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Action Plans vs Decisions: how the two HQ surfaces differ

**Decisions** and **Action Plans** sit next to each other in the HQ sidebar. Decisions opens at `hq.verinode.ai/decisions`, Action Plans at `hq.verinode.ai/actions`. They look almost identical on f…

9 min read·Updated July 14, 2026
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What these two surfaces are

Decisions and Action Plans sit next to each other in the HQ sidebar. Decisions opens at hq.verinode.ai/decisions, Action Plans at hq.verinode.ai/actions. They look almost identical on first glance, same header shape, same search box, same tiles, and that similarity is deliberate: both surfaces are the same underlying board, read two different ways.

Decisions is the franchisor inbox: every network-level item Verinode has surfaced, at every stage, in one gallery. Action Plans is the in-flight view of that same inbox: it drops anything still waiting on you and anything you've already closed out or turned away, and shows only the work that's actively running, laid out on a timeline instead of a grid of cards.

Neither surface shows you a single franchisee's private business data. Both read from network-level source records only, plans HQ itself drafted, interventions HQ opened, consent requests HQ sent, and program audits or violations tied to HQ's own programs. Franchisees own their operating data; what lands here is the record of HQ's own decisions and the compliance/consent trail with the network, not a window into anyone's books.

The one data set behind both pages

Both pages pull from the exact same four source kinds, merged into one list:

  1. Decision plans: the playbooks you've drafted and activated for the network (the network data). Status runs draft → active → completed, or archived at any point.
  2. Interventions: the at-risk-franchisee queue HQ has opened (the network data). Status runs queued → contacted → in_progress → resolved, or closed as no action taken.
  3. Consent requests: asks HQ has sent to an individual franchisee for something that needs their sign-off, most often permission to view a metric that's normally masked (the network data). Status runs pending → approved/declined/withdrawn, or expired.
  4. Program audits and violations: items awaiting HQ judgment on a network program: a submitted or disputed audit, or an open or escalated violation (the network data and the network data).

Every row from all four tables is projected into the same shape the tile, the timeline, and the calendar already know how to render, the same components IQ uses for an individual operator's decisions. Decisions and Action Plans are two different filters and two different default views over that one merged list, not two separate data sources. That's why a plan you activate on Decisions shows up on Action Plans a moment later, and why acting on an item from either page updates the other on your next visit.

Note

Where a franchisee's identity would otherwise appear on an intervention or consent-request tile, for example the location name behind an at-risk flag, HQ shows an anonymized label such as "Franchisee #A1B2" instead of the real name, unless your network's entity model is configured as one single legal entity. This follows the same privacy boundary as the rest of HQ: aggregates and compliance status are visible, individual identity is not, unless the structure of your organization means there's nothing to protect.

Decisions: the full board

What it is. The complete gallery of every network-level item HQ is tracking, regardless of stage. Its subtitle reads: "Network-level decisions across plans, interventions, consent requests, and program audits, the franchisor inbox."

Layout. A gallery of tiles (the same finding-tile cards used across Verinode), grouped by domain glyph or franchisee logo where one applies. There's no timeline or calendar toggle here; a decision on this board is a flat item, not a multi-step, time-bounded plan, so a Gantt read is the wrong lens for this page and the view toggle simply isn't shown.

Filters in the toolbar:

  • Search: a text box that matches on the item's title and, where present, the franchisee or program name.
  • Status dropdown: the six standard statuses, each with a live count in parentheses: All, Pending, Acted, Parked, Ignored, Resolved. Pending covers anything new or not yet reviewed; Acted covers anything currently in motion; Ignored covers anything you've dismissed (an archived plan, a withdrawn consent request, a disputed audit, a waived violation); Resolved covers anything fully closed out.
  • Business area dropdown: appears once the current status filter spans two or more areas, so you never see a single static option. Each HQ item is mapped into one of five areas: Governance (consent requests), Compliance (audits and violations), Operations (decision plans), Growth, or Risk (interventions). The dropdown lists only the areas actually present in your current status filter, each with its own count, and resets to "All areas" automatically if a change in status filter would otherwise leave it pointed at an empty area.
  • Sort dropdown: "Newest first" (default) or "Biggest impact."

Tiles. Clicking anywhere on a tile's body opens the same glass slider workspace used everywhere else in Verinode, showing the full detail behind that item. What buttons a tile carries, and what each one does, depends on which of the four source kinds it is:

  • A decision plan tile: Act moves a draft or paused plan to active, or an active plan to completed; Ignore archives it at any stage.
  • An intervention tile: Act advances the lifecycle one step (queued → contacted → in progress → resolved); Ignore closes it as no action taken.
  • A consent request tile: HQ can only Ignore, which withdraws HQ's own request. Approving or declining a consent request is the franchisee's call, not HQ's, so there's no Act button on this kind from the HQ side.
  • A program audit tile: Act approves a submitted or disputed audit; Ignore disputes a submitted one.
  • A program violation tile: Act resolves it; Ignore waives it; a middle action escalates an open violation.

