-total…

Reading an article without leaving HQ: the preview panel

Click any card on the Industry News page and it opens in a preview panel, a large overlay that reads on top of the page rather than taking you to a new URL. It's how you read a full article, watch…

Reading survey results without seeing individual responses

When you send a survey to your network, you never open a spreadsheet of who answered what. You open a question-by-question breakdown: a count of how many people answered, and, once enough of them h…

Reading the carrier network header

The Accounts page is where Verinode HQ rolls up every insurance carrier your franchisees bill, one row per carrier across the whole network rather than one row per franchisee relationship. The head…

Reading the CEC credits hero: credits awarded, cycle year, and who's earning

**CEC & Education** is where association and network leadership track continuing-education credit (CEC) progress across the membership, in aggregate. It sits alongside the other network views in Ve…

Reading the dues-current health hero

The dues-current health hero is the top panel on the **Dues & Renewal** page in Verinode HQ. It gives your association leadership a single, at-a-glance read on membership standing: what share of yo…

Reading the membership stat tiles

The Member Directory is where your association or franchise HQ sees its membership roster at a glance: who is on it, whether dues are current, who has verified their identity on Verinode, and who i…

Reading the network exterior hero: locations, revenue share, and the three medians

Exterior and roofing is a different business than water and fire mitigation: it is storm-driven, it mixes retail and insurance-paid work, and it lives or dies on how well a franchisee captures the…

Reading the network-signals hero

The network-signals hero is the first thing you see on the Signals page: one large number, a pill, a one-line severity summary, and three smaller numbers beside it. It is a summary panel, not a lis…

Reading the Vault hero: total, recent, and by-type

Vault is where every document your network has generated collects in one place: Discovery Day Packs, quarterly reviews, compliance audits, and member cohort reports. The hero panel at the top of th…

Reading your balances: pool, prepaid, stipend reserve, spendable

Sponsorship is how a franchise network's leadership funds Intelligence Units (IU) so franchisees can keep working with Verinode IQ even after their own IU balance runs low. This article walks throu…

Recent Activity across the network

Recent Activity is the pulse check on the [Network Health](/help/network-health) home: the last time your network gained a member. It reads straight off your member roster (the network data) and su…

Recent and Resolved rows

Signals is the HQ page that surfaces cross-network patterns as soon as the nightly aggregator detects them (see [Signals: your network's early-warning feed](/help/hq-signals-overview) for the full…

Recent Events row: turnout and attendance on past events

On the Events page in Verinode HQ, the **Recent Events** row is the horizontal scroll of tiles below **Upcoming Events**. Where the Upcoming Events row shows what your association has scheduled, Re…

Recruiting & Growth: section overview

Recruiting & Growth is where a franchise HQ, multi-location group, or association tracks how its network is expanding: which territories are covered, which are open, who is in the pipeline to join,…

Recruitment Story, the case that recruits the operators you want

Recruitment Story is the HQ app that builds your recruitment case: in the app's own words, "the numbers that make your network worth joining, and the territories to target." Run it and the speciali…

Recurring monthly refills and subscriptions

If your network has an active recurring IU subscription, Verinode tops up the network pool automatically on a monthly cycle, so nobody on your team has to remember to fund it by hand. This article…

Refresh Cycle row: aging-equipment concentration by franchisee

Restoration equipment (dehumidifiers, air movers, truck mounts, and the rest of the field fleet) has a working life, and once a piece crosses roughly five years old it starts costing more in downti…

Registrations, member linkage, and the HQ privacy boundary

Events (`hq.verinode.ai/events`) shows association leadership a rollup of upcoming and past events: how many registrations each has, how full they're getting, and what turnout looked like afterward…

Renegotiation candidates: outlier spenders at 2x the network median

Renegotiation Candidates is a row on the HQ Vendors page that flags vendors where per-franchisee spend on the exact same vendor varies unusually widely across your network. It does not require a fo…

Reports & Communication: how HQ shares intelligence with the network

Reports & Communication is where Verinode HQ turns your network's aggregated data into something you can hand to a board, a franchisee, or a prospective member, and where you send a message to ever…

Reputation Watch and Top Reputation

Reputation Watch and Top Reputation are the last two rows on the Compliance page, and they read the same underlying number from opposite ends: Reputation Watch surfaces the members whose public rev…

Reputation: network review health at a glance

Reputation is where HQ reads how the network is doing in front of customers, without ever opening a single review. Every connected franchisee's Google and Yelp presence rolls up nightly into a per-…

Response Rate row (low-response programs)

