Clients on mobile

Overview

The mobile Clients page carries the same portfolio the web page does: every carrier, TPA, and private-pay or commercial client you get paid through, reflowed for a phone. Nothing is calculated differently on mobile. It is the same figures, the same peer comparisons, and the same client records, laid out as horizontal strips of tappable tiles instead of a wide desktop shell. For what Clients is and where the underlying data comes from, read the Clients section overview.

Verinode does not manage your client list or negotiate on your behalf here either. It reads the jobs, invoices, and scorecards you already have and surfaces where a relationship is slow, where a denial pattern is costing you, and where a program is worth pursuing. You decide what to do with it.

Where to find it

The mobile Clients page lives under Business. Open Business, then Clients (the route is /m/business/clients). A Business link with a back arrow sits at the top of the page and returns you to the Business home.

The layout, top to bottom

On a phone the page is a stack of horizontal-scrolling bands, in this order:

1. 1The hero row, four compact tiles you scroll left to right.
2. 2Take Action, an agent launcher, an unlock-data nudge, and any decisions Verinode has surfaced about your clients.
3. 3Explore, a row of metric tiles, up to nine, each opening a full breakdown.
4. 4Two flat panels that appear only when you have the data to support them: TPA programs and how carriers pay you.
5. 5Most Recent, a strip of individual client tiles you tap to open a full client record.

Tap almost any tile and a full-screen liquid-glass detail deck slides up from the bottom. Inside it you can swipe left and right to move between tiles or clients without closing the deck, and dismiss it to return to the home strips.

The hero row: four tiles

• All Clients. The headline is your total client count (carriers, TPAs, and private-pay and commercial clients combined; archived relationships are excluded). Underneath it, "N with active jobs." The support line under the tile reads "N active," or, with zero clients on file, "Add Data: first client lands here as a job arrives." Tapping it opens a detail with the same headline count, the line "Across carriers, TPAs, retail, and commercial," and a By Type breakdown, one row per client type (Carrier, TPA, Private Pay, Commercial) with its count, only for types you actually have.
• Days to Pay. Your portfolio average days-to-pay across every client, in red when you are paying slower than your peer or industry reference and green when you are faster (see "How peer deltas work" below). A mini peer bar sits under the number. The support line shows the delta against your reference (for example "+4d vs Peer") or, before you have enough invoice history, "Add invoices to compare." The detail view repeats the number and peer bar, then lists your six Slowest Payers by name and days.
• Collection Rate. Your portfolio average share of billed dollars actually collected, colored the same way (green ahead of the reference, red behind it), with its own mini peer bar. The support line shows the delta or, absent a reference, "Of billed collected." The detail view lists your six Best Collectors by name and collection rate.
• Programs. The count of carrier programs you are actively enrolled in. Underneath: "Carrier programs unlocked" when you have any, "No programs enrolled" at zero. The support line reads "N active enrollment(s)" or "Open Carrier Programs to enroll." The detail view opens the full Carrier Programs breakdown described below.

Take Action

The row leads with an agent launcher tile that opens the mobile IQ conversation seeded for Clients, followed by an unlock-your-data nudge tile, then any decision cards Verinode has assembled about your clients. Each decision card taps through to its own decision screen. When there are no open decisions, a single tile reads:

All Clear No open decisions on clients. Verinode is watching cycle days, collection trends, and program gaps.

Explore: up to nine tiles

Each Explore tile shows a value, a short label, and a small preview chart; tapping one opens the same detail-deck pattern with the full breakdown behind it.

