Privacy and legal: consents, data use, and exports

What this page is

Privacy & Legal is where you control how Verinode uses your data, see exactly what leaves your business and what never does, download everything Verinode holds on you, and review every legal document you've accepted. It is the one place that ties consent, transparency, and export together, so you never have to take Verinode's word for what happens to your data. As an independent data trust, Verinode is not a franchisor tool and does not sell operator data to insurance carriers: this page is where that commitment becomes something you can inspect and control, not just read about.

Verinode surfaces what it knows and lets you decide. Nothing on this page enrolls you in anything by surprise, and nothing here is reversible in a way that isn't explained before you click it.

Where to find it

Open Settings from the sidebar, then Privacy & Legal under the Data & Privacy group (/settings/privacy). From the Settings index, the row shows a live count, for example "2/3 consents," so you can see your consent posture without opening the page.

The page has three groups, stacked top to bottom: Consents, Your Data, and Your Network. If your company belongs to a franchisor or association group, a fourth panel, the franchisor visibility card, appears above all three (see below).

Your franchisor visibility card (only if you're in an HQ-managed group)

What it is. If your company is part of a franchisor or association network on Verinode, a steel-blue card appears at the top of the page, above Consents, labeled "Your franchisor · [group name]." It states the literal contract between you and your franchisor: what they see about your operation, and what stays private to you.

What you see. Two lists:

• What your franchisor sees: each line names a category of data, a plain description, and, where relevant, a note on where you can see the same view yourself (so you can fact-check it).
• What stays operator-private: the categories your franchisor structurally cannot see, marked with a green dot.

If your franchisor has published a data agreement, a link to their site appears at the bottom. The card closes with a reminder that Verinode never sells to insurance carriers, never exposes your identity alongside your metrics, and never sends your data to external models for training, six binding commitments in the Data Use Policy.

If you're an independent operator with no franchisor or association affiliation, this card does not appear at all.

Consents

What it is. Three toggles that govern how Verinode uses your work email account. These are the only consents tied to your personal user account (as opposed to your company's data, covered under Your Network below).

What you see. A caption reading "What is encrypted stays yours; only anonymized aggregates ever reach peer benchmarks," and a line counting how many of the three are on: "X of 3 granted. You control how Verinode uses your work-account data." The three toggles:

• Allow Inbox Forwarding: "Verinode receives emails you forward from your work account. Required for data contributor accounts to function."
• Process Email Content: "Extract structured data from your forwarded emails (jobs, supplements, adjuster details) for your team's analytics."
• Help Improve Verinode: "Anonymized usage telemetry on how you interact with the contributor surface. Optional."

How it works. Flip any toggle and it saves immediately, no separate save button. A confirmation line appears below the toggles: "Consent granted." on turning one on, "Consent revoked." on turning one off. If a save fails, the same line reports the error instead. Every change is written to an immutable audit trail.

Your Data

What it is. The group where you export your own data and read the two disclosures that spell out exactly what Verinode encrypts versus what it uses.

Export My Data

What you see. A row labeled Export My Data, meta text "Download everything Verinode holds for you," and a Download button.

What it does. Clicking Download starts a JSON file download of everything tied to your user account: your memberships, your consent history, your audit trail, your profile, member information, and any invitations you've sent. This is a personal-account export, distinct from your company's operational data (jobs, clients, financials), which you export separately from the Intelligence inbox in the relevant section of the platform.

What we share, and what never leaves your walls

What it is. A collapsed disclosure row. Tap it to expand the full explanation of Verinode's data boundary. Collapsed, it reads: "Encrypted PII stays yours; only anonymized aggregates reach peer benchmarks." Expanded, it lays out three commitments:

• What is encrypted. Your customers' identities and contact details, claim numbers, adjuster names, your team's personal information, full street addresses, and free-text incident and supplement records are all column-encrypted at rest under a key scoped to you. No other operator or carrier can read it, Verinode never sells it, and only audited automated systems ever decrypt it, and only to do the work you asked for. A link, "How the Vault Key works," opens the architecture explainer.
• What flows to peer benchmarks. Only the analytical dimensions: carrier and vendor names, equipment models, dollar amounts, dates, statuses, categories, ratings, and coarsened derivations (ZIP3, state, region, category groupings). Always anonymized through a one-way operator-ID hash, and always aggregated across a group of peers large enough that no single operator's numbers can be picked out. A link opens the full Data Use Policy.
• What we never do. Sell to insurance carriers. Expose your identity alongside your metrics. Send your data to external AI models for training. These are binding commitments in the Data Use Policy, not marketing language.