A survey nobody answers tells you nothing, and a franchisee whose team stops responding to their own audits and surveys is usually telling you something before they'd ever say it out loud. The **Re…

Retail vs Insurance Mix: how each location's exterior revenue splits

Retail vs Insurance Mix is the third row on the Exterior & Roofing page in Verinode HQ, sitting directly below Exterior Book by Franchisee. Where the book row tells you how much exterior work a mem…

Risers & Fallers: week-over-week margin movers

Risers & Fallers answers one question every week: which locations moved, up or down, since last week, and why. It is the week-over-week complement to the Top Quartile and Watchlist views, which sho…

Safety Cert Coverage Gaps row

Safety Cert Coverage Gaps is the row on the HQ Safety page that names which franchisees are behind on the network's safety-certification baseline, right now. Where the hero above it gives you one n…

Safety data privacy: what HQ sees and what it never sees

The Safety page inside HQ's Risk band names memberships that are short on safety certifications, lists memberships carrying open incidents, and shows a network median for how long it takes to close…

Safety Incidents row

Safety Incidents is a row on the Safety page in Verinode HQ. It lists every franchisee currently carrying an open safety-incident investigation, an OSHA-recordable event logged in the trailing 36 m…

Safety Risk: OSHA rate per 100 FTE vs network median

The Safety Risk row is part of the Workforce page in Verinode HQ. It surfaces every franchisee in your network that currently has an open safety incident, an OSHA-recordable event in the trailing 3…

Safety: network safety posture at a glance

Safety is the OSHA reference and safety-posture surface inside the Risk band of HQ. It answers a narrower, sharper question than the Compliance page's broad brand-health composite: specifically, is…

Sales benchmarks row

The Sales Benchmarks row is the third row on the Sales home page: a strip of tiles, one per growth metric, that reads your network's own median against a single industry reference line. It is the f…

Scoreboard vs Decisions Inbox: Two Different Questions

The Playbook Scoreboard is a network-wide performance view of every decision plan your organization has shipped to its membership, ranked by adoption. It answers one question: **which playbooks are…

Seasonal Concentration: spotting off-season overhead risk

**Seasonal Concentration** is the fifth and final row on the Exterior & Roofing page in Verinode HQ, sitting directly below Supplement Capture. For each membership with enough exterior history to c…

Selecting and canceling several plans at once

Actions is where you watch network initiatives move: decision plans your team activated, interventions reaching out to specific members, consent requests waiting on a franchisee's approval, program…

Setting a network compliance standard

Every restoration network is tracking some set of compliance frameworks across its membership, HazCom, OSHA recordkeeping, and whatever else your franchisees report progress against. Verinode alrea…

Setting and clearing a stage standard

The Process Standards editor is where HQ writes down the pace it expects every office to hit at each stage of a process, in days. A standard is nothing more than a target-days number attached to on…

Shared SOPs: the network's process library

Standard operating procedures are the single biggest source of quality variance across a restoration network. One office runs a tight 12-step water-loss checklist; another improvises. Shared SOPs i…

Signal evidence: the sample and signal type

Every open row on Signals is a rollup: a pattern the nightly network aggregator saw repeating across a meaningful share of your active members. The top of the signal detail panel tells you the shap…

Signals on mobile

Signals on the mobile HQ app reads the same underlying data as the web Signals page: cross-network patterns the aggregator has detected because a meaningful share of active memberships hit the same…

Signals: your network's early-warning feed

A single franchisee having a bad month is normal. A pattern showing up across a meaningful share of your network at the same time is not, it's a signal that something structural is happening: a car…

Slowest Payers: where the network's cash gets stuck

Slowest Payers is the payment-risk row on the Accounts page: a ranked list of the carriers taking the longest to pay across your whole network, average days-to-pay, worst first. Where the page head…

Slowest Payers: which TPAs make your network wait for payment

Slowest Payers is the payment-risk row on the TPAs page: a ranked list of the third-party administrators taking the longest to pay across your whole network, average days-to-pay, worst first. The p…

Spend by family: where the material budget goes

The Materials page gives your network's leadership a per-material read on pricing: what your locations pay for drywall, paint, fasteners, and every other physical good that goes into a job, set bes…

Spotting Verinode research vs external sources

**Industry News** on HQ mixes two very different kinds of content in one feed: outside restoration-industry publishers, vendors, and event listings on one hand, and Verinode's own research and anal…

Standards & Audits entry: Process Standards, Forms, SOPs

Standards & Audits is a row of three navigation tiles inside the Compliance page. It is not a scoreboard in its own right, it is the on-ramp to three separate surfaces that already exist elsewhere…

