The Reviews list

What the Reviews list shows

Every review your customers have left, on every platform you've connected, in one scrolling list. Verinode reads the reviews that already exist on Google and Trustpilot, the star rating, the text, the date, whether you've already replied, and lays them out so you can see the whole picture, work through what's unanswered, and reply without leaving the page.

Verinode does not post replies on your behalf. It drafts a suggested response, and you copy it and paste it into Google or Trustpilot yourself. The Reviews list is where you read, filter, and prepare, not where the reply gets published.

Where to find it

Open Reputation from the sidebar (it sits under the Revenue group) at iq.verinode.ai/reputation. Reputation is a horizontal card slider with three cards: Reviews, How you're doing, and Findings. Reviews is the leftmost card and the one this article covers.

There are two ways to land on it:

• Click the Reviews tile in the Explore row on the Reputation home screen. It shows your total review count and reply rate (for example, "42% reply rate") and opens the full, unfiltered list across every platform.
• Click a connected platform tile in the Review profiles row further down the home screen (Google, Trustpilot, and so on). That opens the Reviews list already filtered to that one platform.

You can also open Reviews from the Response Time tile in the Explore row: it shows the same review list, since response turnaround is mined from the reviews themselves.

Cross-platform view vs. per-platform filtering

By default the Reviews list shows every review from every platform you've connected, newest activity first, up to 60 reviews at a time. The header above the list reads:

All reviews N reviews · click any to see the full text + AI reply.

Click a platform tile instead (Google, Trustpilot) and the list narrows to only that platform's reviews. The header changes to match, for example:

Google reviews N reviews · click any to see the full text + AI reply.

Right now Google and Trustpilot are the platforms Verinode can actually connect and scrape. Yelp, BBB, and Facebook exist in the data model for the future, but until their scrapers are wired in they don't appear as connectable tiles, so you won't see a filtered Yelp or Facebook list yet.

Each review carries a small platform label at the bottom of its card (for example, "google" reads as Google), so even in the cross-platform view you can tell at a glance where a given review came from.

The profile-page preview header

When you open Reviews filtered to one platform, the list leads with a preview of that platform's business profile, the same page a customer sees before they leave a review. It shows:

• Photo strip. Up to four photos pulled from the profile, if any are on file.
• Business name with a green Connected badge next to it.
• Address, when Verinode has it from the profile's details.
• Rating badge, the platform's own average rating (one decimal place) with a star icon, and the review count underneath ("42 reviews").
• Category tags, up to four, humanized from the platform's raw category codes (for example "Water Damage Restoration" instead of a raw category string).
• A details grid: phone number, website (as a clickable link), whether business hours are set ("Hours set"), and photo count.
• Business description, if the profile has one, under a "Business Description" label.
• Map preview, a static map image of the business location, if available.
• "View on Google Maps" (or the platform's name) link that opens the live profile in a new tab, plus "Last synced [date]" showing when Verinode last pulled fresh data from that profile.

If a photo or the map image fails to load (platform image links expire from time to time), Verinode just hides that element rather than showing a broken image. This preview only appears for the platform you filtered to; the all-platforms view doesn't show a profile header, since there's no single profile to preview.

The review card

Below the profile header (or at the top of the list, in the all-platforms view) is the review list itself. Each card shows:

• Avatar and reviewer name. A copper circle with the reviewer's first initial, and their name (or "Anonymous" if the platform didn't supply one).
• Date, formatted like "Jun 14, 2026."
• Stars. A 1-to-5 star rating rendered as filled/unfilled star glyphs in copper.
• Review text, shown in full (not truncated).
• Sentiment badge. Verinode's own read on the review's tone: Positive, Neutral, or Negative, color-coded (green, amber, rose). This only appears once Verinode has analyzed the review's text; a freshly scraped review without a sentiment read yet shows no badge.
• Topic tags, small pills naming what the review actually talks about (for example "communication," "cleanup"), when Verinode has extracted any.
• Owner Response, shown in a shaded box labeled "Owner Response," if you (or a past employee) already replied to the review on the platform itself.
• Suggested Response, a copper-tinted box with an AI-drafted reply, shown only when there's a draft and you haven't already responded on the platform. A Copy button sits in the corner; once you've copied it, the button reads ✓ Copied. Verinode never posts this reply itself, you paste it into Google or Trustpilot by hand.
• Status badge, at the bottom of the card, one of:

- Needs Response (rose), no response exists anywhere yet. - Draft Ready (amber), Verinode has a suggested reply waiting, but you haven't copied it. - Copied (green), you've copied the suggested reply (Verinode assumes you'll paste and post it). - Responded (green), you've already replied on the platform itself. This is the one status Verinode reads back from the platform, not from your activity in Verinode.

• Platform name, in the bottom-right corner of the card, in lowercase (e.g., "google").

Clicking anywhere on a review card opens the same review full-screen, with the full text, a larger star display, a "View on [platform]" link back to the live review, and a Draft a reply with my agent button that hands the review to your IQ agent in chat to help you shape a reply.

Empty states

• No reviews on any platform. The list reads: "No reviews yet. Connect a profile to start analyzing reviews."
• No reviews on the filtered platform (you've connected it, but nothing has been scraped for it yet). The list reads: "No reviews on [Platform] yet. Reviews appear once Verinode finishes analyzing this profile."
• No AI-suggested reply yet on an individual review (in the full-screen drilled view): "No AI-suggested reply yet, generated on the next nightly refresh."

None of these are broken screens. They mean the connection or the scrape hasn't caught up yet, not that something has gone wrong.

How to use it

1. Start from the Explore row's Reviews tile for the full cross-platform picture, or click a platform tile if you only care about one source right now.
2. Scan for Needs Response and Draft Ready status badges. Those are the reviews with no reply on the books.
3. Click a card to open the full review, read the AI-suggested reply, and use Copy reply (or Draft a reply with my agent to refine it in chat first).
4. Paste the reply into the platform yourself (Google Business Profile, Trustpilot, and so on) and post it there. Verinode has no write access to your review platforms.
5. Use the sentiment badges and topic tags to spot patterns across reviews, repeated complaints about a specific job stage are a signal worth raising with your team, not just a one-off reply.

Related reading

• How benchmarks work for how your review scores get compared to peers on the "How you're doing" card.
• Reading a benchmark for how to interpret the peer comparison rows.
• Connecting your data for how to link a new review profile.
• The decision workspace for how reputation Findings turn into a plan you can act on.