Emailing Invoices to Your IQ Address

What this is

Every operator gets one dedicated inbound address for IQ. Forward vendor invoices, carrier and TPA statements, renewal notices, and price-change emails to it, and IQ reads them the same way it reads anything you upload by hand: it classifies the document, extracts the dollar figures and dates, matches it to the right vendor, carrier, or job, and feeds whatever it can into your benchmarks and decisions. You set the forwarding rule up once, in your own email client, and it keeps working without you touching it again.

This is not a separate invoices mailbox you check. It is a one-way intake pipe: mail lands, IQ parses it, the result shows up in the Vault (the old Invoices and Documents pages both redirect there). See The Uploads tab for what a parsed invoice looks like once it lands.

Where to find it

The forwarding address and its setup wizard live inside Connect, in the sidebar's My Data group (alongside Vault and Forms), at /connect. Connect is Verinode's Onboarding walkthrough: six numbered stages, each holding a short list of milestones. Email forwarding is Stage 2, milestone "Wire up email forwarding."

Until you act on it, that milestone shows its ask in full on the page, no modal required:

"Set a rule in your email client so vendor invoices and carrier updates land in IQ as they arrive."

and, under What you get:

"Operating data flows in continuously without you forwarding anything by hand."

Click Set up on that row and the wizard expands in place, right under the milestone. It closes back to "Hide setup" if you click it again.

Your forwarding address

At the top of the wizard sits a pinned address strip that stays visible no matter which step of the wizard you are on:

• The address itself, in a monospace box, labeled "Forward to this address."
• A Copy button next to it (reads "Copied" for two seconds after you click it).
• Under the box, a one-line status:

- With at least one email already received: "✓ N emails already landed at this address." (singular "email" when the count is exactly one.) - With none yet: "Nothing's landed here yet. Once your first email arrives, this milestone auto-completes."

The address itself follows a fixed pattern: your business slug, a .iq segment, and the domain, for example yourbusiness.iq@inbox.verinode.ai. The .iq segment is deliberate: IQ's inbound parser only accepts addresses carrying that segment, so a typo'd or guessed address bounces instead of silently routing mail somewhere it shouldn't. If your account carries a per-address security code, it rides inside that same segment (.iq-XXXX@…) rather than changing the pattern.

The four-step wizard

The wizard runs through four phases, shown as a small stepper above the main panel: Pick → Set up → Tell network → Verify. You can jump backward to any phase you have already completed by clicking it in the stepper; you cannot skip ahead.

1. Pick

The first screen asks: "Where do your jobs, claims, and vendor mail land today? Pick the platform with admin access if you have it. One rule covers everyone." Three choices, each a full-width row you select with a click:

• Microsoft 365, tagged Org-wide. "Exchange admin rule. One setting covers every mailbox."
• Google Workspace, tagged Org-wide. "Workspace routing. One setting covers every mailbox."
• Personal Gmail, tagged Single user. "One mailbox at a time. Verify per address."

Pick whichever one actually receives your carrier, TPA, and vendor mail. If you have admin rights on Microsoft 365 or Google Workspace, either org-wide option is worth the extra few minutes: it covers every mailbox in your company in one rule, so you are not repeating the setup per employee. Gmail is the right call only when a single personal inbox is genuinely the one that needs to forward, since it needs its own confirmation step per address (see below).

Click Start setup once a provider is selected.

2. Set up

This phase walks through your chosen provider's exact recipe, one step per screen, with a caption reading "Step N of M" and a row of small dots tracking progress. Next and ← Back move between steps; you land on Tell network automatically after the last step.

Microsoft 365 (5 steps): sign in at admin.exchange.microsoft.com, go to Mail flow → Rules, click + Add a rule → Create a new rule, name it "Forward to Verinode IQ", set the condition to The sender is located → Outside the organization (or narrow it to specific sender domains if you want tighter scope), set the action to Bcc the message to your IQ address (BCC keeps your own inbox untouched; use Redirect to instead if you want IQ to receive the mail without a copy staying in your inbox), then set the rule to Enforce and save.

Google Workspace (5 steps): sign in at admin.google.com as a super admin, go to Apps → Google Workspace → Gmail → Routing, click Configure next to Routing then Add another rule, name it "Forward to Verinode IQ", choose Inbound under Email messages to affect, pick Match a pattern under Envelope recipient (a shared alias like claims@ or invoices@, or *@yourdomain.com for every mailbox), add your IQ address under Also deliver to, then save and apply it to the relevant org units.

Personal Gmail (5 steps): open Gmail's gear icon → See all settings → Forwarding and POP/IMAP, click Add a forwarding address and paste your IQ address, then confirm it. Gmail emails a confirmation code to the forwarding address itself, which you cannot see directly since it is IQ's inbox, not yours. Email support@verinode.ai with the subject "Gmail confirmation code" and Verinode retrieves the code and replies within a few minutes so you can paste it back into Gmail. From there, create a filter (Filters and Blocked Addresses → Create a new filter) with whatever criteria you want (sender domain, subject keywords, or Has attachment), check Forward it to, pick your IQ address, and save the filter.