Standards & audits: the HQ overview

"Standards" is the part of Verinode HQ that answers one question: what has your network committed every office to, and is that commitment being kept? It is the paired half of Compliance, which answ…

Standards Conformance on the Network home

The **Standards Conformance** tile is the first tile in the **Network Flow** row on your Network home page, but only once your network has at least one stage-time standard defined. It answers one q…

Standards conformance: grading offices against your bar

Every restoration network has a pace it wants every office to hit: how many days a job should sit before the estimate goes out, how fast a supplement gets a response, how quickly a safety incident…

Starting an initiative from a Verinode template

An initiative is what Verinode HQ calls a playbook, directive, recommendation, or experiment that your organization authors and pushes out across the network. Writing one from a blank form works fi…

Status and domain facets

The Decisions board has two dropdown filters sitting above the gallery: a status filter and a business-area (domain) filter. Both carry a live count next to every option, and both counts are comput…

Supplement Capture: how much of the requested roof supplements get approved

**Supplement Capture** is a row on the Exterior & Roofing page in Verinode HQ, and it is also one of the three secondary figures in that page's network summary panel. Both places answer the same qu…

Supplement pushback on a TPA: denial rate, dollars cut, and the industry gap

A supplement is the extra money a franchisee asks for once a job turns out to cost more than the original estimate: hidden moisture found mid-tear-out, a code-upgrade requirement, a scope change th…

Supplement pushback: denial rate, dollars cut, and vs the industry

A supplement is the extra money a franchisee asks a carrier to pay once a job turns out to cost more than the original estimate: hidden damage, a code-upgrade requirement, a scope change found mid-…

Surveys: multi-question network pulses

Surveys is one of the five tabs in Broadcast, HQ's outbound dispatch channel to the network. It is the tool for asking your network a structured, multi-question question set, up to eight questions…

Team by Franchisee roster

Team by Franchisee is the plain roster at the bottom of the Workforce page: every franchisee with people on record, ranked by team size, largest first. Where the rows above it (Understaffed, Safety…

Team Reviews: franchisees overdue on a review

Team Reviews is one of the rows on the Workforce page. It lists the franchisees in your network whose most recent logged team review is more than 12 months old, or missing entirely, among franchise…

The 'vs national' deltas on hero tiles (and why real groups see none)

The Equipment hero row (see [Equipment: what HQ sees across the network](/help/hq-equipment-overview)) can carry a short comparison fragment tacked onto two of its three secondary tiles, something…

The access trail: who pulled what, when

The **access trail** is a running log at the bottom of the Vault page. Every time someone generates or opens a compliance document through HQ, a row lands here recording who pulled it, what it was,…

The Accounts cluster: Carriers, TPAs, and Commercial

**Accounts** is the single sidebar entry that groups the three pages behind your network's revenue-in relationships: **Carriers** (insurance companies), **TPAs** (third-party administrators who pro…

The active prospect pipeline

The Active Prospects row is the working list of people who want to join your network as a franchisee: everyone you are currently talking to who has not yet signed and has not been closed out. It si…

The affected-franchisees roster (and the privacy line)

When Verinode detects that a pattern is hitting a real share of your network at once, a network signal fires. The Signals page tells you a signal exists, how many locations it hit, and how severe i…

The Assets cluster: Facilities, Fleet, and Equipment

**Assets** is the single sidebar entry that groups the three physical-resource pages HQ tracks across your network: **Facilities** (real estate and leases), **Fleet** (vehicles, insurance, and driv…

The Benchmarks tab: your network vs the rest of the industry

Benchmarks is the network intelligence hub: the same Bloomberg-style data room your franchisees see on iq.verinode.ai, mounted for HQ with network-scale numbers in place of a single operator's numb…

The Brand Health composite score

The Brand Health composite is the single number at the top of the Compliance page: one 0 to 100 score that blends how current your network's certifications are, how many open safety incidents are s…

The Calendar view: what's due each day

Actions is where Verinode HQ tracks network initiatives already in flight: decision plans you've activated, interventions in progress, consent requests you've approved, and program flags you're wor…

The CEC Course Catalog: active courses, credits, and categories

The Course Catalog is a row on the **CEC & Education** page in Verinode HQ. It lists every active continuing education (CEC) course your association currently has published, one tile per course, so…

The Critical & High Severity row

Signals is where Verinode HQ surfaces patterns that are showing up across more than one franchisee at the same time, not a single location's problem but a network-wide one. The **Critical & High Se…

