Membership & billing: tier, capacity, and payment

What this page is

This is the one place your membership itself lives: what tier your business is on, how many Intelligence Units (IU) you have left to spend this period, when your membership renews, the card Verinode has on file, and your invoice history. It is not a decision surface, IQ never decides your tier or spends your money for you. This page shows you where you stand and lets you make the call: keep going, add capacity, upgrade, or cancel.

Where to find it

Open Settings from the sidebar, then Membership. Direct route: /settings/membership. An older /profile link redirects straight to Settings, any query string is preserved, so a saved bookmark or an email link still lands you in the right place.

Only an account Admin sees this page in full: anyone else who opens it is redirected back to the main Settings screen, because membership and billing changes affect the whole business, not just one person's access. Next to the page title, a small IU balance chip repeats your current Intelligence Unit balance so it stays visible even before you scroll down to the detail rows.

The membership card

At the top of the page, a credit-card-shaped panel carries your identity at a glance:

• Verinode wordmark, top-left, as the issuing brand.
• Tier badge, top-right, in small caps: Contributor, Executive Member, Premier Member, or Reserve Member, matching your current plan. The card's own color shifts with tier: pale slate-to-graphite for Contributor, copper for Executive, graphite with a copper tier label for Premier, and a gold-on-obsidian finish for Reserve. Members carrying Founder standing (the first 100 Premier members, locked into the founder-era annual price for life) get a thin gold border on the card plus a "Founder" label under the tier badge.
• A gold key chip, center-left, echoing a physical card's EMV chip. If you're the account holder (the billing contact), it's interactive: tap it and a password-gated modal opens, on success your Vault Key and its fingerprint appear in a strip beneath the card, labeled "Your Vault Key," with a live "Hides in 30s" countdown, a Copy button, and a Hide button. The strip also closes on blur or if you switch tabs. If you aren't the account holder, the chip isn't tappable, and a note beneath the card explains that your billing contact holds the recovery Vault Key while you keep full access to your own encrypted data.
• Business name and your name. The operator (business) name is the large line; your own name sits beneath it in uppercase, when known.
• Member numbers. Below your name, a line like VN-547231 | OP-318940 combines two identifiers: the VN- number is your business's Membership Number, present only while the business is on a paid tier, and the OP- number is your own personal Operator Number, assigned once at signup and unaffected by which business you're affiliated with.
• Intelligence Units. On a paid tier, the bottom-right of the card shows your current IU balance in large bold type, labeled "Intelligence Units," with "Member since [year]" beneath it. On the free Contributor tier this corner instead reads "Become a Member."
• Cancellation notice. If you've canceled, the top-right of the card adds a line reading "Cancels [date]," the date your access reverts to Contributor.

Beneath the card, two wallet buttons let you carry your membership on your phone: Add to Google Wallet opens a signed save link in a new tab; Apple Wallet shows as a disabled "Coming soon" pill until Verinode enrolls in the Apple Developer Program.

If your business has earned standing (rank, Founder, Trustee, or a regional badge), a Member status panel appears beside the card with your earned seals and the bonus IU per month that standing adds to your balance. That panel, and how standing is earned, is covered in full in Member status: ranks, seals, and bonus capacity. Neither it nor the badges panel next to it has an empty state placeholder, they simply don't render until you've earned something to show.

Capacity: your balance and one-tap top-up

Directly under the card, paid members see a Capacity group, captioned "One tap. Charges your card on file.":

You have [N] IU, about [N] decisions.

Below that line sit four buttons, one per Intelligence Unit bundle: 250, 1,000, 5,000, and 20,000 IU. Each button shows the IU amount, roughly how many decisions it converts to, and its price: 250 IU is $65 (about 8 decisions), 1,000 IU is $230 (about 33 decisions), 5,000 IU is $1,000 (about 166 decisions), and 20,000 IU is $3,500 (about 666 decisions). Tapping any one of them charges the card already on file, off-session, in a second or two, no checkout page. If you've never bought IU before and have no saved card, the same tap opens a short embedded card-capture instead, after that first purchase, future top-ups are instant too.

A "decision" is Verinode's own unit of comparison, not a literal count of anything metered: a standard worked decision costs 30 IU, so 1,000 IU converts to about 33 decisions. It exists purely to translate a number of Intelligence Units into an outcome you can picture. This whole strip is omitted entirely for Contributors, there's nothing to top up on a free tier, only IU-consuming paid tiers see it.

The upgrade rail: Contributor → Executive → Premier → Reserve

Right below Capacity, a rail always shows exactly one tier: the next step up from where you are. If you're already paying, it's titled "Your Membership" and shows your current tier plus your renewal date above the rail. If you're a free Contributor, it's titled "Become a Member" and the rail is the full conversion pitch. Either way, a Compare all button in the group header opens the full plan-comparison view with every tier side by side.

The rail itself names the next tier, a one-line pitch, and what it concretely unlocks:

• Executive ("IQ works your priorities."): peer benchmarks in full, the real numbers, unblurred; 1,500 IU a month, about 50 worked decisions; IQ digs, drafts, and prepares while you decide. $4,200/yr.
• Premier ("IQ works your whole business."): premium benchmark depth plus raw research access; 6,000 IU a month, about 200 worked decisions; up to 5 memberships for your leadership team, plus API access. $7,200/yr list ($6,000/yr for the first 100 Founder members, locked for life).
• Reserve ("IQ works every corner."): 15,000 IU a month, about 500 worked decisions; headroom for a full leadership cadence, every section, every week; everything in Premier, at the deepest working pace. $12,000/yr.