1. All Clients. Total client count, "N with active jobs" beneath it, a segmented preview split by client type. Opens the same By Type breakdown as the hero tile.
2. Avg Days to Pay. Your portfolio average in days, "Portfolio average" beneath it, a peer delta, and a preview that plots you against the reference value when one exists (or your own day-by-client distribution when it doesn't). Opens the full peer-bar breakdown.
3. Collection Rate. Your portfolio average percentage, "Of billed collected" beneath it, a peer delta, and a gauge preview colored green at 90% or higher, yellow from 70% up to 90%, and red below 70%. Opens the full peer-bar breakdown.
4. Scorecards. A count of clients with at least one uploaded scorecard, "Clients with uploads" beneath it, a bars preview of scorecard volume per client. Opens a list of your Top Uploaders, up to twelve, each with their scorecard count.
5. Carrier Programs. The count of programs you are actively enrolled in, "Active enrollments" (or "No enrollments yet" at zero) beneath it. Opens the full Carrier Programs breakdown.
6. Benchmarks. Your collection rate again, this time on a ring gauge, "Portfolio view" beneath it. The detail view stacks the Days to Pay and Collection Rate peer bars together in one place.
7. SLA Compliance. Reads the worst tracked service-level status across every carrier and TPA with graded scorecard metrics. With nothing tracked yet: a dash and "No scorecard metrics yet." With any carrier at risk or failing: that count, "Carriers at risk or failing" beneath it. With everything on pace: "On track," with "N carriers tracked" beneath it. The detail view breaks the count out by Failing, At risk, and On track.
8. Pushback. The denial cut across your whole portfolio, what share of the supplement dollars you submitted came back denied. With submitted volume on file: the denial rate as a percentage, the dollars denied beneath it. With none: a dash and "Denials appear as decisions land." The gauge reads green under 10%, yellow from 10% up to 25%, and red at 25% or above. The detail view explains the math in a full sentence and points you to open any individual carrier or TPA for its own denial rate.
9. Book of Business. Appears only once your revenue mix has enough data to be meaningful. Shows your top revenue segment's share (for example "38%") with which segment leads your revenue mix beneath it ("Carrier leads your revenue mix"), and a segmented preview across up to four segments. The detail view opens the full composition: total dollars collected across how many jobs, a Rebuild Capture block when reconstruction-capture data exists (share of reconstruction kept, mitigation dollars, reconstruction dollars), then one breakdown per axis (payer, service line, property type, and cause, whichever have data), each segment showing its share of revenue, its dollar total, and, where relevant, its average days-to-pay or average cycle time.

Below Explore: two flat panels

Two panels can appear directly under the Explore row, each self-titled and flat on the page, with no card frame around it. Both are hidden entirely when there is nothing to show.

• TPA programs. Appears when you have TPA program economics on file: fee versus volume versus days-to-pay across the TPA programs you route work through.
• How carriers pay you. Appears when at least one carrier has enough of your own job history mined into it: a per-carrier read on how long jobs sit between being billed and paid, and between being assigned and started, built from the same milestone-mining engine that powers the Processes hub.

Most Recent

The bottom row lists up to sixteen of your active clients (archived relationships excluded), sorted by most recent job activity first, then alphabetically. Each tile shows:

• A colored dot and the client type as its eyebrow (Carrier, TPA, Private Pay, or Commercial), each type carrying its own accent color.
• The client's logo, for carriers and TPAs, next to its name.
• "N active · M total," its active and total job counts.
• At the bottom: total dollars billed with a "Billed" tag, when any billing exists, and beneath that "N% collected" with the days-to-pay appended ("92% collected · 34d"), colored green at 90% collection or higher and red below 70%, when a collection rate exists.

With no clients at all, the row is replaced by a single line: "No clients on file yet. Forward a scorecard, carrier assignment email, or TPA invoice and your portfolio appears here."

Opening a client: the full-screen detail

Tap a client tile and its record slides up as a liquid-glass deck. Swipe left and right to move between clients without leaving the deck. There are no tabs here: every section stacks top to bottom on one scrolling page, flat on glass with hairline separators between rows. The client's own numbers (name, type, job counts, billed and collected totals, days-to-pay, collection rate) are already loaded from the tile you tapped and render immediately; a second request fetches everything else (jobs, scorecard notes, processes, intelligence, peer verdict, findings, and TPA rates) and those sections fill in a moment after the deck opens.

Header

The client type as a colored eyebrow (Carrier, TPA, Private Pay, or Commercial), with the logo for carriers and TPAs, and the client's name as the heading.

How You Compare

Two rows, each with your own value, a mini peer bar, and a delta line when one applies:

• Days to Pay, your average for this specific client in days.
• Collection Rate, your share of billed dollars collected from this specific client.

Both mini peer bars carry the same three labels as everywhere else on the platform: Bottom quarter, Typical, and Top quarter, each with its own figure, so you can see not just where the midpoint sits but the spread around it.

Overview

A row per fact on file: Type, Status, Last activity (the date of the client's most recent job, when one exists), and Catalog id (a short reference to the client's entry in Verinode's shared vendor catalog, when it has been matched to one).