Documents You Have Accepted

What it is. A second collapsed disclosure row listing every legal document version you've accepted (terms of service, data use policy, and similar). Collapsed, it reads "None on file yet" or "X on file."

What you see, expanded. One row per acceptance: Version X, the document title, and "Accepted [date]" (for example, "Accepted Jul 13, 2026"). Rows for the Data Use Policy link out to the published policy. Below the list, a line points you to privacy@verinode.ai if you need an export of your acceptance history for a compliance review.

Empty state. "No acceptances on file yet."

Your Network

What it is. Controls for how your company's anonymized data contributes to Verinode's peer benchmarks and agent learning, plus the reciprocity view that shows what the network has actually captured from you, and the erasure request path. The caption above this group reads: "How your anonymized contribution powers the peer benchmarks you read."

Introductory line. "Control how your data contributes to Verinode's industry intelligence. All contributions are anonymized and irreversible, your identity is never revealed." A link opens the full Data Use Policy.

The three network toggles

• Contribute to peer benchmarks. "Your anonymized data helps build industry benchmarks like 'median days-to-pay by carrier' and 'supplement approval rates.' In return, you get free access to all benchmarks, the quarterly State of Restoration report, and priority features." This is the core exchange behind Verinode's benchmark access: contribution funds the intelligence layer you read elsewhere on the platform.
• Help your agents learn from what works. "When enabled, your anonymized responses to recommendations teach the system which advisory patterns succeed for operators in similar positions. Your individual interactions are never tied to your identity." This is the feed and decision-workspace learning loop, see the decision workspace for where those responses come from.
• Public recognition. "Be listed as a contributing operator in our data use reports. Your company name appears, but none of your data is identifiable. Leave this off to contribute anonymously." Off by default. Your data stays in published benchmarks either way, this only controls whether your company's name is attached to the public contributor list.

How saving works. Each toggle saves on change and shows "Preference saved." for a few seconds, or "Failed to save. Please try again." if the write fails.

What your agent has learned

What it is. A reciprocity panel below the three toggles. Verinode's stance is that if your data teaches the network something, you should be able to see what that is, in your own numbers, with no external joins or surprise disclosures.

What you see. Three stat cards:

• Preferences remembered: a count of everything your agent has retained about your operation (preferences, facts, patterns, decisions), with a breakdown by type underneath (for example, "Preference: 4 · Fact: 2"). If nothing has been learned yet, the hint reads "Will appear as the agent learns."
• Contributions to the network: a combined count of decision outcomes and specialist claims you've contributed, with the split shown underneath (for example, "6 decision outcomes · 3 specialist claims").
• Verified rollup participations: how many distinct network findings your data helped confirm. Before you have any, the hint explains why: "Joins a rollup once 2 other operators independently concur." Once you do, it reads "Distinct findings the network concurred on with your data."

Below the cards, when available, a Recently learned list shows the most recent items your agent has captured, each tagged by type (Preference, Fact, Pattern, Decision) with its content and, where applicable, a confidence percentage.

A note above the cards states the guarantee directly: "Everything below is yours, pause contribution any time above and the corresponding rollups stop growing within 24 hours."

Request data erasure

What it is. The right-to-erasure control. Requesting erasure revokes all three network consent flags and removes your company's contributions from Verinode's intelligence layer within 72 hours (faster than the CCPA's 45-day and GDPR's 30-day windows). Your operational data inside Verinode IQ, your jobs, clients, and financials, is not affected: this only removes what you've contributed to the shared network layer.

1. 1Under Request data erasure, click Request erasure.
2. 2A confirmation field appears: type DELETE MY DATA exactly.
3. 3Click Confirm erasure. The button stays disabled until the phrase matches exactly.
4. 4A success message reads "Erasure request submitted. Your data will be removed within 72 hours."
5. 5Or click Cancel at any point to back out without submitting anything.

Best-practice example

An operator wants to confirm what a franchisor can and cannot see before signing a data agreement addendum. They open Settings → Privacy & Legal, read the franchisor visibility card's two lists side by side, then expand "What we share, and what never leaves your walls" to see the same boundary from Verinode's side. Satisfied the two match, they check their consent count (3 of 3 granted), leave Public Recognition off since they'd rather contribute anonymously, and download their data export for their own compliance file before the addendum is signed.

Related reading

• How benchmarks work
• Benchmarks overview
• Reading a benchmark
• The decision workspace
• Connecting your data
• Forwarding documents