HQ Workforce: network staffing intelligence overview

What the Workforce section is

Workforce is HQ's read on staffing across the whole network: how many people are on the job, where headcount is running short of target, where safety incidents are piling up, where a bench is thin enough that one vacation would create a gap, and where a team review has gone overdue. It is built entirely from a nightly rollup each franchisee's own Verinode IQ account already produces for itself, the network data, plus a companion rollup for work-style (DISC) profiles. HQ never reaches into a franchisee's own team roster to build this page; it reads the counts that roster already summarized.

This is not a job-management tool, an org chart, or an HR system. There is no employee list here, no names beyond the franchisee's own name, no compensation, no contact information, and no individual performance record. What Workforce shows is aggregate staffing posture, rolled up per franchisee and summed across the network, so a franchisor, multi-location enterprise, or association leadership team can see where the network's people risk is concentrated without ever opening a single franchisee's private books to find it.

Why "Workforce," not "Team"

Every other place in Verinode that talks about a business's people calls it Team, because on IQ that's exactly what it is: a franchisee's own crew, on their own account. On HQ, the same word carries a legal risk it doesn't carry on IQ. A franchisor's platform that displays "your team" language about franchisee employees can read, in a joint-employer dispute, as evidence the franchisor is exercising control over those employees' terms of work. Workforce sidesteps that: it names the object correctly (staffing posture across a network of independent businesses) without implying the franchisees' people report to HQ.

This is a deliberate, load-bearing label choice, not a stylistic preference, and it is the reason the sidebar entry, the page title, and this article all say Workforce even though the underlying rows are about people. If you're looking for the word "Team" in HQ, you won't find it: it was replaced network-wide for this reason.

The privacy boundary: aggregates only, always

Everything on this page is a count, an average, or a date, never a record. The the network data table that feeds it stores exactly that: headcount totals, role-mix totals, tenure averages, onboarding and offboarding counts, last-hire and last-review dates, and incident counts, one row per franchisee per network. It does not store, and this page cannot show, an individual staff member's name, role, pay, contact information, or performance history. Those details stay on the franchisee's own private team records, on their own IQ account, where they belong.

The same boundary holds for the Work Style row further down the page: HQ sees how many people have been profiled and what the aggregate DISC mix looks like, never an individual's result. Franchisees own their data. HQ sees the roll-up and the compliance posture it implies, never the underlying record.

Where to find it

Open Workforce from the HQ sidebar. It sits in the always-open Network group, alongside Network (the health composite) and Leaderboard (internal office-vs-office ranking), at hq.verinode.ai/franchise/team (also reachable at the shorter /team alias). The page opens on a hero panel followed by six horizontal tile rows: Understaffed, Safety Risk, Bench Depth, Team Reviews, Work Style, and Team by Franchisee.

The hero: network headcount

At the top of the page, an eyebrow reads "Network headcount" above a single large number: total active members across every franchisee in the network. Beside it, a pill reads how many franchisees have any team data on file, for example "12 franchisees," or "No team data yet" if none do. The pill's color tracks the network's combined incident load (open incidents plus OSHA-recordable events in the last 36 months): it reads calm when the network has none, and escalates through a caution shade to an elevated one as that combined count grows.

Below the headline, a line of text spells out the mix in words: total headcount, how many are full-time, how many are contractors, and the role split across technicians, leadership, and admin, for example "48 total · 40 FTE · 8 contractor · 30 techs · 10 leadership · 8 admin." Before any franchisee has registered team data, this line instead reads: "Team data will appear as franchisees register their team members."

Three secondary figures sit beside the headline:

• Avg tenure, the network's headcount-weighted average tenure in years. Reads "Weighted years" underneath once tenure data exists, or "Awaiting hire dates" if it doesn't yet.
• Open incidents, the network's total open incident count, with a note underneath about whether the network sits at or under its combined headcount target, or how far under it runs.
• OSHA 36mo, the total count of OSHA-recordable incidents across the network over the trailing 36 months, labeled "OSHA-recordable incidents (rolling)" underneath.

Understaffed

What populates it. A franchisee shows up here when it has a role-slot headcount target on file and its active headcount sits below that target, a real gap between what the franchisee says it needs and who is actually on staff. Franchisees are sorted with the largest gap first, up to six shown at once.

What each tile shows. The label reads how far under target the franchisee is running, for example "-3 below." The headline is the franchisee's name. Underneath, the sub-line reads active headcount against target, for example "9 of 12 target headcount," and, when the franchisee has people mid-onboarding, a note like "2 onboarding." A small gauge fills to show how close the franchisee sits to full target headcount: full and green near target, amber in the middle, red the furthest behind. The gauge's fill color also runs redder the larger the raw gap, so the worst-off franchisees stand out even at a glance across the row.

What it means to click one. Opens that franchisee's record on the Franchisees page (covered in The Location Directory and member lifecycle), so you can see the rest of its profile before deciding whether it's a coaching call, a recruiting push, or a role-slot target that needs revisiting.

Empty state. "All franchisees with role-slot targets are at or above headcount."

Safety Risk

What populates it. A franchisee shows up here when it has at least one open incident, at least one OSHA-recordable event in the trailing 36 months, or both. Sorted by combined severity (open incidents plus OSHA-recordable count), worst first, up to six shown.

