Certifications: your network's credential health at a glance

What the Certifications section shows

Certifications is HQ's dedicated read on credential health across the whole network: how many certifications are active, how many have already lapsed, how many are about to, and how on top of continuing-education requirements each franchisee's team is running. It is built from a nightly rollup each franchisee's own Verinode IQ account already produces, the network data, one row per franchisee, computed by the hq-aggregate-refresh process from that franchisee's own your operator data records.

HQ never opens an individual certificate here. There is no certificate number, no training vendor name, no course cost, no team member name behind these rows, only the counts a franchisee's own certification records roll up to: how many certifications total, how many active, how many expired, how many expiring soon, and where CEC (continuing-education credit) hours stand against what's required. That per-cert detail stays inside the franchisee's own account, where it belongs. Franchisees own their data; HQ sees the aggregate posture it rolls up to.

This is not a certificate-tracking tool, an LMS, or a place to renew anyone's license. It's the page you open to answer one question fast: where is credential risk concentrated across the network right now, and which franchisee needs a call about it.

Where to find it

Open Certifications from the HQ sidebar, in the Compliance group alongside Programs, Compliance, and Safety, at hq.verinode.ai/franchise/certifications (also reachable at the shorter /certifications alias). The page opens on a hero panel followed by four horizontal tile rows: Expired Certifications, Expiring Inside 90 Days, CEC Completion, and Certifications by Franchisee.

The hero: network certifications

At the top of the page, an eyebrow reads "Network certifications" above a single large number: total active certifications across every franchisee in the network. Beneath it, a pill reads how many franchisees have any certification data on file, for example "12 franchisees," or "No data yet" if none do.

Under the headline, a line of text spells out the totals in words: total certifications on file and how many of those are active, for example "140 total across the network · 128 active." Before any franchisee has certification data, this line instead reads: "Certification data will appear as team members add or extract their certifications."

Three secondary figures sit beside the headline:

• Expired, the network's total count of certifications past their expiration date, labeled "Past expiration date" underneath.
• Expiring 90d, the network's total count of active certifications expiring inside the next 90 days, with a note underneath on how many of those fall inside the tighter 30-day window, for example "6 of those inside 30d."
• CEC completion, the network's continuing-education completion rate as a percentage: total CEC hours earned across the network divided by total hours required, labeled "Continuing-ed hours network-wide." Where no franchisee has a CEC requirement logged, it reads "No CEC requirements logged" instead of a percentage.

The color on the pill and on the Expiring 90d figure both track the same signal: how many expired certifications the network is currently carrying. It reads calm with none, ticks into a caution shade once expired certifications climb past a small handful, and escalates further once they run into double digits. CEC completion carries its own color: it reads healthy at 90% or above, neutral between 70% and 90%, and flags for attention below 70%, unless no requirement is logged, in which case it stays neutral.

Expired Certifications

What populates it. A franchisee shows up here when at least one of its certifications has passed its expiration date. Sorted worst first, by expired count, up to six shown.

What each tile shows. The label reads "Expired", or "Multiple" once a franchisee has three or more expired certifications. The headline is the franchisee's name. The sub-line reads the expired count, for example "2 certs past expiration." The meta line gives context: active certifications against the franchisee's total on file, for example "9 active / 11 total." Where the franchisee has certifications on file, a row of dots represents every certification, with the expired ones marked in the flagged tone, so you can see at a glance what share of that franchisee's certifications the expired count actually represents. These tiles render wider than the rows below, which is a deliberate visual cue: this is the row that carries the most immediate risk.

What it means to click one. Opens that franchisee's record on the Franchisees page, the same drill-in used across HQ, see /help/hq-location-directory.

Empty state. "No expired certifications across the network."

Expiring Inside 90 Days

What populates it. A franchisee shows up here when it has at least one active certification expiring inside the next 90 days. Sorted worst first, by the 90-day count, up to six shown.

