Forms & Audits: network overview

What Forms & Audits shows

Every franchisee in your network runs their own surveys, checklist audits, and review programs inside their own Verinode IQ account: customer satisfaction surveys, brand-standard audits, vendor or crew reviews, whatever they have built or been given. Forms & Audits is where that activity rolls up to you as HQ, one franchisee at a time, without ever showing you the form itself.

Think of it as a compliance and engagement pulse, not a forms builder. You are not creating surveys here, and you cannot open a franchisee's individual responses. What you get is the shape of the activity: how many forms exist, how many people are answering them, how audits are scoring, and where findings are sitting open. That is enough to know who needs a call and who is running clean, without HQ ever holding a franchisee's private business data.

Where to find it

Forms & Audits does not have its own row in the HQ sidebar. It lives inside Compliance, the band that groups everything HQ-authored: requirements, standing, and audit history.

1. Open the Compliance band in the left sidebar.
2. Click Compliance (the section that used to be called Standards). This opens the compliance surface, which stacks Certifications, Safety, and the requirements/standing view.
3. Find the Forms & Audits tile in that surface's tile row. It shows the network's average audit score (or total form count if no audits have completed yet) as its headline, with open programs and unresolved findings underneath.
4. Click the tile. It opens hq.verinode.ai/forms directly.

You can also land on /forms from a direct link or bookmark; it renders on its own as a full page (hero plus three tile rows), it just is not a top-level sidebar entry.

See Compliance: network overview for the surface this tile sits inside, and Standards & Audits entry tile for how Forms & Audits, Process Standards, and SOPs sit side by side on that tile row.

The hero

At the top of the page, a hero panel reads Network forms as its eyebrow, with a large count below it: your network's total form count, combining surveys, checklist audits, and reviews across every franchisee.

Beside the count is a pill. It reads "N franchisees active" when at least one franchisee has logged form activity, or "No activity yet" when none have. The pill's color tracks how many audit findings are open network-wide: green when there are none, a neutral shade for a small number, amber for a moderate count, and red once open findings climb into double digits.

Under the headline, a summary line breaks the total down: "N surveys · N audits · N reviews · N closed in last 30d." If no forms exist anywhere in the network yet, this line is replaced with the empty-state copy: "Form data will appear as franchisees run surveys, audits, and review programs."

Three secondary figures sit alongside the headline:

• Response rate. The network-wide percentage of survey invites that got a response, weighted across every franchisee's invites and responses (not an average of each franchisee's own rate, so a franchisee running one large survey counts proportionally more than one running a handful of invites). Reads "Across all active programs" underneath. Colored green at 70% or higher, neutral in the 40 to 69% range, amber below 40%. If no invites have gone out anywhere yet, it shows 0 with the note "Awaiting responses."
• Avg audit score. The network's audit score, weighted by how many audits each franchisee has completed, so a franchisee with ten audits at 80 outweighs a franchisee with one audit at 100. Reads "Weighted across franchisees." Green at 80 or above, neutral from 60 to 79, red below 60. If nobody in the network has completed a scored audit yet, it reads "No completed audits" instead.
• Open findings. The count of audit findings across the entire network that have not been marked remediated. Reads "Across all audits." Its color follows the same scale as the hero pill: green at zero, escalating through neutral, amber, and red as the count grows.

None of these three figures are per-franchisee. They are network totals and network averages. The per-franchisee breakdown is what the three tile rows below the hero are for.

Open Audit Findings row

This row lists every franchisee currently carrying at least one open audit finding, the ones with the most open findings first.

What a finding is. An audit finding is an item a franchisee's own audit flagged as failing or non-conforming, but has not yet logged a remediation date for. It only shows up here as "open" because no closing date has been recorded on the franchisee's side; HQ never sees what the finding actually says, only that it exists and is unresolved.

Each tile shows:

• A label of "Open" or "Multiple", the latter appearing once a franchisee has five or more open findings.
• The franchisee's name as the headline.
• A subline reading "N open finding(s)."
• A meta line reading "Avg score N" when that franchisee has a completed audit score on record, blank otherwise.

Tiles for franchisees with five or more open findings are accented in the platform's Analyse (attention-needed) color; franchisees with fewer are accented in the Maintain color. Clicking any tile takes you to that franchisee's record inside Franchisee Directory (/franchise/franchisees), where you can see their overall standing and reach out. It does not open the finding itself.

Up to six franchisees show in this row at once.

Empty state. When no franchisee anywhere in the network has an open finding, the row reads: "No open audit findings across the network. Findings surface here when a franchisee logs an audit that flagged an item without a remediation date."

