The Decisions row: Surfaced, Acted, Parked, Ignored
Every restaurant, roofer, or restoration operator asks IQ some version of the same question eventually: is this thing actually doing anything for me? The Decisions row is where Verinode answers it…
On this page
What this row shows
Every restaurant, roofer, or restoration operator asks IQ some version of the same question eventually: is this thing actually doing anything for me? The Decisions row is where Verinode answers it in the plainest possible terms, by counting what happened to every signal IQ surfaced in the current window and sorting it into exactly one of three outcomes: you acted on it, you parked it for later, or you ignored it.
A signal is IQ's word for a single finding: a margin leak, a carrier paying slow, a vendor rate creeping up, a missing certificate, anything IQ noticed in your data that is worth a decision. Signals do not sit in an undifferentiated pile. Each one carries a lifecycle, and the four tiles in this row are a live read of where every signal in the window currently sits in that lifecycle.
Verinode does not decide anything on your behalf here. It only surfaces the signal and then records, honestly, what you did with it. The row is a mirror, not a scoreboard.
Where to find it
Open Impact from the sidebar, at iq.verinode.ai/impact. The Decisions row is the third row on the page, titled Decisions, sitting below the Impact hero panel and the Goals row, above the Working with IQ row.
A window picker sits in the page header, next to the Impact title: it lets you switch the whole page, including this row, between time windows (the default is This month). Every count in the Decisions row is scoped to whichever window is active.
Each of the four tiles is clickable. Clicking any of them opens the Decisions tab of the Impact card, pre-filtered to that tile's status, so you land directly on the list you asked to see instead of a full unfiltered table you have to filter yourself.
The four tiles
Surfaced
What it is. The whole. Surfaced counts every signal IQ detected for your business in the active window, full stop, regardless of what happened to it afterward. It is not itself a decision status; it is the total that Acted, Parked, and Ignored divide up between them.
What you see. The tile's value is the raw count, and the sub-line reads "IQ found these." Below the number, a proportion bar splits that total into three colored segments: acted (green, Deere Green), parked (amber, Hard Hat Yellow), and ignored (red, Ember Red). The bar is a direct visual read of your response pattern: a bar that is mostly green means you are working through what IQ surfaces; a bar that is mostly red means most of what IQ finds is going unanswered.
Clicking it opens the Decisions tab with the filter set to All, showing every signal in the window regardless of status.
Empty state. When nothing was surfaced in the window, the tile reads "Nothing yet in this window" and shows no proportion bar at all (there is nothing to divide).
Acted
What it is. Acted counts the signals from that same surfaced total where you took the recommended step, whatever it was for that specific signal: you followed up on a carrier, adjusted a rate, filed the missing document, whatever the decision called for. This is the number in the article's headline slot: Verinode's Impact hero panel at the top of the page leads with "Decisions Acted" for the window, because acted decisions are the concrete measure of IQ's return on your time.
What you see. The tile's value is the acted count. The sub-line shows your action rate, the share of everything surfaced that you acted on, as a percentage (acted ÷ surfaced). Below the number, a gauge preview reads that same share against low/mid/high zones, so you can tell at a glance whether you are acting on a small slice or most of what comes in.
Clicking it opens the Decisions tab filtered to Acted only.
Empty state. With nothing surfaced in the window, the sub-line reads "Nothing to act on yet" and no gauge renders.
Parked
What it is. Parked counts signals you set aside on purpose, not dismissed, just not now. Parking a signal keeps it live for a later decision rather than closing it out.
What you see. The tile's value is the parked count. The sub-line reads "Coming back to these" when there is at least one, and a ring preview shows parked's share of the surfaced total.
Clicking it opens the Decisions tab filtered to Parked only.
Empty state. With nothing parked, the sub-line reads "Nothing parked" and no ring renders.
Ignored
What it is. Ignored counts signals you actively dismissed as not relevant to your business right now. This is different from a signal simply sitting unanswered: ignoring is a deliberate call that a particular finding does not apply.
What you see. The tile's value is the ignored count. The sub-line reads "Not relevant" when there is at least one, and a marker preview places ignored's share of the surfaced total on a track.
Clicking it opens the Decisions tab filtered to Ignored only.
Empty state. With nothing ignored, the sub-line reads "Nothing ignored" and no marker renders.
Inside the Decisions tab
Every tile in this row opens the same underlying tab, the Decisions tab on the Impact card, just pre-filtered differently.
What you see. A row of filter chips across the top: All, Acted, Parked, Ignored, each labeled with its own count for the window (for example "Acted · 6"). The chip matching the tile you clicked is pre-selected; you can switch chips freely inside the tab without leaving it. Below the chips, a list of every matching signal, one row each, showing:
- A status pill (Acted, Parked, or Ignored), color-coded the same way as the proportion bar on the Surfaced tile.
- The signal's title.
- A dollar figure, when the signal carries one, colored green and bold for hard-recoverable amounts, amber for soft-conditional amounts. Signals with no dollar amount show no figure at all.
- How long ago the status changed, in relative time (for example "3d ago").
Clicking any row opens that signal's own decision detail in place, inside the card, so you can read the full context without losing your spot in the list.
Empty states. If there are no decisions at all in the window, the tab reads: "No decisions in this window yet. As IQ surfaces signals you act, park, or ignore, they show up here." If decisions exist in the window but none match the chip you have selected, it reads: "Nothing with that status in this window."
Note
The proportion bar, gauge, ring, and marker previews on these four tiles are read-outs of the same underlying counts, not independent measurements. Surfaced always equals Acted plus Parked plus Ignored for the window; if the three don't visually sum to the whole, it means a signal is still open (not yet acted, parked, or ignored) and is counted in Surfaced but not in any of the other three.
How to use it
Start with the Surfaced proportion bar. If it is mostly green, IQ's recommendations are landing and getting worked; keep going. If it is mostly red or amber, that is worth a beat of attention: either IQ is surfacing things that genuinely don't apply to your business (which is worth telling IQ directly, in chat, so it can calibrate), or there is a backlog of live work sitting in Parked that deserves a pass before it goes stale.
The action rate under Acted is the single number to watch over time. A rising action rate across windows means IQ's signals are becoming more relevant, or you are getting faster at working them, or both. Compare it against the Impact hero panel's utilization read (Strong, Steady, or Warming Up) for the same window: a low action rate and a "Warming Up" utilization pill together are IQ telling you plainly that there is more value on the table than you are currently pulling out of it.
Use the Ignored tile as a feedback signal, not just a tally. A pattern of ignored signals in the same category is a cue worth raising with IQ in chat: the more precisely IQ understands what does and doesn't matter to your business, the fewer irrelevant signals it surfaces going forward.
- 1Open Impact from the sidebar and confirm the window picker is set to the period you want to review.
- 2Read the Surfaced proportion bar for the overall shape of your response pattern.
- 3Click Acted to see the action rate, then click into the tile to review what you closed out and confirm the dollar amounts look right.
- 4Click Parked to review anything you set aside, and decide whether it is time to act, or park it further.
- 5Click Ignored to sanity-check that what you dismissed really doesn't apply, and flag any pattern to IQ if it doesn't.
Data sources
Data sources
- 1.Signal lifecycle timestamps (detected, acted, parked, ignored). Your business.
- 2.Signal titles, dollar amounts, and hard/soft register. Your business.