Playbook Scoreboard: The Network-Wide Adoption View

What the Playbook Scoreboard is

Every decision plan you author and push to your network, whether it started life as a playbook, an initiative, an intervention, or a network pattern, has a lifecycle: drafted, activated, worked by your franchisees, and eventually completed or paused. The Decisions page is where that lifecycle is managed, it is your inbox and your workload queue. The Playbook Scoreboard is the other half of the picture: a performance-management view that takes every plan you have shipped and ranks it by how well the network actually adopted it.

The page's own subhead says it plainly: this is the network-wide view of every decision plan you have shipped, ranked by adoption, and it is distinct from Decisions, the inbox queue. Decisions answers "what needs my attention right now." The Playbook Scoreboard answers a different question: across everything you have shipped, which playbooks are landing, and which ones need diagnosis.

That distinction matters because the two pages serve different moments in your week. Decisions is where you push a new plan, review who has acknowledged it, and follow up with slow movers, plan by plan. The Playbook Scoreboard is where you step back and ask a portfolio-level question: of everything I have rolled out this quarter, what is actually sticking, and where is my program of playbooks underperforming as a whole.

Who this page is for

The Playbook Scoreboard is built for the Franchise Operations Manager, or whoever at HQ owns the portfolio of standards, initiatives, and interventions pushed across the network. It is not a task list and it will not tell you what to do next on any single franchisee. It is a scoreboard: a ranked, at-a-glance read on program effectiveness, meant for the person who has to answer questions like "is our new estimating-discipline playbook actually changing behavior across the network" or "which of our last six initiatives never took hold and needs a rethink."

If you are looking for a specific franchisee's status on a specific plan, or you need to push a new plan and track individual acknowledgments, that work happens on Decisions. The Scoreboard is where you judge the portfolio, not manage the queue.

Where to find it

Open the Playbooks item in the sidebar, in the top group of links alongside Feed, Decisions, and Action Plans, at hq.verinode.ai/playbooks. It sits directly after Action Plans and before Broadcast, reflecting the funnel HQ plans move through: a plan is raised on Decisions, worked on Action Plans, pushed to the network from Broadcast, and its adoption is judged here, on the Scoreboard.

Layout

The page is a flat, sidebar-style scroll, not a set of cards stacked on cards. It opens with a page header, then a hero row of four metric tiles, then up to three horizontally scrolling rows of tiles, each answering a different question about your playbook portfolio:

1. Top performers, highest adoption: the plans that are landing best across the network.
2. Need diagnosis, adoption below 40%: plans that have been live long enough to judge and are underperforming.
3. All active playbooks: every plan currently in flight, sorted by adoption.

Each row can render its tiles, or, if there is nothing to show yet, a plain empty-state line in place of the tile row. There is no page-level tab switcher, everything on this page is one continuous scroll.

The hero row

Four metric tiles summarize your playbook portfolio at a glance:

• Active playbooks: the count of plans currently in active status. The subline reads "Last created [date]" if you have activated a plan recently, or "Currently shipping" if there is no recent creation date to show.
• Completed (90d): how many plans reached completed status and had a completion date inside the last 90 days. The subline reads "Rollouts wrapped this quarter."
• In draft: the count of plans still in draft status, authored but not yet activated and pushed to the network. The subline reads "Authored, not yet activated."
• Distinct kinds: how many different plan kinds appear across your whole portfolio (playbook, initiative, intervention, pattern, and so on). The subline reads "Plan-kind variety across portfolio."

These four numbers are a pure headcount of your plan library by status, they are not adoption-weighted. A network that has activated twelve playbooks and completed three of them in the last quarter will show 12 / 3 / however many drafts and kinds, regardless of how well any individual plan actually landed. Adoption performance is what the three rows below the hero exist to show.

Reading an adoption tile

Every tile below the hero row (in Top Performers, Need Diagnosis, and All Active Playbooks) follows the same shape:

• Label (top): the adoption percentage, read as "N% adopted." A plan that has not yet been decorated by the nightly adoption calculation reads "Awaiting cron" here instead of a percentage.
• Headline: the plan's title, exactly as you named it when you authored it.
• Sub-line: the plan's kind (Playbook, Initiative, Intervention, Pattern, or Subtask, depending on how it was authored) followed by how many franchisees have been affected out of how many total, for example "Playbook, 8 of 12 franchisees" (in Top Performers and Need Diagnosis) or "8/12" (in All Active Playbooks).
• Meta line (bottom): timing context. On Top Performers, this reads the median days it took franchisees to acknowledge the plan, or, if that figure is not available yet, how long the plan has been live. On Need Diagnosis, it reads the same median-acknowledgment figure with the note "review friction" attached, or "Awaiting acknowledgment" if no franchisee has acknowledged the plan yet. On All Active Playbooks, it simply reads how long the plan has been live, or is blank if the plan has not been activated.