Rate this client

For carriers and TPAs only, an anonymized peer-rating panel titled "Rate this carrier" or "Rate this TPA." It has two kinds of row:

• Job-derived metrics, read-only, tagged "From your jobs": your own payment speed (for example "~28 days to pay") and supplement approval rate, computed from your data, never something you type in.
• Peer judgment criteria, a labeled 1-to-5 scale with anchored descriptors rather than plain stars, so a rating means the same thing to every operator who gives one. Each criterion shows "Not rated" until you pick a level.

Submitting reads "Submit rating" and confirms with "Saved, thank you." The caption under the panel title is explicit about the mechanics: your ratings and job-derived metrics are anonymized and pooled with other operators to power this client's peer score, and Verinode never sells operator data. If the client is not yet matched to Verinode's shared catalog, the panel is replaced with a note that it can't be peer-rated yet.

Performance

A row per figure that has data: Active jobs, Total jobs, Avg cycle (days from open to close, when closed jobs exist), Total billed, Total collected, Outstanding (billed minus collected, floored at zero), Avg days to pay, Collection rate, and Est. net margin (once the detail data finishes loading and a margin estimate exists for this client).

Program Rate (TPA clients only)

Appears once the detail data loads, for TPA clients, and only while this feature is switched on for your account. It shows what you're paying this TPA against an anonymized cohort paying under the same kind of program, so you can tell whether your terms sit above or below what peers are getting. Four rate kinds: Discount off price list, Admin fee, Referral fee, and Flat fee per job. For percentage-based rates, a mini peer bar compares your value against the cohort; for the flat per-job fee, the cohort's typical dollar amount is shown as text instead. Each line notes whether the cohort behind it is still an early, thin signal.

With nothing on file yet, it reads: "No program rate on file yet. Add what you're paying to see if you sit above or below the cohort." Tapping Add your program rate (or Add another rate once you have one) opens a small form: chip selectors for the rate kind and, for the price-list discount, the pricing basis (Xactimate, Symbility, or Custom), a numeric field for the rate or dollar amount, and an optional program-name field. Save rate commits it; Cancel discards the entry.

Pushback

Carrier and TPA clients only, and only once you have submitted supplement dollars to this specific client. The headline is the denial rate on this client, colored red at 25% or above, yellow from 10% up to 25%, and green below 10%, with a sentence spelling out the math: "{Client} denied N% of the supplement dollars you submitted (${amount} cut). You kept N%." When a peer reference exists for supplement approval, a second row, Supplement Approval vs Peers, shows your win rate on a mini peer bar against the cohort.

Approval Speed

Carrier and TPA clients only, and only once there's data on either side. The headline is the days it typically takes this client to approve your estimate so work can start (lower is better), with the plain-language line explaining what the number means. When a peer reference exists, Approval Lag vs Peers shows your figure on a mini peer bar against the cohort.

Jobs

Once loaded, up to twelve of this client's jobs, most recent first. Each row shows the job's claim number (or, absent one, the insured's name, or a category-based label like "Water Damage job"), the primary dollar amount (collected, or billed, or estimated, whichever is available), and a meta line combining the category, the status, and the completion or creation date. The section is absent entirely when the client has no jobs on file.

Cycle-Time Target

Carrier and TPA clients only. This shows the days you expect a job with this client to take, either your own configured target ("Your target for this counterparty") or a note that Verinode is using its peril-aware default and that you can set your own on the web app. This section is read-only on mobile.

SLA & Programs

Appears once a client has graded scorecard metrics on file. A period label at the top (when the scorecard specifies one), then one row per tracked metric: its label, the actual figure against its target ("vs {target} target," or "no target on file" when there isn't one), and a status pill reading On track, At risk, or Failing (or No target when the metric has no target set), each colored to match.

Scorecard Insights

Once loaded, up to six insights pulled from this client's uploaded scorecards: a title and a short body describing what the scorecard showed.

Processes

Up to eight of your own SOPs tied to this client's category, each row showing the SOP's title, its category, and its status.

Intelligence

Research Verinode has gathered on this client from public and licensed sources: a short "about" paragraph when one exists, and a Highlights list of up to six bullet points.

