All Carriers: the full network roster

What this row is

All Carriers is the complete, uncapped roster of every insurance carrier your network has a rolled-up relationship with, one tile per carrier, sorted by dollars billed over the trailing 36 months, highest first. Every row above it on the Carriers page is a curated cut of the same underlying data: Slowest Payers stops at the six slowest-paying carriers, Broadest Network Footprint stops at the eight carriers serving the most memberships, Heaviest Pushback stops at the six carriers cutting the most supplement dollars. All Carriers has no cut by pattern, no flag logic, just the full list in spend order.

Think of it as the reference directory sitting underneath the headline rows. Use Slowest Payers, Broadest Network Footprint, or Heaviest Pushback when you want the network's sharpest signals at a glance. Come to All Carriers when you're looking up a specific carrier by name, or want to see the network's complete billed-carrier order rather than just the top of any one lens.

This is still a network aggregate, never a per-membership ledger. Each tile is built by summing and averaging what every membership working with that carrier has recorded. Memberships own their own carrier relationships and their own billing history; HQ never sees which membership's job produced which dollar, only the carrier-level totals, counts, and averages the nightly rollup produces. See Reading the carrier network header for how that privacy design runs through the whole page, and the section below for exactly how it touches this row.

Where to find it

Open Accounts from the HQ sidebar, at hq.verinode.ai/carriers. Accounts sits in the Revenue band of the sidebar, alongside Reputation and Sales & Marketing.

1. 1Open Accounts in the left sidebar.
2. 2The Accounts cluster opens on a capsule tab strip with three pills: Carriers, TPAs, Commercial. Carriers is the landing tab, so /carriers is where you land by default.
3. 3Scroll past the hero band, Slowest Payers, Broadest Network Footprint, and Heaviest Pushback. All Carriers is the last row on the page.

Carriers is one of three Accounts tabs, alongside TPAs (third-party administrators who process claims on a carrier's behalf) and Commercial (clients who pay you directly rather than through an insurance claim). Accounts covers the revenue-in side of the network, distinct from Vendors (money going out) and the Assets cluster (equipment and facilities the network owns).

Anatomy of a tile

Every tile in All Carriers carries four pieces of information, read top to bottom:

• Headline figure: billed, trailing 36 months. The carrier's total dollars billed across every membership using it, summed over the trailing 36 months, shown as a rounded dollar figure (for example "$1.2M" or "$340k"). When no billing has been recorded for that carrier yet, this line reads "No billing" instead of a dollar figure.
• Carrier name. The carrier's canonical name, resolved to a single entity in Verinode's catalog even when different memberships have recorded it under slightly different spellings.
• Franchisee count and job count. A line reading "N franchisees · N jobs" (or "1 franchisee" when exactly one), the number of memberships that have a billed relationship with the carrier and the number of jobs run through it, both over the trailing 36 months.
• Days-to-pay and satisfaction. A trailing line combining, where available, the carrier's average days-to-pay across the network ("34d to pay") and the average satisfaction rating memberships have logged for it ("4.1 sat"), separated by a middle dot. Either figure drops from the line when it isn't available yet, and the line is left off the tile entirely when neither is.

Days-to-pay and satisfaction answer different questions, worth reading separately rather than as one blended read:

• Days-to-pay is objective: the average number of days between billing that carrier and being paid, computed across the memberships that bill it. It is the collections-speed read.
• Satisfaction is subjective: memberships' own rating of their experience dealing with that carrier, averaged across every membership that has rated it. A carrier can pay reasonably fast and still rate poorly on satisfaction (a difficult claims process, unresponsive adjusters), or the reverse.

Clicking a tile opens that carrier's detail view in an overlay on top of the Carriers page. Closing the overlay returns you to the same scroll position.

Sort order and the top-18 cap

All Carriers is sorted by dollars billed over the trailing 36 months, highest first, the same order the underlying nightly rollup query uses. Carriers with no billed figure on file sort to the bottom of the list, below every carrier that has one, which is why a carrier tile can legitimately read "No billing": it has a rolled-up relationship (a job count, a franchisee count, or supplement activity) without yet having a billed-dollar figure attached.

The row renders up to 18 tiles. If your network works with more carriers than that, the rest are still counted in the hero band's total-carriers count, total billed, total jobs, and network-weighted days-to-pay figures at the top of the page, they just don't get their own tile in this particular row. Because the list is sorted by billed dollars, the carriers most worth reviewing sit nearest the top, well inside the 18-tile window; a carrier that doesn't make the cut is, by definition, one with a smaller dollar footprint than every carrier that did.

