"Dues & Renewal: what this section shows"

What this section is

Dues & Renewal is where an association HQ checks the financial health of its membership roster at a glance: how many memberships are current on dues, which ones are renewing soon, and which ones have lapsed. It is a rollup, not a billing tool. Verinode does not collect payments, send invoices, or process renewals here. It surfaces the roster and dues status your association already maintains so leadership can see the picture in one place and decide what to do about it.

Verinode HQ never shows you a single membership's private day-to-day business data. This section reports membership-level dues status (current, in a grace period, lapsed, or pending) and roster fields like company name and location, because that is what an association's own membership roster contains. It never surfaces a member's underlying financials, jobs, or operational detail.

Where to find it

On the web: hq.verinode.ai/dues, reached from the HQ sidebar entry labeled Dues & Renewal.

On mobile: the HQ mobile section list includes a Dues & Renewal entry alongside the roster.

Dues & Renewal is an association-only surface. It only appears for HQ accounts configured as an association network. Franchise networks, buying groups, and other network types will not see this entry in their sidebar because dues tracking is not part of their program model. If you navigate directly to the URL without association access, you'll get a not-found response rather than the page.

What every element shows

The hero: dues-current health

At the top of the page is a single large percentage, the eyebrow reads "Dues current." This is the share of your membership roster currently paid up on dues.

• The percentage is calculated as current members divided by total members on the roster, rounded to the nearest whole number.
• Underneath the percentage is a pill showing the raw counts, for example "42 of 50 paid."
• Below that, a summary line breaks down the full roster by status, for example: "42 current · 3 in grace period · 4 lapsed · 1 pending." The pending count only appears in this line when at least one membership has no dues status recorded yet.
• The pill's color tone shifts with the percentage: 90% or higher current reads as a healthy "expand" tone, 75-89% reads as a cautionary "maintain" tone, and anything below 75% reads as an "analyse" (attention-needed) tone.

Three secondary figures sit beside the hero:

1. Lapsed, the count of memberships past due. The caption reads "Members past due" when the count is above zero, or "All members in good standing" when it's zero.
2. Renewals due 90d, the count of memberships renewing within the next 90 days. If any of those renewals fall within 30 days, the caption calls that out specifically (for example, "6 within 30 days"); otherwise it just reads "Next 90 days."
3. Members, the total roster count, captioned "On the association roster."

Empty state: if no roster has been imported yet, the hero shows no percentage and the summary line reads: "Membership status will appear as roster and dues data flows in."

Renewals Due row

This row lists individual memberships whose renewal date falls within the next 90 days, ordered soonest-first. Each tile shows:

• Status label, Current, Lapsed, Grace Period, or Pending (Pending means no dues status has been recorded for that membership yet).
• Company name, the membership's name on the roster.
• Renewal timing, a plain-language caption: "Renews today," "Renews tomorrow," "Renews in [N] days" for anything under 30 days out, or "Renews in [N] months" beyond that. If no renewal date is on file, it reads "No renewal date on file."
• Meta line, the specific renewal date when one exists (for example, "Renews 2026-08-15"), otherwise the membership's city and state if on file.

Tiles for renewals due within 30 days are visually emphasized with a warmer accent color so the most time-sensitive renewals stand out from the ones further out. The row shows up to 12 memberships.

Empty state: "Renewals due in the next 90 days will appear here as renewal dates flow in from the roster."

Recently Lapsed row

This row lists memberships currently in a lapsed dues state, sorted with the most overdue first when a renewal date is on file. Each tile shows:

• Status label, always "Lapsed" for memberships in this row.
• Company name.
• How overdue, "Past due [N] days" when a days-past-due figure can be calculated, otherwise the generic "Dues lapsed."
• Meta line, city and state if on file, otherwise the last known renewal date.

The row shows up to 12 memberships.

Empty state: "No lapsed members. Lapsed dues will appear here as the roster updates."

How to use it

Dues & Renewal is built for a quick weekly or monthly check, not a live billing dashboard:

• Watch the hero percentage as your top-line health metric. A dip below 75% is a signal to look at why memberships are lapsing.
• Use Renewals Due as your outreach queue. Memberships renewing within 30 days are flagged so your team knows who to reach out to first, before they slip into a grace period or lapse.
• Use Recently Lapsed to see who has already fallen out of good standing and prioritize win-back or grace-period follow-up.
• Because Verinode never shows you why a specific membership lapsed or the membership's own business data, this section tells you who and when, not why. That conversation still happens through your own outreach.

Related help

• /help/hq-member-directory-overview
• /help/hq-capability-model
• /help/hq-nav-overview