Certifications on mobile HQ

What Certifications on mobile HQ shows

Certifications on the mobile HQ app is the same underlying read as the web Certifications page, condensed into a single scrolling rollup built for a phone: how many certifications are active across your network, how many have lapsed, how many are about to, and how each franchisee's team is tracking against its continuing-education requirement.

It answers the same question the web page exists to answer: where is credential risk concentrated right now, and which franchisee needs a call about it. The data comes from a nightly rollup each franchisee's own Verinode IQ account already produces. HQ never opens a certificate here. There is no certificate number, no training vendor, no course cost, and no team member name behind any figure on this page, only the counts a franchisee's own certification records roll up to. That detail stays inside the franchisee's own account, where it belongs. Franchisees own their data; HQ sees the aggregate posture it rolls up to.

This is not a certificate-tracking tool, an LMS, or a place to renew anyone's license. It is a fast scan for between meetings.

Where to find it

Open Certifications from the mobile HQ sidebar. It sits in the Programs group, with the hint text "Coverage, expiring, CEC-behind risk," at the route /mhq/certifications.

The page opens on a hero row titled "Certifications" carrying five tiles, followed by three flat list sections, top to bottom: Expired, Expiring soon, and CEC behind. Nothing on this page opens a drill-in screen today. Every tile and every row is read-only, built for a quick scan rather than for tapping through to a franchisee's detail record.

The five hero tiles

At the top of the page, a horizontal scrolling row titled Certifications carries five tiles:

• Active Certs. The value is the total count of active certifications across the network, captioned "Active across the network." Underneath, a support line reads how many distinct certification types make up that total, for example "6 distinct types."
• Expiring 90d. The value is the count of active certifications lapsing within the next 90 days, captioned "Certs lapsing within 90 days." The support line reads how many of those fall inside the tighter 30-day window, for example "2 within 30 days." This tile's support text turns red once any certifications fall inside the 30-day window, turns copper-colored (a caution read, short of red) when the only exposure is in the 31-to-90-day range, and turns green when nothing is expiring in either window.
• Expired. The value is the network's total count of certifications already past their expiration date, captioned "Lapsed certifications." The support line turns red whenever this count is above zero, and green when it is zero.
• CEC Progress. The value is the network's continuing-education completion rate as a percentage: total CEC hours earned across every franchisee divided by total hours required, captioned "Continuing-ed completion." If no franchisee in the network has a CEC requirement logged yet, this figure renders as a dash placeholder instead of a percentage. This tile's support text is always the neutral, muted color; unlike the web page's headline pill, the mobile tile does not shift color at completion-percentage thresholds.
• Offices. The value is a plain count of how many franchisees hold at least one certification on file, captioned "Offices holding certifications."

None of the five tiles are tappable. They are a fast read, not a navigation surface.

Expired

What populates it. A franchisee shows up here when it has at least one certification past its expiration date. Sorted worst first, by expired count, up to eight shown.

What each row shows. The title is the franchisee's name. The meta line reads how many of that franchisee's certifications are still active, for example "9 active." The value is the raw expired count, with the sub-label "expired" underneath it. The row is tinted red, since every row in this section represents a real lapse.

Empty state. "No offices have expired certifications."

Expiring soon

What populates it. A franchisee shows up here when it has at least one active certification lapsing within the next 90 days. Sorted worst first, by the 90-day count, up to eight shown.

What each row shows. The title is the franchisee's name. The meta line reads how many of that franchisee's expiring certifications fall inside the tighter 30-day window, for example "1 within 30 days." The value is the 90-day expiring count, with the sub-label "≤90d" underneath it. A row is tinted red when any of its certifications fall inside the 30-day window, and amber ("warn") when its only exposure is further out in the 31-to-90-day range.

Empty state. "Nothing expiring in the next 90 days."

CEC behind

What it is. CEC stands for continuing-education credit, the ongoing training hours a certification body requires to keep a credential current. This section flags franchisees behind on that requirement, a different risk from an expired or missing certification. A franchisee can be fully current on every certification's expiration date and still show up here if its team has not logged enough CEC hours against what is required.

What populates it. A franchisee shows up here when it has a logged CEC requirement (required hours greater than zero) and its completion rate sits below 80%. Sorted worst first, lowest completion percentage at the top, up to eight shown.

What each row shows. The title is the franchisee's name. The meta line reads the raw hours behind the percentage, for example "31/50 CECs." The value is the completion percentage. Every row in this section is tinted amber ("warn"), since falling behind on CEC hours is treated as a caution rather than a hard failure the way an expired certificate is.

Empty state. "Every office is on track with continuing education."

The privacy boundary

Every figure on this page is a count, a percentage, or a comparison between two counts, never a certificate record. The rollup this page reads from stores exactly that: total and active certification counts, expired and expiring counts, distinct certification types, CEC hours earned and required, one row per franchisee. It does not store, and this page cannot show, a certificate number, the training vendor or issuing body, the course cost, or which team member holds which credential. That detail stays in the franchisee's own certification records, on their own Verinode IQ account.

This is the same trust boundary that governs every HQ surface, on mobile or on web: franchisees own their data, and HQ sees network patterns, never a single franchisee's private certification files.

How mobile differs from the web page

The mobile rollup carries the same hero read and the same three risk categories as the web Certifications page, but a few details differ because mobile is built for a fast scan, not a working session:

• Every risk section shows up to eight rows on mobile, versus up to six on the web page's Expired and Expiring Inside 90 Days rows.
• Nothing on the mobile page opens a drill-in. The web page's tiles open a franchisee's record on the Franchisees page when tapped; the mobile rows and hero tiles are inert, for reading only.
• CEC Progress on mobile does not carry the web page's threshold coloring. The web headline pill shifts color at 90% and 70% completion; the mobile hero tile stays neutral regardless of the percentage. The CEC behind list still flags any franchisee under 80% completion the same way on both.
• Mobile has one hero tile the web page does not: Offices. The web page surfaces "franchisees with any certification data" as a small pill under its headline number rather than as its own tile.
• The web page's roster view, Certifications by Franchisee, has no mobile equivalent today. Mobile shows only the three risk-focused sections (Expired, Expiring soon, CEC behind); there is no rollup section listing every franchisee with certification data regardless of risk.

How to use it

1. 1Open the hero row first. The Expired and Expiring 90d tiles tell you in one glance whether credential risk is rising before you scroll to a single franchisee.
2. 2Work Expired next. It is the section with certifications already past their date, the clearest call to make this week.
3. 3Check Expiring soon, especially any row where the meta line shows certifications inside the 30-day window, since that is the shortest runway to renew before it becomes an expired-cert problem.
4. 4Scan CEC behind for franchisees falling behind their continuing-education requirement, a different risk than an expired cert but one worth a call before it compounds.
5. 5Bring the franchisee names and counts into your next ops call. This rollup gives you the read; the outreach and the decision stay yours.

Related reading

• Certifications: your network's credential health at a glance, the full web page this rollup mirrors
• The network certifications hero, a deeper look at the web hero band this rollup's tiles are drawn from
• Expired Certifications, the web equivalent of this rollup's Expired section
• Certifications expiring soon, the web equivalent of this rollup's Expiring soon section
• Cert Watch: certification compliance across locations, the fast weekly single-number scan on Network Health
• HQ Compliance, the per-cert-type matrix broken out by certification type
• HQ overview, orientation to the full HQ sidebar, on web and mobile

Data sources