Reading the responses feed

What this feed is

Every other list in Forms groups things by survey: one row per survey, with a response count and a rate. The Responses card flips that around. Here, one row is one person's answer. If you sent a Vendor Assessment to six subcontractors and three replied, the Active list shows one row reading "3/6 (50%)." The Responses card shows three separate rows, one per subcontractor, each with its own rating, its own snippet, and its own timestamp. It is the place to read what people actually said, not just how many said something.

The feed pulls from every survey you have sent (Vendor, Tool, Process, Supply, Carrier, TPA, and the team-flavored templates), newest reply first, and holds your 50 most recent responses. Older responses do not disappear from the record, they just drop off this particular feed; you can still find them by opening the survey they belong to. Verinode does not write these responses or decide what they mean, it lays out what came back from your vendors, carriers, and team so you can scan them at a glance and follow up where it matters.

Where to find it

Open Forms from the sidebar (under My Data, alongside Data and Connect). The route is iq.verinode.ai/forms. An old bookmark to /surveys still works, it forwards to /forms.

On the Forms home page, the Explore row has four tiles: Active, Responses, Templates, Closed. Click the Responses tile (teal accent, the second one) to open the drill-in overlay. Inside that overlay, four full-page cards sit side by side, colored to match: Active (copper), Responses (teal), Templates (deep purple), Closed (steel blue). You can swipe or click between them without closing the overlay, and whichever card you land on stays in the page URL, so a link straight to Responses takes you there directly.

The rating filter

Above the table sits a filter bar with a search box and a rating dropdown. The dropdown reads a live count for every option, computed across your full response history, not just what is currently on screen:

• All ratings (N), every response you have, N being your total count.
• High (4-5) · N, responses rated 4 or 5.
• Neutral (3) · N, responses rated exactly 3.
• Low (1-2) · N, responses rated 1 or 2.
• No rating · N, responses with no numeric rating at all (typically full-survey text answers with no rating question, or a rating question nobody answered).

Picking a band filters the table to just that band. Switch back to All ratings to clear it.

Search

The search box, placeholder "Search by name, email, title, or snippet...", matches against four things at once: the respondent's name, their email address, the survey's title, and the text snippet shown in the Survey column. Type a vendor's name and you will find every response tied to them regardless of which survey asked; type a word from an answer and you will find the response that contains it.

Search and the rating filter stack: narrow by rating first, then search within that band, or the other way around.

The table

Each row is one response. Columns, left to right:

• Respondent. The invitee's name in bold, or the part of their email address before the "@" if no name was captured. Their full email address sits underneath, in smaller muted text.
• Survey. A colored type pill (Vendor, Tool, Process, Supply, Carrier, TPA, or one of the team-flavored labels) next to the survey's title. When the response is a full survey with a text answer on file, the first text answer appears underneath in quotes, truncated to two lines. Lightning surveys (the one-question, fast-turnaround format) do not carry a text snippet here, their answer is the rating itself.
• Rating. A colored pill showing the number out of 5 (for example "4/5"), or a plain dash when there is no rating on file. Green means 4 or 5, amber means 3, red means 1 or 2.
• Channel. How the invite was delivered: Email, Sms, or, when an invite went out both ways, Email + Sms.
• When. How long ago the person responded: "just now," a minute count under an hour, an hour count under a day, a day count under a week, or a calendar date (for example "Jul 13") beyond that. This is the reply time, not the send time.

Click anywhere on a row to open that response's parent survey. That opens the same detail view described in inside a survey: roster, results, and actions, the Setup and Results tabs, the invite roster, resend options, and the AI-generated summary once a survey has two or more replies. It opens the whole survey, not a zoomed-in view of that one answer, so you can read the single reply in the context of everyone else who was asked.

Rating bands, and where the number comes from

Verinode reads a rating in one of two ways depending on how the survey was sent:

• Lightning surveys ask a single question by email or text and take the reply back as a raw 1-5 rating. That number is what shows in the Rating column.
• Full surveys are multi-question forms built from a template. If the template includes a rating question, that value can appear here too; if it does not, or nobody answered it, the row shows a dash and leans on its text snippet instead.

The four bands used throughout this feed, in the filter dropdown, the counts, and the pill colors:

• High, 4 or 5.
• Neutral, exactly 3.
• Low, 1 or 2.
• No rating, nothing on file.

Empty states

No responses at all (nobody has replied to anything yet):

• Title: "Responses appear here as your team replies"
• "Lightning surveys ask one question, fastest replies"
• "Email + SMS rates come back as raw 1-5 ratings or short text"
• "Full surveys collect multiple answers per invitee"

Responses exist, but none match your filters:

• Title: "No responses match these filters"
• "Try clearing the search or switching the rating filter"

Best-practice example

Say you want a quick read on how your subcontractor bench is doing without opening every individual survey. Open Forms, click the Responses tile, and set the rating filter to Low (1-2). Every row that survives is a response somebody rated 1 or 2, across every Vendor, Supply, or Process survey you have run, sorted newest first. Scan the snippets first, a short text answer next to a low number usually tells you exactly what went wrong. Click the ones worth acting on to open the parent survey, read the full context in the Results tab, and decide from there whether it is a coaching conversation, a pricing conversation, or a reason to look elsewhere. Clear the filter back to All ratings when you are done to see the feed in its normal, unfiltered order.

Related help articles

• Forms: surveys, audits, and reviews
• Active and closed surveys list
• Inside a survey: roster, results, and actions
• Understanding your margin
• Clients and carriers