The cycle-time hero: how your network compares to the industry

The Operations home opens on a single number: your network's median cycle time, in days, measured against every operator on the platform who is not part of your network. Everything else on the page…

The eight program types and what each one governs

A program is how HQ codifies a requirement or a partnership and rolls it out across every membership in the network at once, instead of chasing it office by office. Verinode does not invent these p…

The Events hero: upcoming count, registrations, attendance, and fill

The Events hero is the panel at the top of the Events page in Verinode HQ. It gives association and franchise leadership a single glance at how the events calendar is shaping up: how many events ar…

The Events section on mobile HQ

The Events section on mobile HQ is the phone version of the association events rollup: a hero row of four numbers plus two flat lists, showing what's coming up on your association's event calendar,…

The four HQ decision sources and how they map into one log

[HQ Decisions](/help/hq-decisions-overview) and its sibling page, Actions, both read from the same place under the hood: a single function that fans out to four separate network-level systems, pull…

The four initiative kinds: playbook, directive, recommendation, experiment

An initiative is a piece of guidance an HQ admin writes once and pushes out across the network: a process to standardize, a mandatory action with a deadline, a suggestion worth trying, or a limited…

The franchisee reputation drill-in

Every tile in every row on the Reputation page, Below Threshold, Declining Trend, Top Performers, Most Reviewed, opens the same slider when clicked: a per-franchisee reputation detail that expands…

The full network vendor list

All Vendors is the complete, rolled-up directory of every vendor your network uses, one tile per vendor, sorted by network monthly spend from highest to lowest. Every other row on the Vendors page…

The full sponsorship ledger and audit trail

The sponsorship ledger is a read-only record of every Intelligence Unit (IU) movement your network's sponsorship pool has ever processed: every grant into the pool, every drawdown a franchisee took…

The Gantt timeline: reading plans on the 30-day ruler

**Actions** is the network's view of the work already in flight: plans activated, interventions being worked, consent requests approved, program actions moving. Where **Decisions** is the franchiso…

The HQ feed: your network's home screen

The Feed is Verinode HQ's landing page: the first thing a franchisor, multi-location leader, or association executive sees on sign-in. It is not a job board, a task list, or a CRM inbox. It is a si…

The HQ mobile home, what's on your phone

HQ on your phone is a real working surface, not a shrunken website. It reads the same network data as the web product, the same overnight rollups, the same signals, the same rankings, laid out for…

The HQ privacy boundary in Dues & Renewal

Dues & Renewal (**HQ sidebar → Dues & Renewal**, at `hq.verinode.ai/dues`) shows an association HQ the financial standing of its membership roster: who is current on dues, who is renewing soon, and…

The HQ privacy boundary in Education: aggregates and roster progress only

CEC & Education, the association-only surface where HQ tracks continuing-education-credit progress across the membership, sits behind the same hard privacy line every other HQ screen sits behind: H…

The HQ privacy boundary in the Vault

The **Vault** (HQ sidebar, `hq.verinode.ai/vault`) is where your network's generated reports live: Discovery Day Packs, quarterly reviews, compliance audits, and member cohort reports. Below the do…

The HQ privacy boundary: aggregate-only exterior views and small-network suppression

Exterior & Roofing is one of the places in Verinode HQ where the platform's core privacy rule gets the most concrete: **HQ sees network aggregates and rankings, never a single franchisee's private…

The interventions queue for at-risk locations

The interventions queue is where HQ tracks franchise locations that a human has flagged for follow-up. It is deliberately separate from the network's automated pattern detection: the Take Action ro…

The Lease watch panel: 90-day and 180-day renewal windows

A lease that lapses without a renewal already in motion turns a real estate calendar date into an operations emergency: a franchisee loses a warehouse, a drying facility, or a storage yard on short…

The Location Directory and member lifecycle

The Location Directory is the single roster table behind your network: one row per location, whatever your network calls them (franchisees, locations, or members), tracked through three states as t…

The network certifications header: active, expired, expiring, and CEC completion

Every franchisee tracks certifications for their own crew: IICRC designations, state licenses, safety cards, continuing education (CEC) credits. On its own, that is a compliance chore inside one lo…

The network commercial book at a glance (hero)

The Commercial page is where Verinode HQ rolls up direct business-to-business revenue across the network: jobs a franchisee bills to a client with no insurance carrier standing in between, a proper…

The network equipment hero: active units, capital value, maintenance, aging

The Equipment hero is the top band of HQ's Equipment page, the first thing leadership sees before scrolling into any per-location detail. It is one giant number, a pill beside it, a plain-language…

