Activity by Franchisee row

What the Activity by Franchisee row is

Activity by Franchisee is the roster row on the Forms & Audits page in Verinode HQ. Where the two rows above it flag risk (open audit findings, low response rates), this row is not a risk list at all. It is the full picture of who is actually running form programs across your network: every franchisee with at least one survey, audit, or review on record, most active first, so you can see engagement with the platform's form tools at a glance.

A "form" here is the umbrella term for the three program types a franchisee can run inside their own Verinode IQ account: customer satisfaction or engagement surveys, checklist or brand-standard audits, and vendor or crew review programs. This row's form count is all three combined for that franchisee.

Verinode does not build, send, or grade any of these programs from HQ. It reads what each franchisee's own account has already produced, rolls it up into one row per franchisee, and ranks the roster by volume. Leadership decides what to do with an active franchisee versus a quiet one; Verinode surfaces the pattern.

Where to find it

Forms & Audits does not have its own entry in the HQ sidebar. It sits inside Compliance, the band that groups everything HQ-authored: requirements, standing, and audit history.

1. 1Open the Compliance band in the left sidebar and click the top-level Compliance entry. This opens hq.verinode.ai/brand-compliance.
2. 2Directly under the Brand health hero sits the Standards & Audits row: three double-width tiles, Process Standards, Forms & Audits, and SOPs & Training.
3. 3Click the Forms & Audits tile. It opens the full Forms & Audits page at hq.verinode.ai/forms.
4. 4Scroll (or drag) past the hero and the first two tile rows, Open Audit Findings and Response Rate, to reach Activity by Franchisee, the third and last row on the page.

You can also land on /forms directly from a bookmark or a cross-linked URL; it renders as a full page (hero plus three tile rows) whether or not you arrived through the Compliance tile.

The hero above this row

The page opens on a hero panel reading Network forms as its eyebrow, with your network's total form count as the headline: surveys, audits, and reviews combined across every franchisee. Beside it, a pill reads "N franchisees active" once at least one franchisee has logged form activity, or "No activity yet" when none have. Under the headline, a summary line breaks the total down, "N surveys · N audits · N reviews · N closed in last 30d," or, if the network has no forms at all yet, the empty-state line "Form data will appear as franchisees run surveys, audits, and review programs." Three secondary figures, response rate, average audit score, and open findings, sit beside the headline. All of this is network-wide context; the Activity by Franchisee row underneath is where the same activity breaks out one franchisee at a time.

Reading a tile

Each franchisee with form activity appears as a single tile carrying five pieces of information:

• Label, top-left: the franchisee's total form count, for example "1 form" or "14 forms." This is surveys, audits, and reviews added together for that franchisee, the same three-way split shown in the hero at the network level.
• Headline: the franchisee's name.
• Sub-line: "Last activity [when]," a relative timestamp built from the most recent form activity on that franchisee's record. It reads "today," "yesterday," a day count under a week ("3d ago"), a week count under a month ("2w ago"), a month count under a year ("5mo ago"), or a year count beyond that ("1y ago").
• Meta line: one of two readings, never both. If that franchisee currently has any open form program, it reads "N open." If nothing is currently open, it falls back to "N closed 30d," the count of programs closed in the last 30 days. The row always leads with open activity when there is any, since a program in flight is more relevant than a historical count.
• Preview bar: a small horizontal segmented bar, shown whenever there is any closed-in-the-last-30-days or currently-open activity to plot. It splits into two segments, closed activity (rendered in the platform's Deere Green, the "good" tone) and open activity (rendered in Hard Hat Yellow, the "watch" tone), sized proportionally to each count. A franchisee who is all caught up shows a mostly or entirely green bar; a franchisee with several programs still open shows more yellow. The bar is omitted entirely when both counts are zero, which only happens for a franchisee whose form activity is old enough to have aged out of the 30-day window and who has nothing open right now.

Every tile in this row carries the same copper accent, the platform's neutral color for a roster rather than a risk signal. Unlike Open Audit Findings (yellow or Ember Red) or Response Rate (yellow with an Ember-red fill), nothing about a tile's color in Activity by Franchisee tells you something is wrong. A franchisee running fourteen forms and a franchisee running one both get the same copper tile; the count and the "last activity" line are what differentiate them, not the color.