Every tile also carries Discuss, which opens the item in the agent panel so you can ask Verinode follow-up questions about it, available at every stage, including resolved and ignored items.

Empty state. With no filter applied and nothing on the board yet, the gallery reads: "No decisions for you yet. They'll land here as Verinode spots cost savings, risk, and growth opportunities in your data." With a specific status filter applied and nothing matching it, the message narrows to that filter, for example "Nothing acted for you right now."

Action Plans: the in-flight view

What it is. The same four source kinds, filtered down to what's actually running or just finished. Its subtitle reads: "Network initiatives in flight, plans you've activated, interventions in progress, consent requests approved. The work running across the network." Anything still pending your review, anything parked, and anything ignored is left off this page entirely, on purpose, that triage happens on Decisions. Action Plans is where you track execution, not where you screen new items.

Default view. Action Plans opens with the status pre-set to Acted and the view pre-set to Gantt. Under the hood the page filters to items in the acted or resolved state first, then buckets those by how urgent their next step is, so the status dropdown you saw on Decisions is replaced here by an action-bucket dropdown:

  • Planning: Verinode is actively generating the plan right now.
  • Ready to start: a plan has been drafted with its steps in place, but nothing has kicked it off yet.
  • Overdue: the plan's next step is past its due date.
  • Due today / Due tomorrow: self-explanatory, based on the plan's own schedule.
  • Later: everything else still ahead, plus plans that haven't been started.
  • Completed: every step in the plan is done.

Each option in the dropdown shows its own live count, and the underlying business-area filter from Decisions doesn't appear here; plan-step urgency is the one axis that matters on this page.

The Gantt view. A weekly timeline running about four months, one row per in-flight item, with its steps drawn as blocks positioned on the calendar. A row that's still generating shows a "Planning" pill in place of a timeline track; a row with a saved plan nobody has started yet shows "Ready to start" instead. Hovering a step block shows its title and due date. Clicking a row's label or a step block opens the same glass slider workspace as the gallery tile does on Decisions.

Because the four HQ source kinds don't natively track a per-step timeline the way an operator's agent-drafted plan does, Verinode builds a lightweight, standard timeline for each kind so it has something real to draw: a decision plan's timeline runs Drafted → Activated → Adoption check → Completed; an intervention's runs Flagged → Contacted → In progress → Resolved; a consent request's runs Sent → Approved → Closed; a violation's runs Detected → Escalated → Resolved. The step dates are reasonable estimates anchored to the item's real timestamps, not a claim that HQ tracks minute-by-minute progress on every one.

Empty Gantt state. If nothing matches the current filter at all: "Nothing matches this filter." If there are in-flight items but the specific bucket you've chosen is empty, the message is written for that bucket, for example, on Overdue: "Nothing overdue. Steps past their due date land here so they don't slip." On Ready to start: "Nothing ready to start. Plans whose first step has come due will land here." On Completed: "No completed plans yet. Plans you resolve land here so you can run a retrospective."

The Calendar view. Click the calendar icon next to the Gantt icon to switch. Same filtered row set as the Gantt, laid out by due date instead of as a horizontal timeline. If there's nothing to show, it reads: "No plans on the calendar yet. Action plans appear here as soon as you click Act on a decision. Each plan step lands on the day it is due."

Selecting and canceling plans. A Select button in the toolbar switches the page from Gantt/Calendar into a flat checklist of every cancelable (currently active) item, with a "Select all" link and a sticky bar at the bottom of the screen showing how many you've picked and a Cancel plan (or Cancel N plans) button. Canceled items close out as not completed and drop off the active list. Click Done to leave selection mode without canceling anything.

Tile actions on Action Plans. The same per-kind Act / Ignore semantics from Decisions apply here too, since it's the same underlying data, an in-flight decision plan can still be advanced to completed or archived from this page, an in-flight intervention can still be advanced or closed. Items that have already resolved or been dismissed show Discuss only; there's nothing left to act on.

Choosing which page to use

Use Decisions when you're triaging: reviewing what's new, deciding what to act on, parking something for later, or dismissing something HQ doesn't need to pursue. Use Action Plans when you already know what's running and want to see how it's progressing: what's overdue, what's due this week, what just finished. Decisions is where the inbox gets worked; Action Plans is where the work gets watched.

  1. 1Start on Decisions to see everything, unsorted by urgency, and use the status dropdown to find what's new.
  2. 2Act, park, or ignore items from their tiles as you review them.
  3. 3Switch to Action Plans to see only what's now running, defaulted to the Gantt so you can read the whole network's active work as a timeline.
  4. 4Use the action-bucket dropdown there to jump straight to what's overdue or due today.
  5. 5Open any tile from either page for the full detail, or click Discuss to ask Verinode about it directly.

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