The network fleet hero: vehicles, mileage, premium, and expiring policies

The Fleet hero is the first thing you see when you open Fleet: one large number (active vehicles across your network) with three supporting figures beside it (total mileage, annual commercial-auto…

The network footprint hero panel

The network footprint hero is the first thing you see on the Recruit & Grow page: a large headline number for your total member locations, a pill showing what share of them are engaged, and three s…

The network footprint hero: locations, square footage, rent, and lease exposure

The Facilities hero is the first thing you see when you open Facilities: one large number (active facilities across your network) with a pill beside it, a summary line underneath, and three support…

The Network Health composite score explained

The Network Health composite is the single number at the top of your Network page: a 0-100 read on the state of your network right now, blending compliance, how many locations are actually active,…

The network impact hero: decisions acted, recovered, potential, action rate

The Impact page is HQ's mirror of the Impact page every franchisee sees inside their own IQ: what value Verinode has actually produced, but rolled up across the whole network instead of one locatio…

The network IU economy: expansionary, never gating

Every Verinode IQ membership includes a monthly allotment of Intelligence Units (IUs), the capacity that pays for AI work: drafting a decision, running a benchmark comparison, generating a report.…

The network margin hero: median margin, percentile, and 12-month trend

The Margin & Cash home opens on a single number: your network's median gross margin. Everything else on the page, the Below Margin row, Cash Runway Alerts, Top Margin, and Cost Ratios vs Industry,…

The network material-price hero: benchmarked count, spend, above-cohort, savings

Materials is the network view of what your membership pays for the physical goods that go into restoration jobs: drywall, paint, fasteners, lumber, roofing, PPE, and the rest of the catalog. Verino…

The network reach hero: what the top of Reports measures

The hero panel is the band of numbers at the very top of Reports & Communication, before any of the report or message rows. It lives in the HQ sidebar under **Reports**, at `hq.verinode.ai/reports`…

The network reputation hero: composite, Google, Yelp, below-threshold

The Reputation page opens on one panel: a single network-wide composite score, a plain-language line underneath it, and three secondary figures, Google avg, Yelp avg, and Below threshold, stacked b…

The network TPA summary: total TPAs, billed volume, admin fees, days-to-pay

The TPAs page is where Verinode HQ rolls up every third-party administrator (TPA) your franchisees deal with, one row per TPA across the whole network rather than one row per franchisee relationshi…

The network vendor headline: count, annual spend, top vendor, satisfaction

Every restoration franchise runs on a stack of vendors: equipment rental houses, drying-equipment manufacturers, moisture-monitoring platforms, dumpster and debris haulers, subcontractor trades, so…

The network's read on demand (the synthesis)

The two hero gauges at the top of Forecasting, **Network demand** and **What it means**, each give you a number and a word. They sit side by side and they do not talk to each other in prose. **The…

The office leaderboard and composite ranking

The office leaderboard is one ranked view of every office in your network, standing side by side on a single composite score built from every benchmark your network computes for its own locations.…

The premium-per-vehicle gap: where a franchisee stands on insurance cost

Every franchisee in your network carries its own commercial-auto insurance, on its own fleet, at its own rate. Looked at one franchisee at a time, an annual premium total does not tell you much: is…

The privacy boundary in Recruiting

Recruiting is the one section of HQ where the audience for a piece of Verinode output is not your own leadership team, it is a prospective franchisee who has never signed anything yet. That raises…

The privacy boundary in the Member Directory

The Member Directory is where an association HQ manages its own roster and reviews members asking to be recognized on Verinode. It looks like a simple admin screen, but it is built around one hard…

The privacy boundary: aggregates and rollups, never raw member data

Verinode HQ is the network intelligence layer that sits on top of every membership in your network, but it does not sit on top of any single membership's raw business data. This article explains th…

The privacy boundary: aggregates, k-anonymity and small-network suppression

Equipment is the third pill inside HQ's **Assets** cluster (alongside Facilities and Fleet, at `hq.verinode.ai/equipment`), and it never reads a franchisee's own equipment log directly. Every numbe…

The privacy boundary: k-anonymity, aggregate-only views, and entity models

Accounts > TPAs is where Verinode HQ rolls up every third-party administrator (TPA) your franchisees deal with into network-level rows: how much is billed and collected, how fast each TPA pays, wha…

The privacy boundary: why Reports only ever shows aggregates

**Reports & Communication** lives in the HQ sidebar as **Reports**, at `hq.verinode.ai/reports`. It's where your network's quarterly reviews, on-demand reports, surveys, and broadcasts all live in…