Clicking any tile opens that plan's detail on the Decisions page, scoped to that specific plan, where you can see the fuller per-membership breakdown, who has acknowledged, who has started, who has declined, and who has completed the work, along with any IU sponsorship you have attached to the push.

Top performers, highest adoption

This row surfaces the plans with the strongest adoption across your completed and active portfolio, sorted by adoption percentage from highest to lowest, capped at the top six. A plan only qualifies for this row once it has an actual adoption percentage attached, plans still awaiting their first cron decoration do not appear here, since there is nothing yet to rank them on. Tiles in this row are colored in the Expand signal green regardless of the exact percentage, this row is a "what's working" lens, and every plan in it is, by construction, among your best performers.

Empty state. If no plan in your portfolio has an adoption percentage yet, the row is replaced by a plain line under the heading "Top performers, highest adoption" reading: "Adoption rates appear after the next nightly cron decorates recently-activated plans." That is the literal explanation, not a placeholder, it tells you the numbers are coming, not missing.

Need diagnosis, adoption below 40%

This is the row built to flag the plans that need your attention as a portfolio manager, not a workload item, a program-health flag. A plan lands here when it has an adoption percentage under 40%, and has been live long enough for the nightly cron to have decorated it at least once (a brand-new plan with no data yet does not qualify, since "under 40%" is meaningless without a real reading). Candidates are sorted lowest adoption first, so the plan struggling hardest sits at the front of the row, capped at six. Tiles here are colored in the Analyse signal red and rendered at higher visual intensity than the other rows, deliberately, this is where your eye should land first when scanning the page.

Unlike the other two rows, Need Diagnosis has no empty state message: if no plan currently qualifies (nothing is both decorated and under 40% adoption), the entire row, heading included, is simply omitted from the page. A healthy portfolio with no underperforming, sufficiently-aged plans will not show this row at all.

All active playbooks

This is the complete list, every plan currently in active status, sorted by adoption percentage from highest to lowest, with plans that have no adoption percentage yet ("Awaiting cron") pushed to the bottom rather than sorted to the top, so a freshly-activated plan with no data doesn't crowd out plans with real, ranked performance. Up to 18 tiles render in this row. Unlike the two rows above it, tile color here is dynamic per plan: adoption at 75% or above renders in the Expand signal green, 40% up to 75% renders in the Maintain signal yellow, under 40% renders in the Analyse signal red, and a plan with no adoption percentage yet renders in the neutral copper tone.

Empty state. If there are no active plans at all, the row is replaced by a line under the heading "All active playbooks" reading: "No active playbooks. Author one in Broadcast or activate a draft." "Broadcast" is a live link straight into /franchise/broadcast, where you compose and push a new plan to your network.

1. 1Start at the hero row. Check Active Playbooks and In Draft together, a portfolio with a large draft pile and few active plans is a launch bottleneck, not an adoption problem.
2. 2Scan Top Performers. These are the plans working as designed, worth noting for what made them land (clear ask, short acknowledgment window, or strong sponsorship).
3. 3Check Need Diagnosis, if the row is present at all. Every plan here has had enough time to be judged fairly and is still under 40% adoption, treat this as your weekly follow-up list at the program level.
4. 4Scroll All Active Playbooks for the full ranked picture, and click into any tile whose kind, timing, or affected-count looks off to reach the per-membership detail on Decisions.

The privacy boundary

The Playbook Scoreboard is an aggregate view by design. Every count on this page, active playbooks, completed plans, franchisees affected out of franchisees total, adoption percentage, median days to acknowledge, is a rollup across your network. HQ does not see any individual franchisee's private business data (their jobs, their financials, their clients) anywhere on this page or on the plan detail it links to. What you see when you click into a plan is where each membership stands in that plan's own adoption lifecycle (pushed, acknowledged, in progress, declined, or completed), not the underlying business results that led them there. Franchisees own their data; the Scoreboard measures whether your network is acting on what you've shipped, not what any single membership's numbers look like.

Related reading

• /help/hq-overview: how the Playbook Scoreboard fits into the rest of the HQ sidebar and the funnel it sits in.
• /help/hq-compliance: where Programs and standards-driven requirements live, as distinct from decision-outcome playbooks.
• /help/hq-programs: the standards catalog that plans and playbooks often enforce or reinforce.
• /help/broadcasting-to-your-network: how a plan gets pushed to franchisees in the first place, upstream of everything the Scoreboard measures.
• /help/network-health: the broader network rollup the Scoreboard's adoption counts feed into.
• /help/hq-report-library: where portfolio-level adoption trends can be pulled into a shareable report.