The privacy boundary: single-franchisee carriers are hidden

All Carriers respects the same cohort-privacy floor as every other row on this page. A carrier billed by only one membership does not appear here, in this row or any other, on a network of independently owned franchise locations. Naming that carrier and its figures would tell HQ, by elimination, exactly which membership bills it and how much, even though HQ never sees a per-membership ledger. Verinode withholds the row entirely rather than risk that, no matter how the tile is labeled.

Two things stay true even with carriers held back this way:

• Those carriers' totals still count toward the hero band's network-wide carrier count, billed total, job count, and weighted days-to-pay figure, since a network-wide sum doesn't identify anyone the way a single named row would.
• The hero band's summary line notes how many carriers are being held back, reading "N hidden as single-franchisee" appended to the main sentence, so the gap between the hero's total-carriers count and what you can actually scroll through in this row is never silent.

As more memberships adopt a held-back carrier, it clears the floor on its own and its tile appears in this row (and every other row it qualifies for by pattern) on the next nightly refresh, no action needed from HQ.

This guard only applies to networks of independently owned memberships. Enterprises configured as a single legal entity operating multiple locations (same_entity in Verinode's terms) see every carrier row in full, since there is no separate business owner to protect.

The empty state

When nothing has rolled up into the network carrier table yet, the row shows:

"No carrier relationships rolled up yet. Data appears after the next nightly aggregation."

This is the normal state for a brand-new HQ account, or for one whose memberships haven't yet billed an insurance carrier inside Verinode. The whole Carriers page runs off a table refreshed once per night by the network aggregation job, so what you see always reflects last night's numbers, not a live feed. Once memberships start billing carriers and logging payment and satisfaction data inside their own IQ accounts, this row starts filling in on the following night's refresh, largest billed carrier first.

How this row differs from the rows above it

The Carriers page reads top to bottom as a funnel from "what needs attention" to "the full picture":

1. Hero band, network-wide totals: total carrier count, total billed over 36 months, jobs in the last 30 days, and the network's weighted average days-to-pay.
2. Slowest Payers, carriers ranked by the slowest average days-to-pay, the collections-risk lens, tiles carry an alert accent color.
3. Broadest Network Footprint, carriers ranked by franchisee count, the procurement-leverage lens.
4. Heaviest Pushback, carriers ranked by supplement dollars denied, the claims-friction lens, tiles carry an alert accent color.
5. All Carriers, every carrier the network has a rolled-up relationship with, sorted by dollars billed, the size lens. This article.

A carrier can appear in more than one row. A carrier sitting high in All Carriers because of billed volume, and also showing up in Slowest Payers or Heaviest Pushback, is a stronger case for a network-level conversation than either signal alone. Read All Carriers as the reference layer that lets you look up any carrier and see where it stands on billed dollars, franchisee reach, days-to-pay, and satisfaction in one tile, then cross-reference the flagged rows above it for what needs a call this week.

How to use it

1. 1Use the rows above (Slowest Payers, Broadest Network Footprint, Heaviest Pushback) to find what needs a call this week.
2. 2Come to All Carriers to look up a specific carrier by name, or to see the network's complete billed order rather than just the top of any one lens.
3. 3Read each tile's franchisee count and job count next to its days-to-pay and satisfaction figures: a carrier with a large footprint and a middling days-to-pay or satisfaction figure is worth a second look even if it never trips the Slowest Payers or Heaviest Pushback flags.
4. 4Click a tile to open its detail view, including the carrier's fuller payment and supplement history where the network has enough data.
5. 5If a carrier you know your memberships bill isn't showing up anywhere on the page, check the hero band's "N hidden as single-franchisee" note before assuming the data is missing.

Best-practice example

Say a regional operations lead asks whether the network has any billed relationship with a mid-size regional carrier that just entered the market. Slowest Payers, Broadest Network Footprint, and Heaviest Pushback don't show it, none of those rows are built to surface a carrier unless it trips a specific pattern. Scroll to All Carriers and scan down the billed-dollar order: the carrier turns up two-thirds of the way down, with 2 memberships billing it, a modest 36-month billed total, a 41-day average days-to-pay, and no satisfaction rating logged yet. That's enough to answer the question (yes, a couple of memberships already bill it, and it pays reasonably close to the 30-day target) without needing a flag to have tripped first. Open the tile if the conversation calls for the carrier's fuller detail next.

Related articles

• HQ overview
• Reading the carrier network header
• Broadest Network Footprint: your procurement-leverage cohort
• Carriers & TPAs tab in network view
• Network health
• HQ benchmarks
• HQ compliance
• HQ report library

Data sources