The program judgment queue: audits and violations

Every restoration franchise network runs Programs: enrollment structures with standards attached, things like a vendor approval program, a certification mandate, a brand standard, or a safety progr…

The Programs catalog: hero, Active, Drafts, and Sunset rows

A program is how HQ codifies something the whole network is expected to adopt: an approved-vendor list, a carrier's preferred-contractor network, a TPA enrollment, a training catalog, a brand stand…

The public inbound inquiry form

The inbound inquiry form is the front door to Verinode HQ. It is a single unauthenticated page where a franchise brand, trade association, buying group, or PE firm can reach out and ask Verinode to…

The Recent row: your 12 newest documents

**Vault** is HQ's library of generated reports: Discovery Day Packs, quarterly reviews, compliance audits, and member cohort reports, each a finished PDF (with an XLSX export where one exists) stam…

The Recently Lapsed row and days-past-due

**Recently Lapsed** is a row of member tiles on the **Dues & Renewal** page. It lists every membership currently marked as lapsed, with the most overdue member at the top, so your team can see at a…

The Renewals Due row and 30/60/90-day windows

**Renewals Due** is the second row on the Dues & Renewal page. It lists individual memberships whose renewal date falls within the next 90 days, ordered soonest first, so your team always sees the…

The six growth metrics on HQ Sales

The HQ Sales page is built around a fixed set of six growth metrics: Average Job Value, Close Rate, Marketing % of Revenue, Cost per Job, Return on Marketing $, and Referral Share. Every tile in th…

The six kinds of content in your feed

Verinode HQ's Industry News surface pulls together everything happening around your network: articles, video, podcasts, press releases, webinars, and posts from within your own network. Every item…

The Territories row and coverage states

The Territories row is the network's coverage list: every zone your HQ admin team has defined, each one labeled **Open**, **Underserved**, or **Covered** based on how many active memberships curren…

The territory coverage map

Where is the network strong, and where is it thin. The territory coverage map answers that in one picture: every active membership location and every open prospect, plotted on a single US map, next…

The two-consecutive-refresh miss signal

Process Standards grades every office's stage median against your network's target-days standards on every nightly rollup (see [hq-conformance-grading](/help/hq-conformance-grading) for the full Me…

The Vault: your HQ document library

The Vault is HQ's read-only library of the generated reports your network has produced: Discovery Day Packs, quarterly reviews, compliance audits, and member cohort reports. Every document in it is…

The Verinode Score on a carrier

Every carrier's detail overlay opens on a hero that carries one number bigger than anything else on the page: the **Verinode Score**. This article is about that one number, what it means, where it…

Top commercial clients by spend

**Top Commercial Clients by Spend** is the second section on the Commercial page, right below the hero. It ranks named commercial clients, the property management companies, general contractors, ba…

Top Job Value office ranking row

Top Job Value is the second row on the Sales home, a strip of up to eight tiles ranking your offices against each other on average sold-job value, best first. It answers a narrow, specific question…

Top Margin row: recognizing above-p75 performers

Top Margin is the fourth row on the Margin & Cash home, and the only one of the four franchisee rows built to feel like recognition instead of an alarm. Where Below Margin and Cash Runway Alerts ex…

Top opportunities: where your network overpays most

Top opportunities is the second row on the HQ Materials page, sitting directly under the hero band. Where the hero gives you one headline sentence about the whole network, this row breaks that head…

Top Performers Row: Highest-Adoption Playbooks

Top Performers is the first tile row on the Playbook Scoreboard, the one directly under the hero metrics. It answers one narrow question: of everything you have shipped to your network, which plans…

Top Performers: the offices to learn from

Top Performers is the third of four franchisee rows on the Reputation board, and it is the one row on that page built to hold up examples rather than flag problems. Where Below Threshold and Declin…

Top Quartile and Watchlist standings

Top Quartile and Watchlist are the two standing views on the Network page: one names your strongest quarter of members, the other names the members that need a leadership decision. They sit side by…

Top vendors by network spend concentration

The **Top Vendors** row is the plain answer to the question every franchise development team eventually asks: where is the network's vendor money actually going? Every franchisee negotiates and pay…

TPAs in HQ: your network's third-party administrators at a glance

TPAs (third-party administrators) sit between a carrier and a claim: they process the claim, cut the checks, and take a fee for the service. Every franchisee in your network already deals with a ha…

Triage Log: restoring auto-archived items

Left alone, an active queue of network initiatives, program flags, and consent requests grows every week and never shrinks. Verinode keeps that queue usable by quietly archiving items nobody is act…