Response Rate row

This row surfaces franchisees whose active survey programs are struggling to get answered: a low response rate can mean a survey program that has quietly stalled, a distribution list that has gone stale, or customers who have stopped engaging with that location.

A franchisee appears in this row only when their response rate is genuinely low against a meaningful sample, so a franchisee who has only sent one or two invites will not show up here just because the math looks thin. This keeps the row focused on programs with a real signal, not noise from a survey that just launched.

Each tile shows:

• A label reading the exact response rate, e.g. "38% rate."
• The franchisee's name as the headline.
• A subline reading "N of M responded", the raw count behind the percentage.
• A meta line reading "N open program(s)."
• A small marker chart showing that franchisee's response rate against a 50% reference line, so you can see visually how far under the line they sit.

All tiles in this row are accented in the Maintain color, since a low response rate is a nudge to check in, not a network emergency. Clicking a tile opens that franchisee's record in Franchisee Directory. Up to six franchisees show at once.

Empty state. When every active program network-wide is clearing the response-rate bar, the row reads: "All active form programs are achieving at least 50% response rate."

Activity by Franchisee row

This is the full roster: every franchisee with at least one form on record, most active first by total form count.

Each tile shows:

• A label reading the franchisee's total form count, e.g. "1 form" or "14 forms" (surveys, audits, and reviews combined).
• The franchisee's name as the headline.
• A subline reading "Last activity [when]", a relative timestamp: "today," "yesterday," a day count under a week, a week count under a month, a month count under a year, or a year count beyond that.
• A meta line reading either "N open" (when that franchisee has open form programs) or "N closed 30d" (closed activity in the last 30 days, shown when there is nothing currently open).
• A small segmented bar showing the split between recently closed activity and currently open activity, when either is present.

All tiles are accented in copper, the network's neutral activity color, since this row is a roster, not a risk list. Clicking a tile opens that franchisee's record in Franchisee Directory. Up to twelve franchisees show at once, and any franchisee with zero forms on record is left out of this row entirely (they will still count toward the network total if they have any activity in other rollups, but a truly inactive franchisee simply does not appear here).

Empty state. Before any franchisee in the network has logged a single form, the row reads: "Activity will appear as franchisees launch their first survey or audit."

How the numbers are built

Every figure on this page comes from a nightly rollup, not a live query into any franchisee's account. A scheduled job reads each franchisee's surveys, survey invites and responses, checklist audits, and audit findings, and writes one summary row per franchisee into a shared network table. This page reads only that summary table. It never queries a franchisee's underlying survey or audit data directly, and there is no click path from this page into a franchisee's raw records.

Two consequences follow from that design:

• What you see can lag same-day activity. A survey a franchisee closes at 4pm today will show up in tomorrow's numbers, not this minute.
• Franchisee names are decrypted for display, not stored in the clear. The rollup stores each franchisee's name encrypted and only decrypts it when HQ views this page, using your network's own key. If a name ever fails to decrypt, the page falls back to showing whatever plaintext name is on file rather than breaking the row.

"Audits" on this page combines two sources on the franchisee's side: dedicated checklist audits, and any survey the franchisee has configured in audit mode. Both roll into the same audits count and the same audit score average, since from HQ's seat they represent the same thing: a franchisee scoring their own operation against a standard.

Using this page well

1. 1Start at the hero. A red or amber open-findings pill, or a response rate under 40%, tells you the network as a whole needs attention before you drill into any one franchisee.
2. 2Check Open Audit Findings first. Franchisees with "Multiple" findings sitting open are the closest thing this page has to a compliance risk list.
3. 3Check Response Rate next. A franchisee whose survey program has gone quiet is often a franchisee whose customer relationships need a check-in, not just their form settings.
4. 4Scan Activity by Franchisee for anyone missing from the roster entirely, or anyone whose "Last activity" has gone stale. A franchisee with no forms and no recent activity is not a red tile here, they simply will not appear, so absence is itself a signal worth cross-checking against Network Health.
5. 5Click through to Franchisee Directory to see the full standing of any franchisee that stood out, and have the conversation directly. Verinode surfaces the pattern; you and the franchisee decide what to do about it.

Related reading

• Compliance: network overview: the surface this Forms & Audits tile lives inside, alongside Certifications and Safety.
• Standards & Audits entry tile: how Forms & Audits sits next to Process Standards and SOPs on the Compliance tile row.
• Network Health: the broader engagement and health signal that this page's activity roster feeds into.
• HQ Benchmarks: where audit-score and other performance figures appear alongside peer comparisons, always at the aggregate level.

Data sources