Opening a franchisee from a forms tile

What clicking a forms tile does

The Forms & Audits page reads network-wide survey, audit, and review activity, but every tile on it that names a franchisee is a door into that franchisee's own record, not a page of its own. Click any franchisee-named tile in Open Audit Findings, Response Rate, or Activity by Franchisee and Verinode takes you straight to /franchise/franchisees?member=<id>, the Franchisees directory, already opened to that franchisee's full profile with the Forms & Audits section in view.

This is deliberate, not a shortcut Verinode couldn't be bothered to build out. A franchisee's forms and audit history is one fact among many about that franchisee, alongside its financials, its team, its fleet, its certifications. Verinode keeps one profile per franchisee rather than a separate mini-profile per section, so every drill-in across HQ, whichever page you started from, lands you on the same object with the same header and the same peer context. The rest of this article covers what that Forms & Audits page shows before you click anything, exactly what happens when you do, and what you'll find once you land.

Where the Forms & Audits page lives

Forms & Audits is not a standalone sidebar entry. It is one of two entry tiles in the Standards & Audits row on the Compliance page (sidebar: Compliance band, "Compliance" section, hq.verinode.ai/brand-compliance). The tile reads Forms & Audits, shows the network's average audit score (or total form count if no audits have scored yet) as its headline, and "N open · M unresolved findings" underneath. Clicking it, or its "Open detail →" link, opens the page this article covers at hq.verinode.ai/forms.

What the Forms & Audits page shows

Hero

At the top, a headline count of every form on file across the network (surveys, audits, and reviews together), tagged "Network forms." Beside it, a pill reads "N franchisees active" once at least one franchisee has logged form activity, or "No activity yet" when none has. Under the headline, a summary line breaks the total down: "N survey(s) · N audit(s) · N review(s) · N closed in last 30d." When no forms exist anywhere in the network yet, that line is replaced with:

Form data will appear as franchisees run surveys, audits, and review programs.

Three secondary metrics sit beside the hero:

• Response rate, the network's response rate across every active program, weighted by responses (not a simple average of franchisee rates). Reads "Awaiting responses" underneath when no invites have gone out yet, otherwise "Across all active programs."
• Avg audit score, the network's average audit score, weighted by each franchisee's audit count so one franchisee with a single high score can't outweigh one with ten completed audits. Reads "No completed audits" underneath until at least one audit has scored.
• Open findings, the total count of open audit findings across every franchisee in the network, tagged "Across all audits."

The hero pill and the Open findings metric both carry the same tone: green once open findings reach zero, a neutral gray at a handful, yellow past that, and red once open findings climb into double digits. This tone scale is a display convenience for scanning the page at a glance, not a compliance score, and it is never expressed as a specific number in the UI itself.

Open Audit Findings

Lists franchisees with at least one open audit finding, a finding logged in an audit but never given a remediation date. Each tile shows:

• A label of "Open" or "Multiple" once a franchisee's open-finding count reaches five or more, with the tile's accent color shifting from yellow to red at that same threshold.
• The franchisee's name as the headline.
• "N open finding(s)" underneath.
• The franchisee's average audit score, if it has one ("Avg score 82").

When no franchisee anywhere in the network has an open finding, the row reads:

No open audit findings across the network. Findings surface here when a franchisee logs an audit that flagged an item without a remediation date.

Response Rate

Lists franchisees whose active form programs are drawing fewer than half their invited responses (and who have received at least a handful of invites, so a brand-new program with one or two invites out doesn't get flagged prematurely). Each tile shows:

• The franchisee's current response rate as the label ("38% rate").
• The franchisee's name as the headline.
• "N of M responded" underneath.
• The franchisee's count of open programs as the meta line.
• A small marker chart with a line at the 50% mark, so you can see at a glance how far under the mark the franchisee is sitting.

When every active program across the network is clearing at least a 50% response rate, the row reads:

All active form programs are achieving at least 50% response rate.

