The Recently Lapsed row and days-past-due

What this row is

Recently Lapsed is a row of member tiles on the Dues & Renewal page. It lists every membership currently marked as lapsed, with the most overdue member at the top, so your team can see at a glance who to call first.

This page is available to association-style HQ networks, the kind of network where members belong through paid dues rather than a franchise agreement. If your network doesn't track dues, you won't see this page in the sidebar.

Where to find it

• HQ sidebar: open Dues & Renewal.
• Direct URL: hq.verinode.ai/dues

The page is built from three sections, top to bottom:

1. A summary panel at the top showing the percentage of members whose dues are current, with Lapsed, Renewals due 90d, and Members as supporting figures.
2. A Renewals Due row, members whose dues will come up for renewal in the next 90 days.
3. The Recently Lapsed row, covered in this article.

What each element on the row shows

Each member on the Recently Lapsed row is a tile with four pieces of information:

• Status pill: "Lapsed", every tile in this row carries this label, since the row only ever shows members in a lapsed state.
• Headline: the member's company name.
• Caption line:

- If the member has a renewal date on file and it has already passed, the caption reads "Past due N days" (for example, "Past due 42 days"). - If the member has no renewal date recorded at all, the caption simply reads "Dues lapsed" instead of a day count, since there is nothing to measure the overdue period against.

• Meta line: the member's city and state (for example, "Charlotte, NC"), or, if no location is on file, the renewal date instead (for example, "Renewal 2026-05-02").

Each tile also uses a red accent color, the same accent Verinode uses across the platform to flag anything that needs attention.

The row shows up to 12 members at a time. If your network has more than 12 lapsed members, the 12 shown are the most overdue ones, which is where retention effort matters most.

How days-past-due is calculated

Every member's renewal date is compared against the current date at the moment the page loads. The difference is measured in whole days.

• If the renewal date is in the past, that whole-day difference becomes the number shown in "Past due N days."
• The comparison is anchored to midnight, so the number stays stable no matter what time of day someone opens the page, it won't tick over mid-afternoon.
• A member only appears in this row once their dues status itself has been marked lapsed. Being a day or two away from a renewal date does not put a member here, that's what the separate Renewals Due row is for.

::: callout type="note" If a member is marked lapsed but has no renewal date on file, there's no past-due count to show. The tile falls back to a plain "Dues lapsed" caption, and that member is treated as if zero days had passed for sorting purposes, so they'll typically land in the middle of the list rather than at the very top. Adding a renewal date to that member's record will let the row calculate a real past-due count for them going forward.

:::

How the row is ordered

The Recently Lapsed row is sorted most overdue first. The member furthest past their renewal date appears at the top of the row, and the ordering works its way down to members who lapsed most recently.

This ordering is deliberate: for retention outreach, the members who have gone the longest without paying are usually the ones at the highest risk of not renewing at all, so they're surfaced first.

::: steps

1. Open Dues & Renewal from the HQ sidebar.
2. Scroll to the Recently Lapsed row.
3. Work the row from left to right. The leftmost tile is the most overdue member on your roster.
4. Use the company name and location on each tile to identify the member, then follow up through whatever renewal or outreach process your association already runs.
5. As dues activity is recorded and a member's status changes, they'll drop off this row automatically. No manual removal is needed.

:::

Empty state

If your network currently has no members marked lapsed, the row displays a single line instead of tiles:

"No lapsed members. Lapsed dues will appear here as the roster updates."

This is the expected state for a healthy roster, or for a network whose membership roster hasn't been imported yet. There's nothing to configure here, the row populates on its own as roster and dues data flows in.

What this row does not show

The Recently Lapsed row reflects your association's own membership roster and dues records, company name, location, renewal date, and dues status. It does not show, and never will show, a member's private business performance, job volume, revenue, or any other operating data. Verinode HQ surfaces network-level roster and compliance information; each membership's underlying business data stays with that member.

Related help

• /help/hq-dues-overview
• /help/hq-dues-renewals-due-row
• /help/hq-dues-status-definitions

::: sources

• Recently Lapsed row and days-past-due calculation | | Verinode HQ product team
• Membership roster and dues activity | | Your association's own records

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