Certifications by franchisee: the per-office roster view

What it is

Certifications by Franchisee is the last row on the Certifications page, and the only one on that page that is not a risk list. The four rows above it (the header, Expired Certifications, Expiring Inside 90 Days, and CEC Completion) all exist to flag a problem. This row is a roster: every franchisee who has at least one certification on file, ranked by how many certifications they carry, with no color-coded urgency attached to it. Use the rows above it to find what is wrong across the network; use this row to see who is building certification depth, and how much of it.

Verinode does not read a franchisee's actual certificate documents to build this row. It reads the same per-franchisee rollup the header and the risk rows are built from, four numbers per franchisee (a total, an active count, a type-breadth count, and a last-issued date), computed from records the franchisee's own team maintains in their Verinode IQ account. HQ sees the rollup and the franchisee's name; it does not see which training vendor issued a certificate, a license number, or what the certificate cost. That is the same privacy boundary the rest of the Certifications page holds.

Where to find it

Open the Compliance group in the HQ sidebar and click Certifications, next to Programs, Compliance, and Safety. Direct path: hq.verinode.ai/certifications. Scroll to the bottom of the page, past the header and the three risk rows, to reach Certifications by Franchisee.

Reading a tile

Each tile in the row is one franchisee. Four pieces of information sit on it:

• The label, top of the tile: "N active." The count of that franchisee's certifications currently carrying an active status, the same active-status definition used by the page header. A certification counts as active based on its recorded status field, independent of whether its expiration date has technically already passed, so treat this as "how many the franchisee's own record currently calls active," not a guaranteed live count.
• The headline: the franchisee's name. The large text on the tile is the franchisee's account name as recorded in Verinode.
• The sub-line: "N cert type(s)." This is distinct cert-type breadth, not a second certificate count. It is the number of unique certification types the franchisee's team holds on file (an IICRC category, a state license class, a safety card, and so on each count once), regardless of how many individual certificates or team members sit under each type. A franchisee with 20 certificates spread across 3 types reads "3 cert types"; one with 6 certificates across 6 different types also reads "6 cert types," a much broader roster despite the lower raw count. This is the number to check when you want to know how well-rounded a franchisee's credentialing is, not just how much of it they have.
• The meta line: "Last added [date]." The most recent date any certification was recorded for that franchisee, shown as a plain date. This line is only present when the franchisee's rollup has a last-issued date on file; when it does not, the meta line is simply left blank, there is no placeholder text.

The tile carries no icon and no risk color, it uses Verinode's neutral copper accent throughout. That is deliberate: this row is a census, not a flag list. A franchisee ranking first here is not necessarily the network's healthiest office, and one absent from it is not necessarily a problem office either, read the sections below before drawing either conclusion.

How the ranking works

The row is ordered by total certifications, highest first, across every franchisee network-wide, then trimmed to the top 12. Total certifications means every certificate on file regardless of status, active, expired, or otherwise, not the "N active" number printed on the tile itself.

Because the row is capped at 12 tiles, a network with more than 12 franchisees carrying certifications only shows its top 12 by total certificate count here; the rest still count toward every number on the page header, they are simply not displayed in this particular row. Drag the row, or use the arrows at either end, to scroll through the tiles that do fit.

How zero-cert franchisees are handled

A franchisee with literally no certification records on file, zero certificates of any status, does not get a tile on this row. There is no "0 active" placeholder and no separate flagged state for them here, they are excluded from the ranked list entirely, the same way they are excluded from the header's franchisee-count pill.

If every franchisee in the network has zero certifications on file, the whole row is replaced with one line: "Certification data will appear as franchisees register their team certifications." That is a cold-start message, not an error, it means certification data has not started flowing in from any franchisee yet.

This row is not the place to go looking for which specific offices have never onboarded a certification. Because zero-cert franchisees simply do not appear here, the roster tells you who has data, not who is missing it. For that, check the Franchisees directory directly, or the network's certification compliance status, since a franchisee that never uploads a certification will not surface as a flagged row anywhere on this page, on the Certifications page a silent gap looks identical to a franchisee who simply has not been added to the network yet.

Opening a franchisee from this row

Clicking any tile opens that franchisee's record on the Franchisees page, focused directly on them. This is the same read-only membership record used elsewhere across HQ; from there you can see the franchisee's fuller profile, but the underlying certificate documents, training vendor, and cost detail behind the numbers stay inside that franchisee's own Verinode IQ account. HQ can see who is behind on certifications and open a conversation with them; HQ does not reach into the certificate files themselves.

How to use it

1. 1Work the three risk rows above this one first (Expired Certifications, Expiring Inside 90 Days, CEC Completion), they carry the network's actual problems.
2. 2Come to this row second, as a roster check: which franchisees are building certification depth, and is that depth broad (many cert types) or narrow (many certificates of a few types)?
3. 3For any franchisee ranking high on total certificates but showing a thin "N active" label, cross-check the Expired Certifications row, a large backlog with a low active count usually means a lapse problem, not a healthy roster.
4. 4Click through to a franchisee's record on the Franchisees page when you want the fuller picture, or need to start a conversation about their certification standing.

Best-practice example

Say the row's top tile reads "14 active," headline Summit Restoration Group, sub-line "4 cert types," meta "Last added 2026-05-02." Read together: Summit is ranked first on total certificates, is actively adding new ones recently, and that depth spans four distinct certification types rather than one type repeated across many team members, that is a broad, current roster. Compare that against a second tile ranked a few places down reading "3 active," sub-line "6 cert types," with an older last-added date: fewer active certificates, but broader type coverage and a staler pipeline, worth checking the Expired Certifications row for that franchisee before concluding anything about their standing.

Data sources

Related help

• /help/hq-certifications-hero: the page header this row sits below, and the network-wide active/expired/expiring/CEC-completion numbers.
• /help/hq-cert-watch: the compact certification-compliance tile on Network Health, and its worst-status roster tab.
• /help/hq-compliance: the full network-wide certification matrix broken out by cert type.
• /help/hq-overview: the HQ product overview and where Compliance sits in the sidebar.