Tuning your HQ feed: focus areas, content volume, formats, topics

Your HQ feed blends two different things into one stream: your network's own activity (signals, broadcasts, decision plan rollouts, consent responses, franchisee adoptions) and restoration-industry…

Understaffed: headcount-gap franchisees

Staffing shortfalls are one of the earliest warning signs of a franchisee in trouble: a location running below the headcount it told its own system it needs will miss callbacks, stretch its crew ac…

Upcoming Events row: reading each scheduled event tile

The **Upcoming Events** row lives on the Events page in Verinode HQ (`hq.verinode.ai/events`, reached from **Events** in the HQ sidebar). It is a horizontal scroll of tiles, one per event your asso…

Urgency buckets: Planning, Ready, Overdue, Today, Tomorrow, Later

**Actions** is the franchisor's live view of network initiatives already in motion: decision plans you've activated, at-risk franchisee interventions you're running, consent requests franchisees ha…

Value Captured: franchisees ranked by realized dollars

Value Captured is the first of three franchisee-level rows on the Impact page, sitting directly under the network hero. It ranks your franchisees by the one number that matters most when you're ask…

Vendor and Equipment Intelligence: network-wide peer ratings and Verinode scores

Vendor Intelligence and Equipment Intelligence are the vendor, process, and equipment layer inside Verinode HQ's Benchmarks hub. They were one tab called Ratings until August 2026. It shows how the…

Vendor detail: negotiated rate vs. network median

Inside a single vendor's detail overlay, a four-cell readout compares what HQ negotiated for that vendor against what the network is actually paying: **Negotiated**, **Network median**, **Overage**…

Vendor detail: Network team scores (what your operators say)

Every vendor a franchisee brings on gets scored two different ways inside Verinode, and the vendor detail overlay is the one place HQ sees both side by side. One score comes from Verinode's researc…

Vendor detail: programs and per-franchisee participation

Opening a vendor from the Vendors page takes you into the vendor detail overlay. Most of that overlay is about the vendor itself, its Verinode Score, its cost distribution, its research evidence. T…

Vendor detail: the Verinode Score dimension breakdown

Every vendor tile you open from the Vendors page carries a **Verinode Score**, a single number out of 10 built by Verinode's research layer. This article covers the drill-down beneath that number:…

Vendor Score deep-dive: history, trend, and research narrative

The Verinode Score on a vendor tile is a single number. The Score deep-dive is where that number opens up: how it has moved over time, which dimensions are pulling it up or down and by how much, ho…

Vendors: your network's spend and procurement leverage, in aggregate

Vendors is where HQ sees what the network spends money on, outside of payroll: software, equipment rental, contractors, drying and mitigation supplies, and every other line a franchisee pays a thir…

Warming up, the n≥5 floor, and the privacy boundary

Standards Conformance grades every office in your network against the stage-time targets HQ sets (see [hq-standards](/help/hq-standards) and [hq-standards-conformance](/help/hq-standards-conformanc…

What 'behind on CEC' means: the cycle target and how members are counted

The **CEC & Education** page is where your association reviews continuing-education compliance across the whole network: how many credits your members have earned so far, which of them are running…

What a TPA cuts across your network: line-item pushback (fixable vs structural)

A TPA's overall denial rate, the headline number in Supplement Pushback, tells you a TPA is cutting hard. It does not tell you where to spend your next conversation with that TPA, or whether the pa…

What an HQ app can and cannot read

Every HQ app, Network Review, Franchisee Health, Program Negotiation, Recruitment Story, runs a specialist over data. The natural question from a location owner, a franchisee, or an association mem…

What gets benchmarked: the metric families

The **Benchmarks** tab is where Verinode HQ lines up every office in your network against each other, against your network's own median, and against a single industry reference line. This article i…

What HQ can and cannot see about a franchisee's facilities

HQ's Facilities page (`hq.verinode.ai/facilities`) reads a nightly, network-level summary of what franchisees have already recorded in their own IQ accounts. It never reads a franchisee's live reco…

What HQ can and cannot see in sponsorship

Verinode HQ lets a franchisor sponsor its network's IU (Intelligence Unit) usage: fund a shared pool that covers franchisee AI calls, earmark a stipend for new franchisee onboarding, and see a full…

What HQ sees in Decisions and what it never sees

Decisions is HQ's inbox for the things a franchisor actually has to decide: which network plan to activate, which at-risk franchisee needs a call, which consent request is still waiting on a respon…

What HQ sees on Commercial, and what it never does

Commercial is the third pill in the Accounts cluster (Carriers, TPAs, Commercial), which sits under the Accounts entry in the HQ sidebar at `hq.verinode.ai/commercial`. It rolls up the network's co…

