Top Performers: the offices to learn from

What the Top Performers row is

Top Performers is the third of four franchisee rows on the Reputation board, and it is the one row on that page built to hold up examples rather than flag problems. Where Below Threshold and Declining Trend exist to surface offices that need attention, Top Performers surfaces the offices whose public standing with Google and Yelp reviewers is genuinely strong, and strong on enough review volume that it is not just a lucky handful of five-star reviews on a brand-new listing.

Verinode reads this the same way it reads every reputation number: from each franchisee's own connected Google Business Profile and Yelp listing, rolled up nightly into a composite score. HQ never opens the review text, a reviewer's identity, or anything from a franchisee's private business records to build this row. What lands here is the aggregate composite, the star ratings, and the review counts a franchisee's own connected platforms already publish.

Where to find it

Open Reputation from the HQ sidebar at hq.verinode.ai/reputation. In the sidebar, Reputation sits in the Revenue group, alongside Accounts and Sales & Marketing.

Top Performers is the third row on the page, after the hero and (when it's live) Network Review Response, and after Below Threshold and Declining Trend:

1. Hero: network reputation
2. Network Review Response (appears once enough offices have registered review-response milestones)
3. Below Threshold
4. Declining Trend
5. Top Performers
6. Most Reviewed

A Download board slide button sits fixed in the top-right corner of the whole page. Top Performers is one of the natural rows to pull into that export when you want proof points for a board update or a franchisee-facing recognition, rather than screenshotting the row by hand.

What qualifies as a Top Performer

A franchisee has to clear two bars at once to appear in this row:

• A composite reputation score of 85 or higher, on the platform's 0-100 scale.
• At least 10 combined Google and Yelp reviews, counting both platforms together.

Both conditions have to be true. The review-count floor exists specifically so a single five-star review on a brand-new listing cannot qualify a franchisee on its own, the row rewards a track record, not a lucky start. Franchisees that clear the bar are sorted with the highest composite score first, and the row shows up to eight tiles.

What each tile shows

Every tile in the row carries the same five pieces of information:

• Label: the composite score rounded to the nearest whole number, followed by "composite," for example "91 composite."
• Headline: the franchisee's name.
• Sub-line: a rating line combining whatever platforms the franchisee has data for, for example "Google 4.6 (58) · Yelp 4.8 (22)." A franchisee with a BBB rating on file also gets a trailing "· BBB A+." If the franchisee only has one platform connected, the line shows just that one, for example "Google 4.7 (144)."
• Meta line: the review trend, when known, for example "Trend: improving." When the trend hasn't been computed for that franchisee, this line is left blank rather than showing a placeholder.
• Gauge preview: a small green gauge graphic, described below.

Clicking any tile opens the same franchisee reputation detail slider used across all four rows on this page: the franchisee's composite to one decimal place against the network's peer comparison, a separate BBB panel, four peer-compared tiles for Google rating, Google review count, Yelp rating, and Yelp review count, and a scope switcher between Group, Regional, and National comparison. See Reputation: network review health at a glance for the full walkthrough of that slider, including how the Group comparison unlocks and why Regional and National aren't seeded yet for reputation metrics.

The gauge preview, explained

The small gauge on each Top Performers tile is the same visual used on Below Threshold, just reading the opposite color. It plots the franchisee's composite score against two threshold marks, 70 and 85, the same two numbers that define the below-threshold floor and the top-performer bar. Because every tile in this row has already cleared 85 by definition, the gauge always fills into the green zone. The gauge itself doesn't add new information beyond the composite score already printed in the label, it's there to make "clearly in the top band" readable at a glance while scanning across the row, rather than reading a comparison chart against the 0-100 scale.

Sizing and framing, compared to the other rows

Top Performers tiles render smaller and calmer than the tiles in Below Threshold. Below Threshold and Declining Trend use an "action" framing meant to draw the eye, since those rows are worklists: offices that need a conversation. Top Performers uses the platform's standard tile framing instead, the same weight as an ordinary metric tile elsewhere on the platform. That's a deliberate signal that this row is informational, a reference list, not a queue of things to go do something about.

Empty state

Until at least one franchisee clears both the composite and review-count bar, the row reads, verbatim:

No franchisees yet meet the top-performer threshold (composite ≥ 85, ≥10 total reviews).

This is the expected state for a small or newly onboarded network, and for any network where connected review platforms haven't accumulated 10 combined reviews on an office yet. It is not an error, and there's no manual refresh to force it, an office moves into the row the first night its composite and review count both clear the bar during the nightly rollup.

How to use this row

1. 1Scan left to right. The leftmost tile has the highest composite score in your network right now.
2. 2Check the rating line for review volume, not just the star rating. A 4.9 built on 300 reviews is a more durable signal than a 4.9 built on 12.
3. 3Click through to a tile to open the full detail slider and see how that franchisee compares to the rest of the network on each individual platform, not just the blended composite.
4. 4Cross-check the same franchisee against Declining Trend before treating it as a settled success story.
5. 5Pull standout tiles into a board slide, a franchisee recognition, or a training conversation about what that office is doing with customer follow-up.

Using Top Performers as the model for best-practice sharing

Top Performers is deliberately a proof-points row, not an automated rollout engine. It tells you which offices are setting the pace on public reputation right now, so you know who to ask when you want to understand what a strong review-response habit or a consistent follow-up practice actually looks like in your network. Pulling one of these franchisees into a board update, a network training session, or a peer recognition is a leadership call Verinode surfaces the evidence for, it doesn't push a rollout on your behalf.

If you're looking for a more systematic, cross-office comparison engine, that's a different row on a different page: Best practices worth propagating across the network runs a nightly top-cohort-versus-rest comparison on SOP coverage and job cycle time, and names a specific practice gap when one exists. That row is built on operational data, not reputation, but it's the same underlying idea, top performers as a source of what to teach the rest of the network, applied to a different dimension of the business.

Related reading

• Reputation: network review health at a glance: the full Reputation page, hero, Network Review Response, and the other three franchisee rows.
• Reputation Watch and Top Reputation: the similarly named but differently thresholded rows on the Compliance page.
• Best practices worth propagating across the network: the operational (SOP coverage and cycle time) version of the same top-cohort idea, on Network Health.
• The office leaderboard and composite ranking: a broader, all-benchmarks ranking of every office, not limited to reputation.
• HQ overview: how Reputation fits into the rest of HQ's network intelligence sections.

Data sources