In every provider, new mail typically starts flowing through within a minute of saving the rule.

3. Tell network

This phase is not about your own mailbox. It is about getting your carriers, TPAs, and software vendors to send their statements, invoices, and claim updates to the same address, so the benefits extend past what your own inbox happens to receive. The panel reads: "Your rule is live. Now point your carriers, TPAs, and software vendors at the same address so their statements, invoices, and claim updates land in IQ too. This is what unlocks supplement, AR, and vendor-cost benchmarks against your peers."

Two bulk-select catalogs follow, letting you check off the carriers and TPAs you actually work with, then the software and service vendors you pay for (estimating software, drying-equipment rental, insurance, and so on). Checking an entry here does two things: it gives you the sender-domain list you need to update your own mail rule or notify that vendor's billing contact, and it adds that carrier, TPA, or vendor to your own records in Verinode if it wasn't already there.

Click Looks good to move on once you have selected what applies.

4. Verify

The last phase is proof of life. A status card shows one of two states:

• Waiting on first email, with "Nothing yet" as the headline, and: "Send a test email to the address above, or forward a vendor invoice. It usually takes under a minute to appear. The milestone auto-completes when the first email lands."
• We're seeing it land, once at least one email has arrived, with a count ("N emails so far") and: "Forward a vendor invoice or claim email if you want to see one flow end-to-end. The milestone auto-completes; you can mark it done now or wait."

Below the card, a data-use note repeats the same commitment shown throughout Verinode: "Anything that lands at this address gets parsed and routed by IQ. Personal mail, marketing, and anything we can't classify as restoration-related stays out of the indexed data," with a link to the full data-use policy.

There is no Next button on this final phase; the milestone itself completes automatically once mail has landed, or you can close the wizard and come back later.

Your IQ address moved: the inbox-subdomain change

If your account existed before Verinode moved its own mail to Google Workspace on 2026-06-20, you will see a one-time popup the next time you sign in, headed "One Quick Update" with the title "Your IQ Email Address Has Changed." It states plainly:

"We moved IQ to a new email address. The old one no longer works. From now on, send your invoices, renewals, and price-change emails here, and update any auto-forward rule you set up before."

Underneath, labeled "Your New IQ Address," is your updated address in full, with a Copy Address button and a Got It button to dismiss it. Once dismissed, it never reappears in that browser. New signups never see this notice at all, since their address was never anything else.

What actually changed is only the domain half of the address, not your business slug or the .iq segment: the old address lived on Verinode's main domain (yourbusiness.iq@verinode.ai); the new one lives on a dedicated inbox subdomain (yourbusiness.iq@inbox.verinode.ai). The old address stopped accepting mail once the cutover completed, so any auto-forward rule you built before that date needs updating with the new domain, or the invoices you think are flowing in are actually bouncing silently.

Outbound mail from IQ (replies, alerts, notifications) is unaffected by this change. IQ always sends from the same branded address regardless of where inbound mail is received, so anything IQ has ever emailed you keeps working exactly as before.

How to use this day to day

1. 1Open Connect from the sidebar and find Stage 2 → Wire up email forwarding. Click Set up.
2. 2Pick the email platform that actually receives your carrier and vendor mail (Microsoft 365 or Google Workspace if you have admin rights and want one rule to cover everyone; personal Gmail only for a single mailbox).
3. 3Follow that provider's steps exactly, copying the pinned address from the top of the panel at the point where the recipe asks you to paste it.
4. 4On Tell network, check off the carriers, TPAs, and vendors you actually work with so their statements start landing at the same address too, not just your own outbound and inbound mail.
5. 5Confirm on Verify: forward a real vendor invoice or send a test email, and watch the count move from "Nothing yet" to a real number.
6. 6If the popup about your address changing ever appears, copy the new address immediately and update any rule you built before the cutover date.

Best-practice example

Say your business runs on Google Workspace and three people handle vendor and carrier correspondence across different mailboxes. Rather than repeating a Gmail-style personal forward three times, pick Google Workspace in the wizard, set the routing rule's Envelope recipient pattern to *@yourdomain.com so it covers all three mailboxes at once, and paste in the IQ address under Also deliver to. On Tell network, check off your top carriers and your estimating-software vendor so their billing systems get pointed at the same address. On Verify, forward one recent supplier invoice as a live test. Within a minute the count reads "1 email so far," the milestone auto-completes, and from that point on every invoice, renewal, and price-change email that lands in any of those three mailboxes flows into the Vault without anyone forwarding a thing by hand.

Related reading

• Where invoices live: the Vault, what a forwarded invoice looks like once IQ has parsed it
• The Uploads tab, the document table every forwarded email lands in
• Forwarding documents, the broader ingestion picture beyond invoices specifically
• Connecting your data, the other channels IQ reads besides email
• Clients and carriers, where the carriers and TPAs you tell IQ about show up
• Understanding your margin, where forwarded invoice totals surface downstream as vendor cost and net income

Data sources