Forms hero: total forms, response rate, audit score, open findings

What this hero is

The Forms & Audits page is where Verinode HQ reads how the network is using surveys, audits, and review programs, across every franchisee at once. At the top of that page sits a single hero band: one dominant number (total forms) and three supporting numbers beside it (response rate, average audit score, and open findings). Together these four numbers are the fastest read of network-wide form activity and audit health without opening a single franchisee's own account.

Verinode HQ never reads a franchisee's surveys, audits, or responses directly. Every number in this hero is computed overnight from a network-wide rollup that Verinode's own aggregate-refresh process builds from what each franchisee has run on their own Verinode IQ account, then summed and blended at the network level. HQ sees the totals and the rates. It does not see a single franchisee's individual answers, and the rows below the hero only ever show what a franchisee's own compliance program already entitles you to see: that they ran a form, how many of their people responded, and whether an audit flagged an open finding. Verinode surfaces the pattern. Leadership decides what to do with it.

Where to find it

There is no standalone "Forms" item in the HQ sidebar today. Open Compliance in the sidebar, the entry that also holds Programs, Certifications, and Safety. On the Compliance page, find the Standards & Audits row and click the Forms & Audits tile. That opens this page at hq.verinode.ai/forms. The page header reads Forms & Audits, and the hero sits directly under it, before any of the drill-down rows.

The Forms & Audits tile on the Compliance page is itself a preview of this hero: its headline shows your network's average audit score once one exists (falling back to the total form count when it does not), and its subtitle reads "{open} open forms · {unresolved findings} unresolved finding(s)." Clicking through takes you to the full hero and the rows beneath it. See Compliance: brand health across your network for the rest of that page.

The hero layout

The hero has no card, box, or border around it. It is the eyebrow NETWORK FORMS in small caps, a large total forms number beside a colored status pill, a line of context underneath, and three flat numbers to the right (stacked below it on a narrow screen), each separated from the next by a thin vertical divider rather than a frame. Read left to right: total forms first, then response rate, average audit score, and open findings.

1. Total forms

What it is. The sum of every survey, audit, and review your franchisees have created across the entire network, all time, regardless of whether it is still open or already closed.

What you see. The big number itself is just the count, animated in with a count-up on load. Beside it, a pill:

• "N franchisee(s) active" when at least one franchisee has created at least one form, for example "14 franchisees active" or "1 franchisee active."
• "No activity yet" when no franchisee has created a single form.

Under the headline, a line of context breaks the total down three ways plus a fourth number:

• {surveys} survey(s), forms run in survey mode.
• {audits} audit(s), forms run in audit mode, the ones that can carry findings.
• {reviews} review(s), forms run in review mode.
• {closed in last 30d}, how many forms across all three modes closed out in the trailing 30 days, your read on recent throughput.

For example: "6 surveys · 3 audits · 2 reviews · 4 closed in last 30d."

What the pill's color actually tracks. This is worth calling out because it is not obvious from the tile: the pill's color does not follow the activity count in its own label. It follows the same open-findings risk tier as the fourth secondary number on the right (see below). A network with plenty of active franchisees but a pile of open audit findings shows an "active" pill colored as a warning, not as healthy, because the pill's tone is Verinode's read on audit risk, not on participation.

Empty state. With zero forms anywhere in the network, the subtext reads: "Form data will appear as franchisees run surveys, audits, and review programs." No placeholder chart, no "0 forms created" framing, just that line.

2. Response rate

What it is. How many invited recipients actually responded, summed across every survey, audit, and review currently active anywhere in the network. This is total responses divided by total invites, network-wide, not an average of each franchisee's own rate. A franchisee who sent 200 invites moves this number far more than one who sent 5.

What you see. A percentage, labeled Response rate, with a sub-line that reads either:

• "Across all active programs" when the network has at least one invite on record, or
• "Awaiting responses" when it does not.

Color thresholds.

• 70% and above reads healthy (green).
• 40% up to 70% reads neutral (no color flag).
• Below 40% reads as a caution (yellow).

Response rate never colors red on this hero. A weak network-wide rate is a caution, not a crisis flag, on this particular number; it is the individual franchisees sitting under the line who get flagged for direct attention in the Response Rate row further down the page.

Empty state. If no franchisee has sent a single invite yet, the number reads 0% and the sub-line reads "Awaiting responses" instead of "Across all active programs," so a true zero is not confused with a real, calculated 0%.

