Reputation on mobile
Reputation on mobile is the same reputation intelligence you get on the web `/reputation` page, laid out for a phone: your composite Trust Score, your per-platform standing on Google, Trustpilot, Y…
On this page
What this is
Reputation on mobile is the same reputation intelligence you get on the web /reputation page, laid out for a phone: your composite Trust Score, your per-platform standing on Google, Trustpilot, Yelp, BBB, and Facebook, your recent reviews, and the reputation decisions Verinode has surfaced, all rebuilt as a scrolling stack of horizontal tile rows instead of a desktop card slider.
Verinode does not post reviews, write responses, or manage your profiles for you. It reads the reviews and profile data you've connected and surfaces where your standing is strong, where it's slipping, and where a reply is overdue, so you can decide what to do about it.
Not everything from the desktop page has a mobile counterpart yet. The mobile view distills the web page down to what fits a phone and matters most on the go: hero numbers, take-action decisions, per-platform snapshots, and the recent-reviews feed. Four things stay web-only for now: connecting a new review profile (the business-search and paste-a-URL flow), the AI response composer, the carrier-versus-customer divergence panel, and the deeper peer-cohort drill-down. Where mobile needs one of those, it says so and points you back to the web page rather than faking the feature.
Where to find it
On the mobile app, open Business from the tab bar, then tap Reputation. The route is /m/business/reputation.
If Reputation hasn't been switched on for your account yet, you land on a Switch on Reputation panel instead of the layout below. This mirrors the web activation gate exactly: a blurred preview of the real layout sits behind a centered panel reading "Switch on Reputation" with the line "Your reviews and customer satisfaction, measured against peers." underneath, a Switch on Reputation button (reads "Switching on…" while it runs), and the note "Data will appear here as it flows in. Nothing is switched on until you say so." Tap the button and the real page loads in its place, no separate reload needed. This is an activation step, not a paywall.
Once the section is active, the page loads by pulling your reputation bundle (composite score plus all five platforms), your 40 most recent reviews, your connected profiles, any open reputation decisions, and your review-response cycle timing, in one pass.
The hero row: four tiles
At the top, a horizontally scrolling row of four large tiles. Tap any one to open a detail sheet; swipe left or right inside an open sheet to move between the four without closing it.
Trust Score. The headline is your composite Trust Score, 0 to 100, colored green at 80 and above, plain foreground color from 60 to 79, and red below 60. Under it: "N platform(s) · N reviews" once you have a score, or "Connect a review profile to start" before you do. Opening the detail repeats the score and adds a Composition block: total reviews, average rating (out of 5), response rate, and the sentiment split written as "X%+ · Y%° · Z%−" (positive, neutral, negative).
Avg Rating. Your average rating out of 5, to two decimal places (for example "4.62"). Underneath: "X% positive · Y% negative" once you have reviews, or "No reviews yet" before you do. The support label reads "Strong" at 4.5 and above, "Solid" from 4.0 to 4.49, or "Below threshold" under 4.0, colored green, neutral, or red to match. Opening the detail shows a Sentiment Split block (positive / neutral / negative, each as a percentage) and a By Platform block listing every platform with a score, each row showing that platform's average rating and review count.
Reviews 90d. A count of reviews across every connected platform in the last 90 days. When any of those are negative, the line underneath reads "N negative · need attention" and the support pill reads "N negative" in red; otherwise it reads "Across every connected platform" with a "Healthy cadence" support pill in green, or "Cold last 90d" in a muted tone if the count is zero. Opening the detail breaks the same 90-day window out by platform, appending "· N−" to a platform's count when it has negative reviews in the window.
Response Rate. The percentage of reviews you've replied to, colored green at 75% and above, yellow from 40 to 74%, red under 40%. The line underneath always reads "Replies posted on reviews." The support pill reads "Operator-class" (green), "Mid pack" (neutral), or "Replies overdue" (red) at those same breakpoints. Opening the detail adds a By Platform block: each platform's response rate, plus its median days-to-respond when Verinode has mined enough of your posted-to-responded history to compute one.
Take Action row
The second row is where Verinode surfaces work to do, matching the platform-wide Take Action pattern:
- An agent activation tile first: tap it to open the IQ agent for a live conversation about your reputation. It retires from the row once you've engaged with the Reputation agent at least once.
- A Profile Bio launch tile, labeled "Profile Bio" with the subtitle "A bio for your review pages." Tapping it opens a full-screen generator with two tabs, Overview and Generate a bio, that writes a ready-to-paste "About your company" bio from your own business details. It's a deliverable you copy out to paste into your Google or Trustpilot listing, not a record Verinode stores and re-shows.
