The Clients section: your carrier, TPA, and payer relationships

What Clients is for

Clients is where Verinode reads every relationship you get paid through: carriers, TPAs, and the private-pay and commercial clients you bill directly. A carrier or TPA is not a folder of jobs, it is a payer with its own rhythm, days-to-pay, denial pattern, and program requirements, and this section reads all of that from the jobs, payments, and scorecards already flowing into your account.

Verinode does not manage your client list or negotiate on your behalf. It reads the jobs, invoices, and scorecards you already have and surfaces where a relationship is slow, where it is costing you in denied supplements, and where a carrier program is worth pursuing. You decide what to do about it.

Where to find it

Open Clients from the sidebar, under the Revenue section, at iq.verinode.ai/clients. It sits next to Jobs, Reputation, and Growth.

The page is a single scrolling home built from four stacked rows: a hero band at the top, a Take Action row, an Explore row, and a Most recent row of client tiles. Clicking almost anything opens a full-screen overlay (the cards slider) with the detail behind it; pressing Escape or the back bar returns you to this home.

The hero band

At the top of the page, one large number anchors the whole view.

• Active Clients, the eyebrow reads "Active Clients," and the headline is a count of every carrier, TPA, private-pay client, and commercial client you have (archived relationships are excluded). Next to it, a pill shows your Collection Rate with a color that tracks it: green ("Expand" tone) at 90% or higher, yellow ("Maintain" tone) from 70% up to 90%, and red ("Analyse" tone) below 70%. If you have no collection data yet, the pill does not render.
• Below the headline, a line of context: with clients on file it reads how many have active jobs right now, for example "6 with active jobs right now," or "No active jobs right now" if none do. With zero clients at all, it reads: "Add Data, your clients appear here as soon as a job, payment, or scorecard lands."
• Two secondary figures sit to the right: Days to Pay, your average across every carrier ("Avg Across Carriers"), and Programs, the count of carrier programs you are actively enrolled in ("Carrier Programs Unlocked," or "No Programs Enrolled" at zero). Days to Pay reads in red ("Analyse" tone) once it climbs past 60 days.

Take Action

The second row is where Verinode's own read on your book of business appears, alongside two entry points for feeding it more data.

• Ask IQ about Clients, the first tile, a copper cover tile that opens the agent panel with a client-specific conversation already seeded. It retires itself once you have engaged with it (any message sent, any tile clicked), so it only shows while the habit hasn't formed yet.
• Make Clients work / Deepen Clients, the second tile, only appears while the section is missing data it needs. In its cold state it reads "Upload Your Data To Switch It On" with a short list of what to send; once some data is in but not all, it switches to "N Of M Sources In. Add The Rest." and lists what's still missing, each item marked with a check when present or an open dot with its source tool when not. This tile disappears once every input is in.
• Decisions, up to a handful of tiles carrying Verinode's actual findings about your clients: a carrier paying slower than usual, a denial pattern worth a conversation, a program you're eligible for. What renders depends on your data:

- No clients yet: a dashed card, "Get carrier + TPA intelligence flowing," with three concrete first moves: upload a recent carrier scorecard (PSP, ASP, DRP, POMS, or any carrier program report), forward a carrier assignment email (with a link to set up auto-forwarding under Connect), or paste a TPA invoice or claim summary, ideally with the claim number so it ties to the right job. - Clients exist, no findings yet: "Still learning your portfolio," as your agent analyzes carrier performance, scorecards, and repeat-business patterns. - Clients exist, every past finding resolved: "Your portfolio is clean," naming exactly how many signals you've already worked through, with a note that new ones surface as carriers send scorecards and job patterns shift. - Open findings exist: the real decision tiles render, the first one larger (hero) than the rest.

Explore: the nine tiles

The Explore row is the portfolio dashboard, nine tiles, each a doorway into one facet of your client relationships. Every tile click opens the same overlay at the tab it names.

