Impact: the network's return on Verinode

What the Impact section is

Impact is the network's version of a question every franchisee asks on the operator side: what has Verinode actually done for me lately? On IQ, each operator has their own Impact surface that answers that for their business. On HQ, this page answers the same question at network scale: across every franchisee, what decisions got acted on, what dollars got recovered or put in play, and who is engaging with IQ and who isn't, over the last 30 days.

It is not a job tracker and it does not read a franchisee's underlying jobs, invoices, or day-to-day records. Everything on this page is built from a rolled-up snapshot each franchisee's own Verinode IQ account already produces for itself. HQ sees the aggregate: how much value surfaced, how much of it got acted on, who is ahead, who is falling behind. Franchisees own their data; this page never opens a single franchisee's private account to get there.

Read this alongside Network Health (the network's operating-health composite), the office leaderboard (per-office ranking on benchmark standing), and Recent Activity (roster activity, not usage). Impact is the one page that ties Verinode's own usage back to dollars: it is the ROI page, not the health page.

Where to find it

Impact lives under the Intelligence group in the HQ sidebar, alongside Benchmarks, Margin & Cash, and Forecasting, at hq.verinode.ai/franchise/impact (also reachable at the shorter /impact alias). This mirrors the operator-side sidebar exactly: an operator on IQ sees Benchmarks, Margin & Cash, Forecasting, and Impact in the same order, so a franchisor and their franchisees are looking at parallel structures, just at different altitudes.

The page has one row of hero numbers at the top, followed by three horizontal tile rows: Value Captured, Needs Attention, and Engagement. There are no tabs and no date-range picker: everything on the page reads the same rolling 30-day window.

The hero: network impact, last 30 days

The top of the page is a single large number: the total count of decisions acted on across the whole network in the last 30 days. Above it, an eyebrow line reads "Network impact · last 30 days." Beside the headline, a pill reads how many franchisees are active out of the total on your roster, for example "12 of 15 franchisees active." A franchisee counts as active here if it produced any measurable impact in the window (an acted decision, an IQ command, a dollar figure, or an uploaded document), not merely if it exists on the roster.

Below the headline, a line of text spells the same story out in words: how many decisions were acted on, how much was recovered, and how many IQ commands ran, for example "48 decisions acted on across the network, $86.4k recovered, 214 IQ commands run."

Three secondary figures sit beside the headline:

• Recovered, the total hard-recoverable dollars, labeled underneath as "Hard-recoverable (realized)." This is money Verinode's decisions produced that has actually been captured, not projected.
• Potential, the total soft-conditional dollars, labeled "Soft-conditional." This is money still in play, tied to a decision that has been acted on but whose outcome isn't locked in yet (for example, a supplement submitted but not yet paid).
• Action rate, the percentage of decisions surfaced across the network that were actually acted on, labeled "Decisions acted vs surfaced." This figure is color-coded: it reads green when the network's action rate is strong, neutral in the middle band, and amber when a meaningful share of what Verinode surfaces is going unactioned.

Empty state. Before your network has any rolled-up impact data, the pill reads "No data yet" and the line underneath reads: "Impact will appear as franchisees act on decisions, run IQ, and capture recoverable dollars. The nightly rollup fills this in." This is the state you'll see the day the page ships for a new network, or any time the underlying rollup table hasn't run yet. It is not an error: it clears on its own once the nightly cron has something to summarize.

Value Captured

This row ranks franchisees by realized hard-recoverable dollars over the window, largest first, capped at the top 8. Only franchisees with a nonzero hard-recoverable or soft-conditional figure appear here at all; a franchisee with zero dollars in either register simply isn't listed.

Each tile shows:

• A dollar figure as the tile's label, the franchisee's hard-recoverable total (for example "$12.3k").
• The franchisee's name as the tile's headline.
• A sub-line: if the franchisee also has soft-conditional dollars in play, it reads "$12.3k recovered · $4.1k potential"; if not, it reads "$12.3k recovered · 9 acted" (the number of decisions acted on).
• A small proportional bar underneath, splitting the tile's recovered dollars from its potential dollars visually, so you can see at a glance whether a franchisee's total is mostly locked-in or mostly still pending. This bar only appears when the franchisee has a nonzero combined total.