A single Upgrade to [Tier] button (or Become [Tier], if you're still a Contributor) sits beside the annual price and opens the same in-app checkout, pre-selected to that tier. Reserve members don't see this rail at all, Reserve is the top tier, there's nothing above it to upgrade to. The full tier-by-tier feature comparison lives in Membership tiers and upgrading.

Verinode counts memberships, not seats or licenses, even on Premier's multi-seat allowance: you're joining an independent data trust, not licensing software.

Details

A plain fact list sits under the upgrade rail:

| Row | What it shows | |---|---| | Tier | Your current tier's display name (Contributor, Executive Member, Premier Member, Reserve Member). If you've canceled, a note beside it reads "Cancels [date]." | | Intelligence Units | Your spendable IU balance right now, in large bold type, labeled "Spendable now." Paid tiers only. | | Documents This Period | How many documents (estimates, invoices, financials, and the rest) have flowed into Verinode this billing period. Paid tiers only. | | Agent Runs This Period | How many times IQ ran an agent action for you this billing period, this period's read on how much work IQ did. Paid tiers only. | | Renewal | The date your subscription next renews, with the day count until then. Paid tiers only. | | Member Since | The date your account was created, shown whenever it's known, regardless of tier. |

Any figure that failed to load shows an em-dash rather than a wrong number, Verinode never guesses a value it couldn't read. If your renewal period hasn't loaded, Documents This Period and Agent Runs This Period both show an em-dash too, since they're counted against that period's start and end dates.

Payment

The Payment group shows the card Verinode has on file for your membership:

• Card, formatted as the card brand followed by the last four digits (for example, "Visa •••• 4242"), with the expiration month and year beneath it. If no card is on file, it reads "None on file" with the note "Add a payment method to become a Member."
• An Update (or Add, if no card exists yet) button opens Stripe's hosted customer portal, where you manage the card directly. Nothing about your card is stored or handled inside Verinode itself.
• If your subscription is active and not canceled, a Membership row reads "Active" with a Cancel button.
• If you've already canceled, that same row instead reads "Set to cancel," with the date it ends ("Ends [date]"), and a Reactivate button in its place.

If you've never had a Stripe customer record (a Contributor who hasn't started a membership), the update/add button, invoices action, and cancel/reactivate row are all hidden, there's nothing to manage yet.

Recent invoices

Below Payment, a Recent Invoices group lists your last five invoices, each showing the amount, its status (paid, open, void, uncollectible, or draft), the date it was created, and its invoice number where Stripe has one. Tapping an invoice row opens its PDF, or its hosted Stripe page if no PDF exists yet. A Manage in Stripe button in the group header opens the same customer portal as the Payment card's Update button. If you have no invoices yet, the group reads "No invoices yet."

Canceling and reactivating your membership

Tap Cancel on the Payment row to open the cancellation modal. Canceling is a soft, end-of-period action, not an immediate account teardown:

1. 1The modal states plainly: "You'll stay an [Executive/Premier/Reserve] Member until [renewal date]. Nothing changes today."
2. 2It confirms that on that date your subscription ends and you drop to the Contributor tier, but your data, decisions, and contributed Intelligence Units stay with you, and you can become a Member again anytime.
3. 3If you're within your first 30 days of joining, the same modal reminds you that you're covered by the money-back guarantee, and to email hello@verinode.ai to have the refund processed. The full refund mechanics are documented in Self-service 30-day refund.
4. 4Choose Keep my membership to back out, or Cancel at renewal to confirm.

Once canceled, the Payment row switches to "Set to cancel" with the end date, and the membership card itself grows a "Cancels [date]" line under the tier badge. If you change your mind before that date arrives, tap Reactivate to open the same modal in reverse: it confirms you'll be kept as a Member past the renewal date and that your subscription will renew automatically going forward, no further action needed. Tap Reactivate to confirm, or Never mind to leave the cancellation in place.

Comparing plans and adding capacity elsewhere

Two dedicated views sit one level deeper than this page, both reached by drilling into the rail above:

• Compare & Manage, at /settings/membership/plans, repeats the same two entry points in a simpler layout, captioned "Annual billing. Start with a free trial, no card required.": a See tiers button that opens the full plan picker, and a Manage membership button that opens /account/billing, where the actual subscription change, proration, and invoicing happen.
• Add Capacity, at /settings/membership/credits, is built for one job: buying more IU outside your monthly allotment, whether as a one-time bundle, a recurring monthly top-up subscription, or opt-in auto-top-up, captioned "AI actions pause at zero balance. We never auto-charge unless you explicitly turn auto-top-up on." A second button links to the per-operation IU cost catalog, documented in How IU costs are calculated, so nothing about how Intelligence Units get spent is opaque.

Related articles

• Your Profile & Settings: an overview
• Member status: ranks, seals, and bonus capacity
• Reading your IU balance
• Planning your IU usage
• Your IU spend log
• When IUs run out: pause and upgrade prompts
• Membership tiers and upgrading
• Self-service 30-day refund
• Sign-in & security: password and two-factor
• Understanding your margin

Data sources