"The member roster: statuses and on-platform flags"

What it is

The Roster is the row-by-row list at the bottom of Member Directory, in HQ's Members section. Where the stat tiles above it summarize your membership in aggregate and the Verification Queue handles incoming requests, the Roster is the actual list: one row per company, in company-name order, with dues status, an on-platform flag, and identifying details for each one.

This article covers only what each roster row shows and means. For the stat tiles above it, see Reading the membership stat tiles; for approving or rejecting incoming requests, see Approving and rejecting membership verification claims; for loading or refreshing the roster itself, see Importing and updating your membership roster.

Where to find it

Open Members in the HQ sidebar, or go directly to hq.verinode.ai/members. The Roster is the last of three sections on the page, under the heading "Roster," beneath Import Roster and the Verification Queue.

Reading a roster row

Each row packs four pieces of information: the company's name and on-platform status, its member number and location, its dues status, and its renewal date.

1. 1Company name. The member's company name, exactly as it appears on your imported roster.
2. 2On Verinode tag. If that member has been matched and approved to an actual Verinode account, an "On Verinode" tag appears directly after the company name, in green.
3. 3Member number and location. A second line under the company name shows the member number and city/state, separated by a middle dot, or "No member number" if there's nothing to show.
4. 4Dues status and renewal date. On the right, the dues status appears in its own color, with a renewal date underneath when one is on file.

The On Verinode tag

The "On Verinode" tag means this roster row has been matched to a real Verinode account through the Verification Queue's approval step. It is not something you set directly on the roster; it turns on the moment you approve a member's verification request, and it is what unlocks that member's benchmark cohort and badge. A row without the tag is still a legitimate member of your association as far as your roster is concerned; it simply means nobody has connected a Verinode account to it yet, either because the member hasn't self-declared or because their request is still sitting in the Verification Queue.

The same "On Platform" figure in the stat tiles at the top of the page is just this flag counted across the whole roster, so a row's tag and the stat tile above it always agree.

Member number and city/state

Under the company name, Verinode builds a single line out of whatever identifying details are on file, in this order: member number first, then city and state.

• If a member number is on file, it displays as # followed by the number, for example #1234.
• If both city and state are on file, they display together as City, State, for example Springfield, IL. If only one of the two is on file, only that one shows.
• These two pieces, when both present, are joined by a middle dot: #1234 · Springfield, IL.
• If a row has none of the three (no member number, no city, no state), the line reads "No member number" instead of showing nothing. Note that this fallback only appears when there is truly nothing to show; a row with a city and state but no member number still shows its city and state rather than falling back to "No member number."

All three of these fields come from your own roster import; Verinode displays them as recorded and does not look them up or correct them.

Dues status labels and tones

Every row carries exactly one of four dues statuses, each with its own label and color so a member who needs attention stands out without you having to read every row:

| Status | Label shown | Color | |---|---|---| | Current | "Dues current" | Green | | In grace | "In grace" | Amber/yellow | | Lapsed | "Lapsed" | Red | | Unknown | "Unknown" | Muted gray |

• "Dues current" means the member's dues are paid and in good standing as of your last roster update or reconciliation. This is the only status that lets a matching Verification Queue request be approved.
• "In grace" is a distinct state from both current and lapsed. It signals a member whose dues are in a grace period, not yet fully lapsed but not confirmed current either, typically because your own association records a grace window before treating a member as lapsed. Verinode does not calculate the grace period itself; it reflects whatever your roster import records for that member.
• "Lapsed" means the member's dues are not current. A member who lapses after being on the platform loses their active membership and benchmark access automatically at the next dues sync, without you having to do anything.
• "Unknown" appears when a roster row doesn't carry a recognized dues value, for example a blank cell or an unexpected value in a CSV import. It is not the same as lapsed; it means Verinode has no dues signal for that row at all.

Renewal date

When a renewal date is on file for a member, it appears as a small line under the dues status, reading "Renews" followed by the date. If no renewal date was provided for that row, this line is simply omitted; there is no placeholder text for a missing renewal date. The date shown is whatever was recorded for that member on your roster; Verinode does not recalculate or project a renewal date on its own.

Sort order

The roster list is always sorted alphabetically by company name. There is no alternate sort, filter, or search on this list; it is the full roster in one straightforward order.

Empty state

Before you have imported anything, the Roster section reads:

"Your roster is empty. Import a CSV above and members will appear here."

Rows appear the moment a roster import succeeds, in the same alphabetical order described above.

How to use it

Scan the roster when you want the full picture of your membership rather than just a summary: use it to spot members whose dues have lapsed or moved into grace, to check whether a specific member has connected their Verinode account yet, or to confirm a recent import landed the details you expected. For anything that changes a row's state, whether that's marking a member current again or approving them onto the platform, go to the Import Roster or Verification Queue sections above the list; the roster itself is read-only, a reflection of the data you've brought in and the approvals you've made elsewhere on the page.

The privacy boundary

The roster list only ever shows the fields your association itself collects and imports: company name, member number, city, state, dues status, and renewal date. None of that is a member's private business data. The "On Verinode" tag confirms that a member's account is connected and their benchmark cohort and badge are active; it never opens a window into that member's jobs, financials, or day-to-day operations. Members own their own operational data; your association sees roster status only.

Related help

• Member Directory: the reconciled membership model
• Reading the membership stat tiles
• Importing and updating your membership roster
• Approving and rejecting membership verification claims