Clicking a tile opens that franchisee in the Franchisees page, filtered to that location, so you can see its fuller profile without leaving the network view.

Empty state. If no franchisee has captured any recoverable or potential dollars in the window, the row reads: "No recoverable or potential dollars captured across the network yet. Value appears here as franchisees act on dollar-tagged decisions."

Needs Attention

This is the network's enablement list: franchisees whose engagement with Verinode over the window is graded underutilized. The grade weighs how often a franchisee acts on the decisions Verinode surfaces against how actively they're using IQ day to day, so a franchisee that is barely engaging, or one that is logging in but not acting on what IQ finds, both surface here. Franchisees graded strong or steady don't appear in this row; it exists specifically to flag the ones who need a nudge or a coaching conversation, not to rank the whole network. Rows are sorted by fewest decisions acted first, so the most disengaged franchisees sit at the top, capped at 8.

Each tile shows:

• The label "Underutilized."
• The franchisee's name as the headline.
• A sub-line reading "6 of 14 decisions acted" when the franchisee has had decisions surfaced to it, or "No IQ activity this window" when it hasn't had any measurable engagement at all.
• A small marker chart showing the franchisee's action rate against a reference point, so you can see at a glance how far below a healthy pace this franchisee is running.

Clicking a tile opens that franchisee in the Franchisees page, same as Value Captured.

Empty state. If every active franchisee is acting on decisions or engaging with IQ, this row reads: "No underutilized franchisees. Every active location is acting on decisions or engaging with IQ." That is the state you want to see: it means nobody on your active roster needs a nudge this window.

Engagement

This row ranks franchisees by IQ commands run, the number of times someone at that franchisee actively asked IQ something (an operator-initiated agent conversation, not an automated background check), largest first, capped at 8. Only franchisees with at least one IQ command in the window appear.

Each tile shows:

• The command count as the label, for example "37 commands."
• The franchisee's name as the headline.
• A sub-line: if the franchisee also has survey responses in the window, it reads "37 IQ commands · 2 survey responses"; otherwise it reads "37 IQ commands run."

Clicking a tile opens that franchisee in the Franchisees page, same as the other two rows.

Empty state. If nobody in the network ran an operator-initiated IQ command in the window, the row reads: "No operator-initiated IQ commands across the network this window."

1. 1Start at the hero to read the network's overall trajectory: how many decisions got acted on, how much was recovered, and whether the action rate is trending healthy or thin.
2. 2Scan Value Captured for your strongest-performing franchisees, the ones proving out Verinode's dollar value in their own book.
3. 3Scan Needs Attention for franchisees to follow up with directly. A quiet franchisee here is a signal to check in, not a data problem.
4. 4Scan Engagement to see who's actively using IQ day to day, independent of whether dollars have landed yet. High engagement with low Value Captured often means a franchisee is close to its first real win.
5. 5Click any tile to open that franchisee's fuller profile on the Franchisees page and follow up from there.

How the numbers get here

Every figure on this page originates from the same source the operator-side IQ Impact surface uses for that franchisee: decisions surfaced and acted, hard-recoverable and soft-conditional dollars, IQ commands, IUs spent, documents added, survey activity, and active minutes, all measured over a rolling 30-day window. A nightly cron reads each franchisee's own metrics and writes a rolled-up snapshot into a network-level table that HQ reads; HQ's copy of your platform has no access to a franchisee's underlying operator database at all, only that snapshot. A franchisee's name is the only identifying detail in the summary; everything else is a number.

This is the same privacy boundary that holds everywhere else on HQ: franchisees own their data, and HQ's read is always the aggregate a franchisee's own account already produced for itself, never a door into their private records.

Related reading

• Network Health, the network's day-to-day operating-health composite
• The office leaderboard and composite ranking, per-office standing on benchmark performance
• Recent Activity, roster activity (signups and invites), a different signal from Impact's usage data
• Network Flow, a franchisee's job-stage and milestone activity, if you're looking for operational movement rather than Verinode usage
• The location directory, where every tile on this page's rows sends you when you click through