Network headcount: reading the Workforce hero

What this is

The Workforce hero is the top panel of the Workforce section in Verinode HQ. It gives leadership a single, real-time read on how many people are working across the entire network right now, how that headcount breaks down by employment type and role, and three network-wide health signals: weighted average tenure, open incidents, and OSHA-recordable incidents over the trailing 36 months.

Everything on this panel is a network rollup. HQ never sees an individual membership's private team records, staff names, or personnel files here; it sees counts and rates aggregated across every membership that has registered a team. This holds the same privacy boundary as the rest of HQ: memberships own their own data, and HQ's job is to see the network in aggregate, flag risk, and let leadership decide what to do about it.

Note on terminology: this section is labeled Workforce, not "Team." A franchisee's staff are that franchisee's team, not the franchisor's, so HQ frames the rollup as network workforce data rather than implying HQ has a direct employment relationship with anyone shown here.

Where to find it

1. 1Open Verinode HQ and look at the sidebar for Workforce (it uses the same icon as the Workforce/team navigation entry).
2. 2Select it, or go directly to hq.verinode.ai/team.
3. 3The hero panel is the first thing on the page, above the Understaffed, Safety Risk, Bench Depth, Team Reviews, Work Style, and Team by Franchisee rows.

Reading the hero panel

The headline: active members

The large number at the top left is Active members: the sum of active team members across every membership in the network. This is a live count, not a historical average, and it only counts people currently marked active on their membership's own roster.

Next to it is a pill showing how many memberships are contributing workforce data, for example "12 franchisees" or "1 franchisee." If no membership has registered any team data yet, the pill reads "No team data yet" instead of a franchisee count.

The pill's color reflects the combined volume of open incidents and OSHA-recordable incidents (36 months) across the network:

• Green when there are zero combined incidents network-wide
• Gray/neutral when there are 1 to 3
• Amber (Maintain) when there are 4 to 10
• Red (Analyse) when there are more than 10

This gives leadership a one-glance temperature check on network safety load before reading anything else on the page.

The subtext line: the FTE / contractor / role breakdown

Directly under the headline, a single line spells out the full breakdown, for example:

"142 total · 118 FTE · 24 contractor · 96 techs · 22 leadership · 24 admin."

Read it as two separate breakdowns of the same population, not one list that adds up in a single direction:

• Employment type: FTE and contractor. Every team member is one or the other.
• Role: technicians, leadership, and admin. Every team member also has one of these three role classifications.

So "142 total" is the count of every team member ever registered across the network (active and inactive), while the FTE/contractor split and the technician/leadership/admin split are each their own full accounting of that population, just sliced along a different axis. This is why the two breakdowns don't need to sum to the same running total as each other. If no membership has registered any team members yet, this line is replaced with:

"Team data will appear as franchisees register their team members."

Secondary tile: Avg tenure

Shows the network's weighted average tenure in years, one decimal place, for example "3.4". "Weighted" means each membership's average tenure is weighted by how many active members it has, so a large membership's tenure profile pulls the network number toward itself more than a one-person membership does.

If no membership has hire-date data on file yet, this tile shows "0" with the caption "Awaiting hire dates" instead of the usual "Weighted years" caption. This tile is always shown in neutral gray; tenure length by itself doesn't drive a color signal here.

Secondary tile: Open incidents

Shows the count of currently open incidents across the entire network. This tile turns red (Analyse) when the count is above zero, and green (Expand) when it's zero, since an open incident is something that needs attention now.

The caption underneath is about headcount, not incidents: it reads either "+N under target" (the network is short N people against the role-slot staffing targets memberships have set for themselves) or "Network at target" if there's no shortfall, or "Across the network" if no memberships have set staffing targets at all. Staffing-target gaps are broken out per membership in the Understaffed row further down the page; see Reading the Understaffed row.

Secondary tile: OSHA 36mo

Shows the raw count of OSHA-recordable incidents logged across the network over the trailing 36 months. This is a rolling count, not a rate, and not the same number as the OSHA rate per 100 FTE shown further down in the Safety Risk row, which normalizes for network size and benchmarks each membership against the network median. See Reading the Safety Risk row and OSHA rate for that comparison.

This tile turns amber (Maintain) when the count is above zero, and green (Expand) when it's zero. It is intentionally a lower-urgency color than Open incidents: OSHA 36mo is a trailing historical count you monitor, while Open incidents is something currently in motion that needs action.

What's below the hero

The hero panel sits above five more rows that break the same rollup down by membership: Understaffed, Safety Risk, Bench Depth, Team Reviews, Work Style, and Team by Franchisee. Those rows name individual memberships (by their business name) so leadership can see which membership is driving a network-wide number seen in the hero, but they still never expose an individual staff member's name or personnel record. Related reading:

• Reading the Understaffed row
• Reading the Safety Risk row and OSHA rate
• Reading the Bench Depth row
• Reading the Team Reviews row
• Team by Franchisee: the full roster view

Empty states

If no membership in the network has registered a team yet, the hero still renders with an Active members headline of 0, a pill reading "No team data yet," and the subtext:

"Team data will appear as franchisees register their team members."

Further down the page, the Team by Franchisee row uses slightly different wording for the same underlying condition:

"Team data will appear as franchisees register their members."

Both are the same message: workforce data is opt-in and membership-reported, so the hero starts empty and fills in as memberships add their team.

How to use it

Check the hero at the start of a leadership review to get the network's current size and shape before drilling into any one membership. If the incident tiles or pill are showing amber or red, treat that as a prompt to open the Safety Risk or Understaffed rows below and identify which specific memberships are driving the signal, rather than trying to act on the network-wide number directly. Verinode surfaces the pattern; leadership decides what, if anything, needs a conversation with the membership involved.