"Service lines: what you run, your mix, and what you warrant"

What this page controls

Service Lines records what work you actually do and for whom. Every answer on this page is a fact that decides which operators you're measured against, so IQ mostly answers it itself, from your job history, and you correct it. It's split into three groups: The lines you run, Your mix, and What you warrant.

Where to find it

Service Lines is admin-only. Open Settings from the sidebar, then in the Your business group click Service lines, or go directly to /settings/service-lines.

The lines you run

A row of chips, one per line of work Verinode's taxonomy recognizes (water, fire, mold, and the rest). Tap a chip to add or remove that line; the change saves the moment you tap it. This replaced a second, separate question that used to live on the Company page asking the same thing in different words; the signup picker (what you sell) still runs once at signup, and this row is the one place you correct it afterward.

The helper text above the chips says where your current answer came from:

• If IQ has seen enough of your jobs, it reads "IQ sees [lines] in your jobs. Tap to correct it, or say it looks right, and you are measured against operators running the same lines," with a Looks right button that confirms IQ's read without changing it.
• Once you've confirmed it (by tapping Looks right, or by editing the chips yourself), the helper reads "You confirmed these," and benchmarks for lines you don't run stay out of the way by default.
• Until IQ has enough job history and you haven't confirmed anything, every benchmark shows, since Verinode doesn't yet know which lines to hide.

You must keep at least one line selected; removing the last chip is refused; an operator with no declared lines would otherwise be measured against everyone.

Your mix

• Residential / commercial. Which side of the book carries your volume. Sets which operators you're measured against.
• Who pays. Who pays for most of your work. This starts as a question you answer directly; once enough of your jobs are in, IQ takes it over and the field becomes a fact it keeps current on its own rather than a dropdown you maintain, the helper text tells you which state it's in.

What you warrant

One workmanship term per line you run, the promise behind a callback versus a paid repair. Pick a term for each line from the dropdown; if you haven't set one, the row shows your network's own default term, and if that isn't set either, it reads plainly as "Not set", never guessed. A job whose own signed agreement states a different term keeps that one regardless of what you set here. The term you set is what sizes the open obligation a buyer of the business would price in.

Best-practice example

Say IQ sees mostly water and fire jobs in your history and proposes those two lines with "Looks right" available. You confirm it, so benchmarks for mold or reconstruction-only peers stop cluttering your view. Under Your mix, you set Residential / commercial to "Mostly residential" and let Who pays stay on IQ's derived read once it switches over. Under What you warrant, you set a 12-month term on water and a 24-month term on fire, matching what you actually promise customers, so the Warranty section can tell a callback inside that window from a paid repair outside it.

Data sources