Vendor Detail: Products, Paperwork, Related SOPs & Community
Open **Vendors** from the sidebar (`iq.verinode.ai/vendors`) and click any vendor tile or row to open its detail card. The card is a decision workbench built around one question: keep this vendor,…
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What this covers
Open Vendors from the sidebar (iq.verinode.ai/vendors) and click any vendor tile or row to open its detail card. The card is a decision workbench built around one question: keep this vendor, replace it, or fill a gap. Earlier sections handle the economics (The Contract, Renewal & People, Ratings & Feedback, Verinode Score, Stack Fit, Alternatives). This article covers the four sections that sit underneath: Products, Related SOPs, Paperwork, and Community.
Two of these four are conditional. Products and Related SOPs only appear in the card's section list when there is something to show, they are not in the tab strip at all otherwise. Paperwork and Community are always present, and each handles its own empty state on the page.
Note
A vendor's section tabs render in this order: The Contract, Renewal & People, Ratings & Feedback, Verinode Score, Stack Fit, Alternatives, Products, Related SOPs, Paperwork, Community. Scroll or tap across the strip at the top of the card to jump between them.
Products
What it is. Products is the vendor's catalog of equipment SKUs in the Verinode research database, for vendors that manufacture equipment (extraction units, dehumidifiers, air movers, and the like). It has nothing to do with the vendor relationship you have on file, no invoices or contracts feed it. It is Verinode's own catalog, filtered to items this vendor manufactures.
Where to find it. The Products tab in the section strip. A small badge on the tab shows the product count when there are any.
When it appears. Only when Verinode's catalog has active SKUs on file for this vendor as a manufacturer. If the vendor doesn't manufacture equipment, or Verinode's catalog doesn't carry its line yet, the Products tab is absent entirely, there is no visible empty state to check.
What you see. A flat list of rows, up to 20 of the vendor's active products, sorted alphabetically by name. Each row shows:
- Name, the product name, bold.
- Equipment class, the category the product belongs to (for example "Air Mover" or "Dehumidifier"), in small caps under the name.
- Model number, appended after the equipment class with a middle dot, when the catalog has one on file.
- RENTABLE, a small green badge, shown only when this SKU is flagged as available to rent rather than only sold.
- Price, on the right, when the catalog has a base price on file. Shown as a full dollar figure (for example $2,450), not the compact "$2.5k" style used elsewhere.
What to do. Click any product row to open Equipment (/equipment), where you can check it against what you actually run and what it would cost to add.
Discontinued products are excluded automatically, you're only ever looking at what the vendor currently sells.
Related SOPs
What it is. Related SOPs shows every standard operating procedure in your SOP library that touches this vendor, whether an operator linked it by hand, Verinode detected it from an ingested document, or Verinode detected it from how a job actually ran.
Where to find it. The Related SOPs tab. A badge shows the count of linked SOPs.
When it appears. Only once at least one SOP is linked to this vendor. While Verinode is still resolving the linkage, the tab is held back rather than shown empty; if nothing ever links, the tab never appears at all.
What you see. A count line, "N SOP(s) on file," above a bordered, divided list. Each row shows:
- The SOP title.
- A category label (Water, Fire, Mold, Reconstruction, Contents, or General).
- If the SOP isn't active, its status appended after the category (for example, "· Draft").
- If the link wasn't made manually, how Verinode found it: "· Detected from a document" or "· Detected from job execution." Manually linked SOPs show no extra tag.
- An Open button on the right.
What to do. Click Open on any row to jump straight to that SOP in the Process library (/process), with the row highlighted. Opening a row closes this vendor's detail card behind you.
SOPs get linked to a vendor three ways: an operator links one manually from the SOP editor, Verinode detects a reference to the vendor inside an ingested document, or Verinode detects the link from how a job involving this vendor actually executed. You never have to maintain the linkage by hand for the second and third cases, it builds as data flows in.
Paperwork
What it is. Paperwork is the recent documents Verinode's ingestion pipeline has tied to this specific vendor relationship in your account: invoices, contracts, certificates of insurance, and anything else your Connect integrations, forwarded emails, or manual uploads have captured and matched to this vendor.
Where to find it. The Paperwork tab. Its badge shows the document count when there are any.
What you see. Up to five of the most recently dated documents, newest first. Each row shows:
- A type icon (a distinct glyph for estimates, invoices, and photos; a generic document glyph for everything else).
- Name, the document's reference number (shown as "#" plus the number) when one was extracted, otherwise the document type.
- A small type pill next to the name showing the document type in plain words.
- Amount, the extracted dollar total, when the document carries one. Larger figures compress (for example "$1.2k"), smaller ones show in full.
- Date, shown relative to today ("3d ago," "2mo ago"), or a dash if no date was extracted.
Rows in this list are not clickable, this is a quick read of what's on file, not a document viewer. Below the list, when there is at least one document, a View all on Data page → link takes you to /data for the full ingested set, filtering, and viewers.
Empty state. When nothing has been ingested for this vendor yet, the section reads:
No documents yet No documents ingested yet for this vendor.
Community
What it is. Community pulls together two independent signals that live outside your own operator account: aggregated peer sentiment from Verinode's network, and public conversation from YouTube and Reddit about this vendor. It loads lazily, only fetching once you scroll the Community tab into view, so it doesn't slow down opening the card.
Where to find it. The Community tab, the last one in the strip. It renders flat with two stacked headers, no card frame around either.
Community Sentiment
What it is. A rolled-up sentiment score built from feedback operators across the network have shared about this vendor, through the Ratings & Feedback section of their own vendor cards.
What you see, when it shows. A header reading "Community Sentiment," a score out of 5.0 to one decimal, color-coded (green for a strong score, copper for solid, amber for mixed, red for weak), and a line noting how many operators the score is based on. Below that, up to five common themes, short phrases pulled from the feedback text, each with how many times it was mentioned, most-mentioned first.
How it's protected. This score only surfaces once enough distinct operators across the network have weighed in on this vendor to keep any single operator's feedback from being identifiable. Below that bar, the whole block quietly doesn't render, there is no placeholder or "not enough data yet" message, it simply isn't there. This is the same anonymization discipline that governs every peer benchmark on the platform: Verinode never sells or exposes operator-level data, aggregated views only surface once they're large enough to protect the individuals inside them.
Community
What it is. Public web content about the vendor, one YouTube video and one Reddit thread, surfaced so you can see what independent voices are saying without leaving the card.
What you see.
- A YouTube card, when a relevant video is found: its thumbnail with a play-button overlay, title, and channel name.
- A Reddit card, when a relevant thread is found: if the thread has upvotes on record, "Join the discussion," the thread title, subreddit, and upvote count; otherwise a generic "Start a conversation on Reddit" prompt inviting you to ask peers about their experience.
Both cards open in a new tab. If Verinode doesn't find either a video or a thread for this vendor, the whole Community block renders nothing, again with no placeholder text.
What to do. Use Community Sentiment as a second read on a vendor alongside your own Ratings & Feedback, and use the YouTube/Reddit cards when you want a demo walkthrough or an unfiltered peer discussion before a renewal or replacement decision.