What each tile shows. The label reads "30-day window" when at least one of the franchisee's expiring certifications falls inside the tighter 30-day window, otherwise "90-day window." The headline is the franchisee's name. The sub-line reads the 90-day expiring count, for example "3 certs expiring." Where any of those fall inside 30 days, the meta line calls that out separately, for example "1 inside 30d."

What it means to click one. Opens that franchisee's record on the Franchisees page.

Empty state. "No active certifications expire inside the 90-day window."

CEC Completion

What it is. CEC stands for continuing-education credit, the ongoing training hours a certification body requires to keep a credential current. This row flags franchisees who are behind on that requirement, not franchisees with an expired or missing certification. A franchisee can be fully current on every certification's expiration date and still show up here if their team hasn't logged enough CEC hours against what's required.

What populates it. A franchisee shows up here when it has a logged CEC requirement (required hours greater than zero) and its completion rate sits below 80%. Sorted worst first, lowest completion percentage at the top, up to six shown.

What each tile shows. The label reads the franchisee's rounded completion percentage, for example "62%." The headline is the franchisee's name. The sub-line reads the raw hours behind the percentage, for example "31 of 50 CECs." A ring gauge fills to the completion percentage, in the same caution tone as the row's flag.

What it means to click one. Opens that franchisee's record on the Franchisees page.

Empty state. "Every franchisee with CEC requirements is at 80% completion or higher."

Certifications by Franchisee

What populates it. Every franchisee with at least one certification on file, largest certification count first, up to twelve shown. This is the plain roster view, the row to scan when you want to see who has certification data on the books at all, before drilling into any of the risk rows above it.

What each tile shows. The label reads the franchisee's active certification count, for example "9 active." The headline is the franchisee's name. The sub-line reads how many distinct certification types that franchisee has on file, for example "3 cert types." Where the franchisee has a most-recently-issued certification date on record, the meta line reads it, for example "Last added Mar 2026."

What it means to click one. Opens that franchisee's record on the Franchisees page.

Empty state. "Certification data will appear as franchisees register their team certifications."

The privacy boundary

Every number on this page is a count, an average, or a date, never a certificate record. the network data, the table that feeds it, stores exactly that: total and active certification counts, expired and expiring counts, distinct certification types, CEC hours earned and required, and the most recent issue date, one row per franchisee. It does not store, and this page cannot show, a certificate number, the training vendor or issuing body, the course cost, or which team member holds which credential. That detail stays in the franchisee's own your operator data records, on their own Verinode IQ account, where it belongs.

This is distinct from the per-cert-type matrix on the Compliance surface, which breaks the same underlying data down by certification type per franchisee (still an aggregate, never an individual's record), and from Cert Watch on Network Health, which reduces the whole network to a single "who needs attention" count for the fast weekly scan. All three read from franchisee-level rollups. None of them opens a franchisee's actual certificate files or reaches into their private team roster.

How to use it

1. 1Start at the hero. A rising expired count or a sliding CEC completion percentage tells you the network's credential posture is trending the wrong way before you open a single franchisee.
2. 2Work Expired Certifications first, it's the row with certifications already past their date, and the widest tiles on the page for a reason.
3. 3Check Expiring Inside 90 Days next, especially any franchisee flagged with a 30-day window, since that's the shortest runway to renew before it becomes an expired-cert problem.
4. 4Scan CEC Completion for franchisees falling behind their continuing-education requirement, a different risk than an expired cert but one that compounds the same way if left alone.
5. 5Use Certifications by Franchisee as your roster check: confirm every franchisee you'd expect to have certification data actually does.
6. 6Click into any flagged franchisee's record on the Franchisees page before deciding whether it's a quick reminder or a call that needs to happen this week.

Data sources

Related articles

• Network Health: your HQ command home
• Cert Watch: certification compliance across locations
• HQ Compliance
• HQ Standards conformance
• The Location Directory and member lifecycle
• HQ overview