Sort order and the twelve-tile cap

Franchisees are ranked by total form count, most active first. Up to twelve tiles show at once. Any franchisee with zero forms on record, no survey, no audit, no review, ever logged, is left out of this row entirely; they do not appear as a zero-count tile, they simply are not part of the roster. A franchisee dropping out of the visible twelve because more active franchisees now outrank them still counts in the hero's network totals; only the tile itself disappears from view.

Clicking a tile

Clicking any tile in Activity by Franchisee routes you to that franchisee's detail card at /franchise/franchisees?member=<id>, the same Location Directory drill-in every franchisee-level tile on Compliance and Forms & Audits uses. Open the card's Forms & audits section to see the fuller picture behind the tile:

• Total forms: the franchisee's all-time form count, the same number as the tile's label.
• Surveys / audits / reviews: that total broken into its three program types.
• Open: how many of the franchisee's forms are still open, with a hint showing how many closed in the last 30 days when any have.
• Response rate: the franchisee's own invite-response percentage, with the raw responded-of-invited count as a hint.
• Avg audit score: the franchisee's audit score, weighted by their own completed-audit count.
• Open audit findings: the count feeding the Open Audit Findings row on the same Forms & Audits page.
• Last activity: the same relative timestamp shown on the tile.

The card shows the same aggregate counts as the tile, at franchisee-card depth rather than tile depth. It does not open a survey, an audit, or a review itself, and there is no click path from here into a franchisee's actual form content.

The privacy boundary

Activity by Franchisee holds the same line as every other row on Forms & Audits and across HQ generally:

• The row reads a nightly per-franchisee rollup of form and audit counts, computed by Verinode HQ's aggregate-refresh process from each franchisee's own Verinode IQ account. It never reads the actual survey questions, responses, audit narratives, or review write-ups behind those counts.
• Franchise and association networks (the default posture for networks of independent operators): every franchisee name on this row, and on the detail card it opens into, renders as an anonymized label rather than the real business name.
• Single-owner, multi-location networks (one operating company running multiple locations under one tax ID): real location names show throughout, because it is genuinely one business looking at its own locations.

Either way, the underlying form counts and timestamps are identical. The identity gate only ever changes whether a name is shown in the clear, never what data HQ can see.

Empty state

Before any franchisee in the network has logged a single form, the row reads:

"Activity will appear as franchisees launch their first survey or audit."

This is the network's day-one state, not a broken row. It pairs with the hero's own empty-state line above it ("Form data will appear as franchisees run surveys, audits, and review programs.") and clears the first time any franchisee logs a survey, audit, or review.

How to use it

1. 1Use this row as the adoption check for form tools, not a risk scan. A short roster (or an empty one) on an otherwise active network means franchisees are not using surveys, audits, or reviews yet, a different conversation from a compliance gap.
2. 2Read "Last activity" alongside the form count. A franchisee with a high form count but a stale "Last activity" was engaged once and has since gone quiet; that pattern is easy to miss if you only glance at the count.
3. 3Watch the segmented bar for a franchisee running mostly yellow (open) rather than green (closed). A franchisee who keeps opening programs without closing them out is worth a different conversation than one who is simply active.
4. 4Pair this row with Open Audit Findings and Response Rate above it. Those two rows tell you where something needs attention; this row tells you who is actually using the tools at all, including the franchisees who never show up in either risk row because they have not run enough activity to be measured.
5. 5Click through to a franchisee's detail card for the full Forms & audits breakdown before reaching out.

Related help

• Forms & Audits: network overview: the full hero, all three rows, and how the page's numbers are built.
• Open Audit Findings row: the take-action row directly above this one on the same page.
• Response Rate row: the engagement risk row between Open Audit Findings and Activity by Franchisee.
• Standards & Audits entry: the Compliance tile that opens the Forms & Audits page.
• Compliance: network overview: the surface this tile lives inside, alongside Certifications and Safety.
• Location Directory: where every franchisee-level tile across Compliance and Forms & Audits routes.
• Network Health: the broader engagement signal to check when a franchisee is missing from this roster.

Data sources