Activity by Franchisee

Lists every franchisee that has logged at least one form, sorted by form count, showing:

• Total form count as the label ("6 forms").
• The franchisee's name as the headline.
• "Last activity" with a relative date underneath (today, yesterday, "Nd ago," "Nw ago," "Nmo ago," or "Ny ago" the further back it gets).
• Either the franchisee's count of currently open programs, or, when nothing is open, its count of forms closed in the last 30 days.
• A small two-color bar showing the split between forms closed in the last 30 days and forms still open.

When no franchisee has any form activity yet, the row reads:

Activity will appear as franchisees launch their first survey or audit.

What happens when you click a franchisee tile

Every tile in Open Audit Findings, Response Rate, and Activity by Franchisee is clickable (the hero panel itself is not, it has no single franchisee to route to). Clicking any of them navigates the browser to:

/franchise/franchisees?member=<operator_id>

That URL is the Franchisees directory's own address, carrying the clicked franchisee's id as the member parameter. Once that page loads, it reads the member parameter and opens the Franchisees card slider already on its Active tab, with that franchisee's detail card already flipped open, so you land directly on the profile rather than on the directory list. Everything after that click is the Franchisees directory's own detail view, not a Forms-specific one, which is the reason the next section exists.

What the franchisee's Forms & Audits detail section shows

Once the franchisee's profile is open, scroll to the Forms & audits section (one of several sections stacked in the profile: Overview, Financials, Operations, Compliance, Certifications, Reputation, Team, Facilities, Fleet, Forms & audits, Programs, Interventions, each shown only when that franchisee has data behind it). It shows:

• Total forms, every survey, audit, and review on file for this franchisee.
• Surveys / audits / reviews, the same total split three ways, read left to right in that order.
• Open, the franchisee's count of currently open form programs, with a hint underneath showing how many closed in the last 30 days, when any did.
• Response rate, this franchisee's own response rate as a percentage, with a hint showing the raw fraction ("14/22").
• Avg audit score, this franchisee's average audit score to two decimal places, or a dash if it has no completed audits.
• Open audit findings, this franchisee's own count of unresolved findings, the same number the Open Audit Findings row on the network page was keying off when you clicked in.
• Last activity, the calendar date of this franchisee's most recent form activity.

If the franchisee has no forms rollup at all yet, the section shows a single line instead:

data will appear as the operator's surveys and audits flow in

Above Forms & audits, the profile's header strip already carries this franchisee's status (Seeded, Invited, or Active), its cert health, its program count, and whether it has an open intervention. If your network's entity model anonymizes franchisee identity (independent-operator networks, rather than a single legal-entity network), the name and location shown here are anonymized the same way they are anywhere else in HQ, the underlying rollup numbers are never withheld, only the label attached to them.

Why forms has no separate detail card

Every other rollup on this profile, financials, team, fleet, facilities, certifications, reputation, follows the identical pattern: a network-wide page (Margin & Cash, Workforce, Assets, Certifications, Reputation) that shows per-franchisee rows, and every one of those rows routes into the exact same Franchisees directory profile you land on from Forms. Forms & Audits isn't missing a feature other sections got, it is following the same rule those sections already follow.

Building a Forms-only detail overlay would mean maintaining a second copy of the franchisee identity header (name, location, status, cert health) and a second privacy-anonymization path, just to show one section that the shared profile already renders. It would also mean a franchisee's Forms numbers and its Financials numbers would live behind two different clicks instead of one scroll, working against the reason HQ keeps one profile per franchisee in the first place: so a franchisor reviewing one location's whole picture doesn't have to reconstruct it from five separate detail views.

Related reading

• /help/network-health: the Network page itself, and what the franchisees directory shows before you drill into any one member.
• /help/hq-compliance: the Compliance page Forms & Audits is reached from, and its sibling Process Standards and Safety surfaces.
• /help/hq-overview: how HQ's aggregate-only view of the network fits together.
• /help/hq-standards: Process Standards, the sibling tile beside Forms & Audits on the Compliance page.