What HQ sees on Fleet, and what stays private to the franchisee

Fleet is one of the pages where HQ leadership can look genuinely deep into a franchisee's operation: vehicle counts, insurance premium, accident history, driver compliance. That depth only works, a…

What HQ sees on Impact, and what it never sees

Impact is the one page on HQ that sounds, at first glance, like it should need the deepest look into a franchisee's business: it is reporting dollars recovered, decisions acted on, and how much a l…

What HQ Sees on the Scoreboard: Aggregates and Adoption Only

The Playbook Scoreboard ranks plans by how well your network adopted them. That word, adoption, can sound like HQ is watching a franchisee's operations. It is not. Every number on this page describ…

What HQ sees vs. what stays private: the vendor aggregate boundary

Verinode HQ is the network intelligence layer, not a window into any one franchisee's business. On Vendors, that boundary is not a policy statement sitting in a terms document, it is enforced in th…

What HQ sees, the network privacy boundary

Verinode HQ is the network intelligence layer sitting on top of every location's own IQ account. It is not a window into any one location's books. Every surface on Network Health, Benchmarks, and t…

What's moving demand: the network's top drivers

Every demand read on Forecasting, the network's dominant posture, the busier/steady/cooling split, the by-region breakdown, comes with a "why": a short list of the published industry indicators act…

Where dues and roster data comes from

The **Dues & Renewal** page shows a dues-current percentage, a count of lapsed members, and rows of members renewing soon or already past due. None of that is calculated by Verinode. Every number o…

Where equipment data comes from and how fresh it is

Everything on HQ's Equipment page, the hero count, the Maintenance & Calibration Risk row, Refresh Cycle, and Equipment by Franchisee, comes from one table: the network data. That table does not up…

Where HQ reputation numbers come from (and what HQ never sees)

The [Reputation board](/help/hq-reputation) shows you a composite score, a star rating, and a review count for every franchisee in your network. This article is the technical companion to that over…

Where Impact numbers come from: the nightly network rollup

Impact is the network's read on the value Verinode | IQ has produced for your franchisees over the last 30 days: how many decisions they acted on, how many recoverable dollars they captured, how mu…

Where stage medians come from: the nightly rollup

Every stage-time number you see on HQ, a "5.2d Assigned → Started" tile on Network, a "Standard 3d" row on Process Standards, a Met/Near/Missed grade in Conformance, comes from the same nightly job…

Where the news comes from and how fresh it stays

**Industry News** is a standalone news surface in Verinode HQ. It shows a running stream of restoration-industry content: articles, podcasts, videos, press releases, webinars, vendor moves, and equ…

Where the numbers come from: the aggregator and empty states

Every number on the **Margin & Cash** page comes from somewhere. This article is the technical companion to [Margin & Cash: how HQ reads network profitability](/help/hq-margin-cash-overview): it tr…

Where the recruitment-story numbers come from

The **Recruiting** page shows a handful of numbers a franchisor can put in front of a prospect: what percentage of the network is active, what a top-quartile location's margin looks like, how fast…

Where the vendor numbers come from: the nightly aggregation

Every number on **Vendors** traces back to one nightly job. This article is the mechanics companion to [Vendors: your network's spend and procurement leverage, in aggregate](/help/hq-vendors-overvi…

Who counts as an exterior operator: the runs_exterior_division gate

Every figure on the Exterior & Roofing page, and every reference to "locations running an exterior division" anywhere in HQ, depends on one underlying question about each franchisee: does this loca…

Why Exterior is empty and what fills it in

Exterior & Roofing is the network's read on the storm-driven, retail-plus-insurance side of the business: which memberships run an exterior division, how their book splits between insurance and ret…

Why Industry News is network-scope and privacy-safe

**Industry News carries none of your memberships' business data, so there is nothing on this page to protect with the usual privacy boundary.** Every other data-bearing page in HQ (Vendors, Fleet,…

Why some carriers are aggregate-only: the privacy boundary

Verinode HQ is the network intelligence layer that sits above the franchisees, locations, or members already running their own book of business in Verinode IQ. Accounts > Carriers is where HQ leade…

Workforce privacy: aggregates only, encrypted franchisee names

Workforce is the one HQ page where the underlying subject, people, makes the privacy question sharper than almost anywhere else on the platform. It is reasonable to wonder whether a page that repor…

Working the verification queue: approving members

The **Verification Queue** is where your association reviews and confirms membership claims. Operators using Verinode IQ can self-declare that they belong to your association from their own setting…