1. Book of Business. Shows your top revenue-mix share as a percentage (e.g. "38%") with the name of the payer segment that leads your revenue underneath it ("carrier leads your revenue mix"). The preview is a segmented bar across up to four segments. Opens the Book of Business view: the full composition, conduct, and capture-rate breakdown across your payer, service-line, property, and cause mix. Empty state: "Revenue mix appears as jobs and payments land."
2. All Clients. Shows your total client count with how many currently have active jobs beneath it. The preview bars break your book down by type: Carrier, TPA, Private Pay, and Commercial. Opens the All Clients list.
3. Avg Days to Pay. Your portfolio-wide average days-to-pay, with a trend line across your carriers sorted fastest to slowest, and a peer delta when the math has something to show (see "How peer deltas work" below). Opens the Health view.
4. Collection Rate. Your portfolio-wide average share of billed dollars actually collected, with a peer marker showing where you sit against the reference value, or a distribution of your top collectors when no peer reference is available yet. Also opens Health.
5. Scorecards. A count of clients you have at least one uploaded scorecard for, with a bars preview of scorecard volume by client. Opens the Scorecards view.
6. SLA Compliance. Reads the worst tracked service-level status across every carrier and TPA with graded scorecard metrics. If none are tracked yet, it shows a dash and "No scorecard metrics yet." If any are at risk or failing, the headline is that count with "carriers at risk or failing" beneath it; if everything tracked is on pace, it reads "On track" with the number of carriers tracked. The gauge preview shows the share currently on track. Also opens Scorecards.
7. Pushback. The denial cut across your whole portfolio: what share of the dollars you've submitted in supplements have come back denied. With submitted volume on file it shows the denial rate as a percentage and the dollars denied beneath it; with none, it reads "Supplement denials appear as decisions land." The gauge reads green under 10%, yellow from 10% to 25%, and red at 25% or above. Opens the Pushback view.
8. Carrier Programs. The count of carrier programs you're actively enrolled in (Liberty Preferred, Travelers ASP, and similar), with a dot grid showing how many of your active clients that coverage touches. At zero, it reads "No enrollments yet." Opens the Programs view.
9. TPA Programs. The count of TPA programs you route work through, with the trailing 12-month dollar volume routed beneath it, and a bars preview of your busiest programs. At zero, it reads "TPA fees appear as invoices land." Opens the TPA view.
10. Benchmarks. Your portfolio collection rate again, this time on a gauge scaled to the same 70/90 thresholds as the SLA tile, so this tile reads as "where does my book sit on the good/watch/action arc" at a glance. Opens the Benchmarks view.

Most recent

The bottom row lists up to twenty of your active clients, ranked by active jobs first and total revenue collected second, so the relationships you're working right now lead the row. Each tile shows the client's type (Carrier, TPA, Private Pay, or Commercial), a headline of either total dollars collected or, if nothing's been collected yet, total job count, and a meta line combining collection rate and days-to-pay ("92% collected · 34d to pay"), or "collection forming" when there isn't enough payment history yet. Clicking a tile opens that client's full record inside the All Clients view.

With no clients at all, the row reads: "Clients will appear as you forward scorecards, carrier assignment emails, or TPA invoices."

Below the fold: the carrier process lens

Under the four rows, when at least one carrier has enough job history to support it, a flat panel (no card frame) shows a per-carrier read on your own process: how long jobs sit between being billed and paid, and between being assigned and started, sliced by carrier. This uses the same milestone-mining engine that powers the Processes hub, just filtered to your carrier relationships. When no carrier clears the minimum sample needed for a reliable read, the panel is simply absent, that's an honest omission, not a broken page.

How peer deltas work

Two of the Explore tiles, Avg Days to Pay and Collection Rate, compare your portfolio average against a reference value from outside your own book. This reference is either a peer benchmark (drawn from other operators in your comparison group who have consented to share benchmark data) or, when a peer figure isn't available for your cohort, an industry research figure drawn from Verinode's published sources.

• The tile only shows a peer delta when both your value and a reference value exist, and when the gap is large enough to be meaningful (Verinode suppresses deltas that round to noise).
• For Days to Pay, faster is better: paying slower than the reference reads bad (shown in red, e.g. "+7d vs Peer"), paying faster reads good.
• For Collection Rate, higher is better: collecting a smaller share than the reference reads bad, a larger share reads good.
• The label under the delta tells you which reference it's using, "vs Peer" when a genuine peer figure is behind it, "vs Industry" when it's falling back to research data.

Verinode never shows you the underlying peer count or the operators behind a benchmark, only the comparison itself. That's by design: individual contributor data stays private, the aggregate is what's shared. Benchmarks are never sold to carriers or TPAs, full stop, they exist so you have an honest read on your own leverage. See How benchmarks work for the mechanics behind every peer figure on the platform, and Reading a benchmark for how to interpret a delta once you see one.

Getting Clients working from zero

If you're new to Verinode, or Clients is still cold, three moves get it moving fastest:

1. 1Upload a recent carrier scorecard. PSP, ASP, DRP, POMS, or any performance report a carrier has sent you works. This is usually the fastest way to seed a real relationship record with SLA and program data attached.
2. 2Set up auto-forwarding for carrier assignment emails under Connect. Every assignment that lands adds to that carrier's job history without you doing anything further.
3. 3Paste a TPA invoice or claim summary the next time one comes in, and include the claim number if you can, that's what ties the payment back to the right job and carrier.

As jobs, payments, and scorecards accumulate, the hero numbers fill in, the Explore tiles stop showing dashes, and Verinode's own findings start appearing in Take Action.

Related reading

• The decision workspace, how a Take Action tile becomes a working plan.
• How benchmarks work, the mechanics behind every peer comparison on the platform.
• Reading a benchmark, how to interpret a peer delta once you see one.
• Understanding your margin, how client-level collection and cycle time feed into what you keep.
• Connecting your data, setting up auto-forwarding for carrier and TPA email.
• Forwarding documents, sending scorecards, invoices, and assignment emails into Verinode.