- After those two, any open reputation decisions render as decision tiles, each with its recommended action and dollar or risk stake. Tap one to open the decision in the decision workspace.
When there are no open decisions, a placeholder tile fills the spot instead:
- Cold Start / "Connect a review profile on web to start." when you have no composite score yet, meaning no platform is connected.
- All Clear / "No open reputation decisions." once you have a score but nothing currently needs attention.
Either way, the tile adds: "Verinode is watching for divergence between carrier scorecards and customer surveys."
Note
Connecting a new review profile (Google business search, or pasting a Trustpilot / Yelp / BBB / Facebook URL) is a web-only flow. On mobile, the placeholder tile and the Manage profiles modal both point back to the web Reputation page for that step.
Explore row
Six tiles: one for each of the five review platforms, plus Response Time.
Google, Trustpilot, Yelp, BBB, Facebook. Each platform tile shows the platform name, its average rating (to two decimals) when Verinode has a score for it, and a subline reading "N reviews · trust NN" (review count and rounded trust score). If the platform is connected but hasn't produced a score yet, the value reads ", " with "Analyzing reviews" underneath. If the platform isn't connected at all, the value reads "Off" with "Not connected yet" underneath. Each tile carries a small preview chart tuned to that platform so the row reads as five distinct visuals rather than five identical dials: Google shows a red/amber/green gauge of the trust score; Trustpilot shows a positive/neutral/negative sentiment split; Yelp shows a response-rate ring; BBB shows the average rating mapped onto a ring; Facebook shows a positive-sentiment ring.
Tapping any platform tile opens its detail sheet:
- The platform name, its average rating (or ", " / "Off" per the same connected-but-no-score / not-connected logic above), and the same reviews-and-trust-score subline, or, if unconnected, "Connect this profile on the web Reputation page."
- A Sentiment block (when a score exists): positive, neutral, negative percentages, and response rate.
- A Posture block (when Verinode has one): a Stance row (a plain-language read like Healthy, Drifting, or Exposed) plus a one-line reason underneath when available.
- A Recent Reviews block listing up to eight of that platform's reviews, each showing the reviewer's name (or "Anonymous") and post date on the left and the star rating on the right.
Response Time. Reads the median number of days it actually takes you to respond to a review, mined from your own posted-to-responded history, the same measurement used on the web Overview tile. The subline reads "median days to respond to a review" once Verinode has mined enough history, or "Respond to reviews to map your turnaround" before it has. Where peer data is available, a peer-comparison figure sits alongside your own number. Tapping this tile opens the Response Rate hero detail described above.
Most Recent reviews
A row of individual review tiles, one per review, up to your 16 most recent, across every connected platform. Each tile shows:
- A colored dot and the platform name (green for a positive review, red for negative, copper for neutral).
- The star rating as a large number with a star mark.
- The reviewer's name, or "Anonymous" when none is on file.
- Up to three lines of the review text, when there is any.
- A status dot and label at the bottom: green "Replied" when you've posted a response, yellow "No reply" when you haven't.
When you have zero reviews on file, the row is replaced with a line of text: "Reviews appear here once a connected profile is analyzed."
Tapping a review tile opens its detail sheet:
- A header naming the platform and the review's sentiment (Positive, Neutral, or Negative), then the star rating and reviewer name as the title, then the post date.
- Review, the full review text, when present.
- Topics, a plain-language list of the themes Verinode detected in the review, when any exist.
- Owner Response. If you've replied, it shows your response text, the date it was posted, and how many days it took to respond, when that figure is available. If you haven't replied yet, it reads: "No reply posted yet. Compose a response on the web Reputation page."
- Status, a humanized read of the review's response status (for example Owner Responded or a suggested-response state), so you can see at a glance whether it's still open.
A note on the numbers
Every figure on this page, the Trust Score, the average rating, the response rate, the sentiment split, the platform-by-platform breakdowns, is computed live from the reviews that have actually flowed in from your connected platforms. There's no placeholder data anywhere on this page. A dash or an "Off" value means Verinode doesn't have that input yet, either because a platform isn't connected or because it hasn't produced a scored review yet, not that anything is broken.
Where a peer comparison would expose another operator's raw numbers, Verinode holds back the figure and shows a qualitative read instead (ahead, behind, or a plain status word), consistent with how every benchmark on the platform is presented, and it never surfaces peer-cohort sizes or thresholds. Peer comparisons only appear once Verinode actually has one to make.