Surveys from your network

What this row is

If your operation belongs to an HQ-managed network (a franchise system or an association HQ), your HQ can push structured questions straight into your world the same way anything else lands on your Forms home: no separate inbox, no login to another tool. When HQ has something pending for you, a row titled From your network appears on the Forms home page, sitting between the hero numbers at the top and the Explore tiles below.

That row can carry two very different kinds of tiles, and they behave differently once you click them:

• Pattern A, answer directly. A survey or a quick poll HQ wants your own answer to. You answer it once. Your individual answer is never shown to HQ, only an anonymized, rolled-up distribution across the network, and only once enough of the network has responded.
• Pattern B, clone and run. A ready-built question set HQ issued for members to run with their own team. You clone it into your own Surveys as a fresh draft, pick your own recipients, and send it under your own name. HQ never sees a single answer from this path, only that your operation adopted the template.

Both are the same underlying object on HQ's side: a survey HQ built and sent to your network. What differs is what happens when you tap the tile, and where your answers end up. This article covers that row end to end, the tile anatomy, the response modal, the clone flow, every message you can hit, and exactly what stays private. For the rest of the Forms page, the hero numbers, Explore tiles, Upcoming, and Most recent, see Surveys: an overview.

Where to find it

Forms sits in the sidebar under My Data, at iq.verinode.ai/forms. The page itself is titled Forms, with three tabs across the top: Surveys, Audits, Reviews. The From your network row sits on the Forms home screen, directly under the hero panel, and it appears no matter which of the three tabs is active, because network items are a separate feed from your own surveys table.

The row only renders when you have something pending. If your network has no open survey or template waiting on you, the row does not appear at all: no placeholder tile, no "nothing from your network yet" line. It is simply absent, the same way it disappears the moment you clear the last pending item inside it. If you belong to more than one HQ-managed network, tiles from each can appear side by side in the same row; each tile's top label always names the network that sent it.

Up to six Pattern A tiles and six Pattern B tiles can show at once, newest-sent first. If your network has more than six pending items of one kind, the extra ones are simply not shown in this row until you clear some of the current six.

You also get an in-app notification the moment HQ sends a new item: the survey's title, a line naming the question count (or "1 question" for a poll), and its close date if HQ set one. The notification is a heads-up, not the only door in. The tile is already sitting on your Forms home the next time you load the page, whether or not you tap the notification.

Pattern A: surveys you answer directly

Reading the tile

Each Pattern A tile is copper-accented and carries:

• Label, the top line: your network's name, exactly as HQ named the group when it was set up. If no name is on file, it reads "Your network."
• Headline: the survey's title, as HQ wrote it.
• Sub-line: "Waiting on your answer · stays anonymous," a standing reminder that this is not one HQ can trace back to you.
• Meta line: the question count, then a close date if HQ set one. A quick poll always reads "1 quick question." A full survey reads "N questions" (or "1 question" for a single-question survey). If HQ set a close date, "closes" and that date follow. If HQ left it open-ended, nothing else is shown, and the survey stays available until HQ closes it or you answer it.

Click anywhere on the tile to open the response modal.

Answering it

1. 1Click the tile. A modal opens, titled with the survey's own title.
2. 2Read the line at the top of the modal: it names the network that sent it and states that your individual answer is never shown to your HQ, only rolled up into an anonymized distribution, and that you can re-submit to update your answer before the survey closes.
3. 3Answer each question. Required questions carry a red asterisk next to the label.
4. 4Click Submit response. While it saves, the button reads "Submitting…".
5. 5On success, the modal closes and the page refreshes. The tile drops out of the network row, it now counts as answered.

If you leave a required question blank and click submit, nothing saves. The modal shows that specific question's label back to you with "\<question label\> is required," so you know exactly which one to fill in before trying again.

The question types you'll see

HQ surveys use the same question types as any Verinode survey:

• Yes/No: two buttons (HQ's own custom pair of options if they set one). Click to select; the chosen option highlights in copper.
• Rating: five numbered buttons, 1 through 5. Click the number that matches your answer; everything up to and including it highlights.
• Score: the same style of numbered buttons, but 1 through 10, used when HQ wants finer granularity than a 5-point rating.
• Checkbox: a list you can multi-select, each option with its own checkbox.
• Text: an open box you type a free-form answer into.

Any question can carry a short help line under its label, and any question can be marked required.

Re-submitting

You are not locked into your first answer. Reopen the tile any time before the survey closes and submit again. Your latest submission replaces the earlier one: the network only ever sees your single, current answer per survey, never a history of edits.

