Team Reviews: franchisees overdue on a review

What the Team Reviews row shows

Team Reviews is one of the rows on the Workforce page. It lists the franchisees in your network whose most recent logged team review is more than 12 months old, or missing entirely, among franchisees that currently have an active team. It exists to catch the ordinary way review discipline slips: nobody skips reviews on purpose, a location just gets busy, a review cycle lapses, and six months later nobody at HQ can see it because the record lives on the franchisee's own team roster, not in a network-wide list. This row is that list.

Verinode does not run performance reviews and it does not see what was said in one. It reads the review date each franchisee has logged against its own team members, rolls the most recent one up per franchisee, and flags the franchisees where that date has aged past 12 months or was never set. HQ sees the aggregate: which franchisees are overdue and by roughly how long. It does not see review content, ratings, coaching notes, or any other detail of what happened in a given team member's review; that stays in the franchisee's own team records.

Where to find it

Open Workforce from the HQ sidebar. It sits in the Network group, alongside Network and Leaderboard. The direct URL is hq.verinode.ai/team.

Team Reviews is the fourth row on the page, after the headcount hero, Understaffed, Safety Risk, and Bench Depth, and before Work Style and Team by Franchisee. Scroll down from the hero to reach it, or use the row heading "Team Reviews" as your landmark.

Why 12 months, and why "missing" counts as overdue

The 12-month window is fixed: a franchisee's last logged review has to be dated within the trailing 365 days to count as current. There is no per-franchisee or per-role override; every franchisee is measured against the same window.

A franchisee shows up here under either of two conditions:

• The most recent review on record is older than 12 months. Verinode takes the single latest review date logged across all of that franchisee's team members, active or not, and compares it to today. If it fell more than 365 days ago, the franchisee is overdue.
• No review date has ever been logged. A franchisee that has never recorded a review for any team member is treated the same as one whose review lapsed years ago: overdue, and sorted to the very front of the row (see below).

One exclusion applies before either of those checks: a franchisee with zero active team members never appears in this row, regardless of its review history. Reviews overdue is a statement about a live team falling behind on its own cadence, not a flag against a franchisee with no active team to review yet.

What each tile shows

Each tile in the row represents one franchisee. From top to bottom:

• Label: "Review due." The same fixed label on every tile in this row; it does not vary by how overdue the franchisee is.
• Headline: the franchisee's name.
• Sub-line: "Last review [when]." The relative time since that franchisee's most recent logged review, rendered as:

- "never" if no review date has ever been logged. - "today" or "yesterday" for very recent dates (these won't actually appear in this row, since a review from today or yesterday is well inside the 12-month window; the format exists because the same date logic is shared across the Workforce page). - "Nd ago" for anything under 30 days, "Nmo ago" for anything from 30 days up to a year, and "Ny ago" once it passes a year. Because this row only ever shows franchisees whose last review is missing or more than 12 months old, in practice you'll see "never" or a year figure like "1y ago" or "2y ago" here, not a day or month count.

• Meta line: active member count. Reads "N active member" or "N active members," the franchisee's current active headcount, so you can weigh how much team is sitting behind an overdue review before you act on it.

The tile's accent color is the platform's "maintain" tone (amber), the same signal color used elsewhere for conditions worth watching rather than an active emergency. This row is never colored in the more urgent "analyse" red; a lapsed review is a process gap to close, not a safety incident.

Sort order: oldest first

The row is sorted oldest-first. Franchisees that have never logged a review sort ahead of every franchisee with an actual lapsed date, since "never" is treated as further in the past than any real date could be. Among franchisees that do have a lapsed date, the oldest date comes first. In practice this means: read the row left to right, and the franchisees at the front are the ones that have gone the longest, or have never had a review logged at all.

The row displays at most six tiles, the six oldest. If more than six franchisees are overdue, the remaining ones are not shown in this row and there is no in-row count or "view all" link for the overflow; the six shown are always the most overdue six. Scroll or drag the row horizontally, or use the arrow buttons that appear on hover, to move between the tiles that are shown.

What happens when you click a tile

Clicking any tile opens that franchisee's page under Franchisees (/franchise/franchisees), the same detail view every other Workforce row's tiles open into. There you see that franchisee's full team roster and the other franchisee-level detail HQ has visibility into. Team Reviews itself is a routing list, not a place to review or take action on a review directly; the click hands you off to the franchisee record.

Empty state

If every franchisee with an active team has a review logged within the last 12 months, the row shows no tiles. In their place, a single line of text reads:

"All franchisees have logged a team review in the last 12 months."

This is the row's healthy state. It means every franchisee's review cadence is current as of today; it says nothing about tomorrow; a franchisee can drop into this row the day after its 12-month mark passes.

How to use it

1. 1Scan the row left to right. The leftmost tiles are the most overdue, "never" reviewed franchisees first, then the oldest lapsed dates.
2. 2Read the meta line before deciding priority. A franchisee with a large active team and a review that has never been logged is a bigger process gap than a small team a few weeks past the 12-month mark.
3. 3Click a tile to open that franchisee's record under Franchisees and follow up directly with that location on scheduling its review.
4. 4Revisit periodically rather than once. A franchisee crosses into this row the moment its last review passes 12 months old, with no advance warning tile; a clean row today can show a new name next month.

Best-practice example

Say the row shows four tiles. The first reads "Review due, [Franchisee A], Last review never, 6 active members." The next three read lapsed dates of "2y ago," "1y ago," and "1y ago" respectively, each with smaller active-member counts. Franchisee A is the priority: a six-person active team with no review ever logged is a larger gap than a smaller team a year past its mark. Open Franchisee A's record from the tile, confirm with that franchisee whether reviews are happening off-platform and just not logged, or whether the cadence has genuinely lapsed, and get a date on the calendar. The other three are worth a note but carry less urgency until Franchisee A is addressed.

Related reading

• Network headcount hero: role mix, tenure, incidents, the panel at the top of the same Workforce page.
• HQ overview, how the HQ shell and sidebar groups fit together.
• HQ compliance, where incident and safety compliance surfaces separately from team review cadence.
• Network health, the network-wide health rollup the Network sidebar group also feeds.

Data sources