3. Average audit score

What it is. The network's audit performance, blended across every franchisee who has at least one completed audit, weighted by how many audits each franchisee has actually run. A franchisee with ten audits averaging 80 counts ten times as heavily in this number as one with a single audit at 100. That weighting is deliberate: without it, a franchisee that ran one lucky audit could swing the whole network's number as much as a well-audited franchisee with a real track record.

What you see. A plain number from 0 to 100, labeled Avg audit score, with no percent sign, so it reads visually distinct from the response-rate number beside it even though both are 0-100-style figures. The sub-line reads:

• "Weighted across franchisees" when at least one completed audit exists anywhere in the network, or
• "No completed audits" when none does.

Color thresholds.

• 80 and above reads healthy (green).
• 60 up to 80 reads neutral.
• Below 60 reads as a flag (red).

Notice this number has no yellow, middle-caution tier. It jumps straight from neutral to red under 60, the sharpest color break of the four hero numbers, because a sub-60 audit score is treated as something that needs a direct look, not a slow watch.

Empty state. With no completed audits anywhere in the network, the number reads 0 and the sub-line reads "No completed audits."

4. Open findings

What it is. The total count of open audit findings across every franchisee in the network right now: items an audit flagged that have not yet been marked resolved. This is a pure sum, not weighted or averaged, so one franchisee sitting on a dozen open findings shows up in full.

What you see. A plain count, labeled Open findings, with the sub-line always reading "Across all audits."

Color thresholds (this is the same tone that also colors the total-forms pill above):

• 0 reads healthy (green).
• 1 to 3 reads neutral.
• 4 to 10 reads a caution (yellow).
• 11 or more reads as a flag (red).

This is the only one of the four hero numbers with four distinct tiers instead of two or three, reflecting that open findings is the number Verinode weights most heavily as an early-warning read on the whole page.

Empty state. With zero open findings, the number reads 0, colored green, and the total-forms pill above reads the activity count in the same green.

How the numbers are computed

Every number in this hero comes from a single nightly network rollup, one row per franchisee, that Verinode's own aggregate-refresh process rebuilds from each franchisee's own surveys, audits, and audit findings on Verinode IQ. HQ's Forms & Audits page reads only that rollup, scoped to your network, never a franchisee's live business data:

• Total forms, its survey/audit/review breakdown, and closed-in-30d are each a straight sum of every franchisee's own counts.
• Response rate sums every franchisee's invites and every franchisee's responses first, then divides once, network-wide (not an average of per-franchisee rates).
• Average audit score sums each franchisee's own average score multiplied by their own completed-audit count, then divides by the total completed-audit count across the network (the weighting described above).
• Open findings is a straight sum of every franchisee's currently-open findings.

A franchisee's actual survey questions, individual responses, and audit answer text never leave their own account. The rollup that feeds this hero only ever carries counts, rates, and average scores, the aggregate shape of activity, not its content.

Empty states

If your network has no franchisees on the roster yet, or none of them have created a single form, the whole hero collapses to its cold-start read: total forms shows 0 with the "No activity yet" pill, the subtext reads "Form data will appear as franchisees run surveys, audits, and review programs," response rate reads 0% / "Awaiting responses," average audit score reads 0 / "No completed audits," and open findings reads 0. Nothing on the page is broken in this state, it is simply how Forms & Audits looks before the network has generated its first form.

Best-practice example

A network of 18 franchisees opens Forms & Audits and sees: 142 total forms, "16 franchisees active," "38 surveys · 22 audits · 12 reviews · 9 closed in last 30d." Response rate reads 61%, neutral, "Across all active programs." Average audit score reads 74, also neutral. Open findings reads 6, colored yellow, which is also why the total-forms pill above is showing yellow rather than green despite 16 of 18 franchisees being active. Reading the hero top to bottom: the network is genuinely busy (142 forms, 16 of 18 franchisees engaged), engagement and audit quality are both middling rather than alarming, but there is a real, if moderate, backlog of unresolved findings worth a look. That's the cue to open the Open Audit Findings row below the hero and see which franchisees are carrying that backlog, rather than treating the whole network as a single undifferentiated yellow flag.

Related reading

• Compliance: brand health across your network: the page this tile lives on, and the rest of what Compliance rolls up (certifications, safety, reputation, Process Standards, SOPs).
• Network Health: your HQ command home: how Forms & Audits activity feeds the network's own composite health read.
• Surveys from your network: the franchisee-side view of the same programs, including what HQ can and cannot see from a franchisee's individual answer.

Data sources