What can stop a submission

A response only goes through when all of the following hold. If one fails, the modal surfaces the reason instead of saving:

• The survey has actually been sent by HQ. A draft HQ hasn't issued yet cannot accept answers.
• The survey has not closed. Once its close date passes, it reports that it is closed and can no longer take new responses.
• You are still a member of the network that sent it.
• The item is one of the answer-directly kinds, a full survey or a poll. A clone-and-run template never opens this modal in the first place; it is a Pattern B tile instead.

What stays private

Your answer is written into your own operator data, not into anything HQ's side of the platform can query directly. A separate daily process reads every operator's answers to a given network survey and writes HQ a rolled-up view built purely from counts: for rating and score questions, a histogram of how many people picked each value; for yes/no and checkbox questions, a count per option chosen; for open text, only a count of how many people wrote something, never the words themselves.

That rolled-up view only reaches HQ once enough of the network has answered to keep any single response from being identifiable. Below that point, HQ sees a respondent count and nothing else, no partial breakdown that could be worked backward to a single operator. This is the same anonymization boundary Verinode holds everywhere on the platform: individual operator data never moves upward, only aggregates with enough contributors behind them to protect any one operator. It is the same trust contract that makes the benchmarks worth relying on: see how Verinode builds a benchmark for the general version of this rule.

Pattern B: templates you clone for your own team

Reading the tile

The template tile carries the same shape as a Pattern A tile but is accented in steel blue instead of copper, and reads:

• Label: your network's name, or "Your network" if none is on file.
• Headline: the template's title.
• Sub-line: "Ready-to-use template · send to your team."
• Meta line: the question count, then "tap to use as template." While a clone is running, this line switches to "Cloning…" instead.

Cloning it

Clicking the tile does not open a modal. It immediately copies the template into your own Surveys as a new draft, defaulted to your team as the audience, and refreshes the page. There is nothing to fill in first: the template's questions come across exactly as HQ built them.

1. 1Click the template tile.
2. 2Verinode copies the template's title and full question set into a new draft on your Surveys tab, defaulted as a team survey, unsent.
3. 3The tile's meta line reads "Cloning…" while this runs.
4. 4Once it lands, the tile clears from From your network (you have now adopted it), and your new draft is ready to send.
5. 5Find the draft under the Active tile in Explore (drafts count toward Active alongside anything already sent). Open it, pick your own team as recipients, and send it exactly the way you would a survey you built yourself. See Creating a survey for the recipient-and-send flow.

Once it's your draft, it is entirely yours. Edit the questions, retarget it to vendors, carriers, or customers instead of your team if that fits better, or put it on a recurring schedule, see Recurrence and scheduling. None of that reports back to HQ. HQ's side only ever records that your operation adopted the template, as a single count. It never sees what your team said in response, because those responses live inside your own draft, not inside the network survey HQ issued.

What can stop a clone

• The template has to have actually been issued by HQ, not still sitting unpublished on their side.
• The template must not have closed. Once HQ closes it, it is no longer available to clone (any clones you already made keep working as your own surveys regardless).
• You have to still be a member of the network that issued it.

Once you've answered or cloned

The moment you submit a Pattern A answer or successfully clone a Pattern B template, that tile drops out of From your network. If it was the last pending item, the whole row disappears from your Forms home until HQ sends something new. Nothing about your answer, or your team's answers to a template you cloned, is ever visible to HQ beyond the anonymized distribution (Pattern A) or the adoption count (Pattern B).

Who sees this row at all

This row only exists for operators who belong to at least one HQ-managed network. If you're not part of a franchise system or association that runs surveys through Verinode, you will never see this row, and its absence is not a sign anything is missing from your account. Everything else on the Forms page, your own surveys, audits, and reviews, works exactly the same with or without a network above you.

Best-practice example

Say your regional HQ pushes a quarterly satisfaction poll to every member of your network: "How satisfied are you with your current equipment vendor?" It lands as a Pattern A tile labeled with your network's name, reading "1 quick question." You click it, the modal reminds you your answer stays anonymous, you pick a rating, and submit. A week later, the same HQ issues a Pattern B template, a five-question customer-satisfaction survey built for members to run with their own customers. You clone it, land on a fresh draft in your own Surveys, add your customer list as recipients, and send it. HQ eventually sees a rolled-up satisfaction score across the whole network from the poll, and a count of how many members adopted the customer-satisfaction template, never your individual rating and never a single one of your customers' answers.

Data sources