What each tile shows. The label leads with whichever count is present, open incidents if any are open, otherwise the OSHA count. The sub-line lists what's driving the tile: how many incidents are open, how many OSHA-recordable events sit in the 36-month window, and, when both this franchisee and the network have enough FTE data to compute a rate, the franchisee's OSHA-recordable rate per 100 FTE alongside the network's median rate for the same window. This is the standard OSHA incidence-rate format, the same one an insurer or a board would ask for, so it reads the same whether you're comparing it internally or quoting it externally.

The marker chart. Where a rate is available, a small marker chart plots the franchisee's rate against a tick mark for the network median on a shared scale. A dot sitting above the median tick reads as worse than the network typical, colored to flag it; a dot at or below the median reads as in line with, or better than, the network.

What it means to click one. Opens that franchisee's record on the Franchisees page, same destination as every other tile on this page.

Empty state. "No open incidents or OSHA-recordable events in the last 36 months across the network."

Bench Depth

What it is. Bench Depth is a proxy for single-point staffing failure, franchisees who are one vacation, one resignation, or one bad week away from a real coverage gap. It doesn't read anything as fine-grained as cross-training or scheduled time off (that detail doesn't cross the privacy boundary); it looks at the coarse role counts HQ already has and flags the structural thin spots those counts imply:

• Solo leadership, a franchisee running with one leadership person or none. If that person is out, there is no leadership coverage.
• No admin, a franchisee of meaningful size (three or more team members) with zero admin staff on record.
• Thin technician bench, a franchisee of meaningful size (four or more team members) running with only one or two technicians, not enough to absorb one tech taking a week off without a coverage gap.

Franchisees are sorted smallest team first, since single-point risk concentrates hardest in the smallest operations, up to six shown.

What each tile shows. The label names the specific risk (Solo leadership, No admin, or Thin technician bench). The sub-line spells out the franchisee's actual role mix: leadership count, admin count, technician count, and total team size. A segmented bar breaks the same three role counts into a single visual, with the segment matching this franchisee's flagged risk called out. Every tile in this row carries the same meta line, "1 vacation from a gap," a reminder of what the row is actually measuring: not a current gap, a one-step-away one.

What it means to click one. Opens that franchisee's record on the Franchisees page.

Empty state. "Every active franchisee has at least 2 leadership, 1 admin, and 3 technicians on the team. No single-point staffing risk."

Team Reviews

What populates it. A franchisee shows up here when it has an active team (at least one active member) and its last logged team review is either more than a year old or has never been logged at all. Sorted oldest review first, so a franchisee that has never logged one sits ahead of a franchisee whose last review was thirteen months ago.

What each tile shows. The label reads "Review due." The sub-line reads "Last review" followed by a relative date, "never" if none is on file, "today" or "yesterday" for the most recent cases, a day count for anything under a month, a month count under a year, and a year count beyond that. The meta line reads the franchisee's active headcount, for example "9 active members," so a review gap on a nine-person team reads differently than the same gap on a two-person one.

What it means to click one. Opens that franchisee's record on the Franchisees page.

Empty state. "All franchisees have logged a team review in the last 12 months."

Work Style

Work Style is a single wide card, not a row of small tiles, sitting between Team Reviews and Team by Franchisee. It rolls up DISC work-style profiling across the whole network: how many people have been profiled, and what the aggregate mix of styles looks like.

What you see. A header reads "Network work style," with a line underneath naming how many people are profiled and across how many locations, for example "34 profiled across 9 locations · primary style mix." Below that, four bars, one per DISC dimension, D (Dominance), I (Influence), S (Steadiness), and C (Conscientiousness), each showing the count of people whose primary style falls in that dimension and what share of the profiled population that represents. A By location list underneath shows each franchisee's name, a fraction of how many of its team members are profiled out of its team size, and a small colored tag naming that franchisee's single most common primary style.

The privacy line, stated plainly. This card only ever shows counts and percentages. It does not show, and cannot show, any individual's actual DISC result. That's true at the network level and at the by-location level: a location's tag names its most common style among the people profiled there, not any one person's.

Empty state. "No work-style profiles across the network yet. As franchisees run the DISC profile with their teams, the aggregate mix appears here. HQ sees the distribution only, never an individual's results."

Team by Franchisee

The bottom row lists every franchisee with at least one team member on record, largest team first, up to twelve shown. Each tile's label reads the franchisee's active headcount, for example "11 active." The sub-line reads average tenure in years, or "Tenure pending" where tenure data hasn't come through yet. The meta line reads the date of the franchisee's most recent hire when one is on file.

This is the row to scan when you want the plain roster view, every franchisee with people, ranked by size, before drilling into any of the risk rows above it.

What it means to click one. Opens that franchisee's record on the Franchisees page, same as every other tile on the page.

Empty state. "Team data will appear as franchisees register their members."

How to use this page

Work top to bottom on a network review. The hero tells you whether the network's combined safety load is trending up. Understaffed and Safety Risk are the two rows that usually warrant a call this week, since they represent an active gap or an active incident, not just a structural risk. Bench Depth is the row to check before approving any leadership's vacation request or planned leave, since it's the one franchisee coverage question that's easy to miss until someone is already out. Team Reviews is a cadence check, not an emergency, but a franchisee that never shows up out of that row is a franchisee whose people management is running on a healthy rhythm. Work Style and Team by Franchisee are context: useful when you're building a coaching plan or trying to understand why one location's culture reads differently from another's, not urgent on their own.

Data sources

Related articles

• Network Health: your HQ command home
• What HQ sees: the network privacy boundary
• The Location Directory and member lifecycle
• The office leaderboard and composite ranking
• HQ Benchmarks
• HQ Standards conformance