Peer Signals

Carrier and TPA clients only, and only once the anonymized network has enough coverage on this specific client to say something. This is a plain-English read of how the network sees this counterparty, built from the same underlying figures as the peer bars above but expressed as sentences instead of numbers, so nothing here duplicates the raw figures in How You Compare. Up to five lines, each colored by whether it reads as good, neutral, or concerning:

• How fast the client pays, relative to the cohort.
• How long jobs with this client typically run, relative to the cohort.
• How readily the client approves supplements.
• How quickly the client responds to supplements once submitted.
• How operators rate the overall relationship.

The intro line is explicit that this is a network read, not just yours, and that it is never sold to the carrier or TPA it describes. The section is entirely absent when the cohort behind this client hasn't cleared the coverage needed to say anything meaningful, so an absent Peer Signals section means "not enough network coverage yet," not a broken page.

Findings

Up to six open decisions tied to this specific client: a title, a short reason (when one exists), and, when Verinode has quantified it, a dollar figure per month at stake, in red. Absent when there are no open findings on this client.

What is mobile-only or different

• No tabs. The web client card is a tabbed slider; the mobile record is one continuous scroll with hairline separators, so every section you'd find behind a web tab appears here in a fixed order instead.
• Detail loads in two steps. The client's headline numbers (from the tile you tapped) render the instant the deck opens; jobs, scorecard notes, processes, intelligence, peer signals, findings, and TPA rates arrive a beat later once the deck's own data request completes.
• Program Rate is add-only here. You can add a new rate on mobile; editing an existing one is a web action.
• Cycle-Time Target is read-only here. Setting your own target for a counterparty happens on the web app; mobile only shows what's configured.
• Carrier Programs open the same full breakdown from three doorways, the Programs hero tile, the Carrier Programs Explore tile, and the Take Action programs entry, so there is only one place the certification gaps, process readiness, and vendor approvals live, however you get there.
• TPA Programs is a flat panel, not an Explore tile, on mobile it appears below Explore instead of taking an Explore slot, unlike the web page.

Carrier Programs breakdown, in full

Whichever doorway opens it, the Carrier Programs detail is the same view. For each program in Verinode's catalog:

• The program name, with your enrollment status (when you're enrolled) shown as a colored label.
• "N/M required certs held · P%," how many of the program's required certifications you or your firm currently hold.
• Missing required certs, a row of pills naming each certification you're missing, when any are.
• Preferred (boosts you), a row of pills for non-required certifications that strengthen your standing on the program, each marked with a checkmark when you already hold it.
• Process readiness, a count of your SOPs that are aligned with the program's expectations, how many fall below the program's standard, and how many are undocumented, followed by a line per gap naming the category and, where scored, your lean score against the program's minimum target.
• Vendor approvals, grouped by level (Blocked, Required, Approved, Preferred), each a row of vendor-name pills colored to match its level.

With no program requirements in Verinode's catalog yet, this reads: "No program requirements in the catalog yet. Check back as research coverage expands."

How peer deltas work

Every peer comparison on this page, hero tiles, Explore tiles, and the How You Compare rows inside a client record, works the same way. Your value is compared against a reference figure that is either a genuine peer benchmark (drawn from other operators in your comparison group who have consented to share benchmark data) or, when a peer figure isn't yet available for your cohort, an industry research figure from Verinode's published sources.

• A delta only shows when both your value and a reference exist, and the gap is large enough to be meaningful. Verinode suppresses deltas that would round to noise.
• For Days to Pay, faster is better: paying slower than the reference reads bad (red, "+Nd vs Peer"), faster reads good (green).
• For Collection Rate, higher is better: collecting a smaller share than the reference reads bad, a larger share reads good.
• The label tells you which kind of reference is behind the number, "vs Peer" for a genuine peer figure, "vs Industry" when it's falling back to research data.

Verinode never shows you the specific number of operators or the identities behind a benchmark, only the comparison itself. Individual contributor data stays private; the aggregate is what's shared, and it is never sold to carriers or TPAs. See how benchmarks work for the mechanics behind every peer figure on the platform, and reading a benchmark for how to interpret a delta once you see one.

Related reading

• The Clients section overview, the full web-side tour of this section, tab by tab.
• The decision workspace, how a Take Action tile becomes a working plan.
• Understanding your margin, how client-level collection and cycle time feed into what you keep.
• How benchmarks work, the mechanics behind every peer comparison on the platform.
• Reading a benchmark, how to interpret a peer delta once you see one.
• Connecting your data, setting up auto-forwarding for carrier and TPA email.
• Forwarding documents, sending scorecards, invoices, and assignment emails into Verinode.