Processes on mobile

What this page is

The mobile Processes home carries the same library and the same process-mining layer as the web Processes section: your SOP library, the patterns Verinode's agents infer from your job documents, and the IICRC/LEAN/OSHA/EPA/state reference procedures your work touches, sitting on top of the mining reads that show how long each stage of a job actually takes. Nothing is recalculated for the phone. The flow-mining tiles you see here are built from the same shared model (lib/process/flow-metrics.ts) that drives the web home row and the web slider's Flow tab, so a number on your phone never quietly disagrees with the same number on your desktop. It is the same LEAN scores, the same peer reads, the same records, laid out as horizontal rows of tiles you swipe and tap open, the way every section reads on the phone.

A few of the web page's authoring and admin surfaces are not on the phone yet. The last section of this article lists exactly what is deferred and why.

Where to find it

Open Business, then Processes (the route is /m/business/processes). A Feed link at the top left takes you back to the home feed.

If Processes has not been switched on for your business yet, you will not see the rows below. Instead you land on a section activation screen. Turn the section on there before any of the rows below appear.

The layout, top to bottom

1. 1Hero row, four tiles: My SOPs, Coverage, Pending, Standards.
2. 2Take Action, an agent launcher, an unlock-data nudge, two launch tiles (SOPs and QA Audits), and any process decisions Verinode has surfaced.
3. 3Explore, three metric tiles, one per record kind: My SOPs, Pending, Standards.
4. 4How your work flows, one tile per process you actually run (Jobs, and any of Exterior, Supplements, Recruiting, Safety, or Drying that has mineable history).
5. 5Most Recent, a strip of individual record tiles, sorted newest first.

Tapping almost any tile opens a full-screen liquid-glass detail deck. Inside a deck you can swipe left and right to move between every tile in that same row without closing it.

The hero row: four tiles

• My SOPs. The count of SOPs you have written or uploaded. The line under the number reads "Written by you" once you have at least one, or "Upload one to start" at zero. The pill in the corner reads "N active" (green) once you have SOPs, or "Cold start" (muted) before you do.
• Coverage. Your service-line coverage percentage: how many of your service lines have at least one active SOP, out of how many you run. The number is green at 80% or above, plain foreground color from 50 to 79%, and red (Ember) below 50%. The line underneath reads "{documented}/{total} service lines documented," or, if you have not set a service mix yet, "Set service mix in operator profile." The pill reads "Strong coverage" (green), "Maintain" (muted), or "Service-line gaps" (red) depending on where the percentage lands.
• Pending. The count of agent-observed patterns still waiting on your review. The line reads "Agent observations need your review" when there are any, or "No pending confirmations" at zero. The pill reads "N to confirm" (muted) or "Caught up" (green).
• Standards. The count of reference standards in your library, with the fixed subtitle "IICRC, LEAN, OSHA, EPA + state references" and a "Reference library" pill.

Tapping My SOPs, Pending, or Standards opens the same list-style detail deck described under Most Recent below, filtered to that one kind. Tapping Coverage opens its own deck: a large coverage percentage, the sentence "{documented} of {total} service lines have at least one active SOP," and, if you have set a service mix, a Service Lines list with one row per service line showing either the SOP covering it or the word Gap.

Take Action

The Take Action row leads with an agent activation tile: tapping it opens the IQ chat overlay so you can ask about your processes directly. Next to it, an unlock-data tile appears if your Processes data is incomplete: at zero data it reads "Make Processes work" and names the exact export to send (your written SOPs, as a PDF, Word file, or photo); with partial data it reads "Deepen Processes" and checks off what has flowed in against what is still missing. The tile disappears once your Processes data is complete.

Two launch tiles follow:

• SOPs ("Write down how your team works best"), which opens the SOP generator deck. Tap Generate to have Verinode draft a starting SOP with you.
• QA Audits ("Score a job, crew, or process"), which opens the QA audit launchpad. Tap Start to run a scored audit against a rubric.

After the two launch tiles, the row shows any process decisions Verinode has surfaced for you. Each decision tile carries its dollar impact (or a dash when there isn't one), a compressed reason or action title, the entity involved, and a trajectory arrow (improving, declining, or stable). Tapping one opens it in the mobile decision workspace. When there are no open decisions, a placeholder tile fills the spot instead: the kicker reads "Cold Start" if you have no process records at all, or "All Clear" once you do. The body reads "Upload your SOPs to get started." or "Nothing needs a decision." depending on the same split, with the line "When a job runs slow, it shows up here." underneath either way. See Take Action: process decisions and one-click adopt and the decision workspace for how these decisions are built and how to act on one.

Explore: the three record kinds

Three tiles, one per record kind:

• My SOPs (copper), the same count as the hero tile, subtitled "Documented processes." Once you have any SOPs, a small dot-grid preview shows the count.
• Pending (amber), your pending-observation count, subtitled "Agent observations." Its dot-grid preview flags the pending ones in amber when any are waiting, or green when your queue is caught up.
• Standards (steel), your standards-library count, subtitled "Reference library." No preview chart, since this list does not move.

Tapping any of the three opens a detail deck showing the kind's full count at the top and a list below (up to 30 records) of title plus a one-line subtitle for each. Empty-state copy, verbatim, per kind:

• My SOPs: "No SOPs yet. Upload one to start."
• Pending: "Nothing waiting. Patterns show up here as we read your data."
• Standards: "No standards for your state yet."

How your work flows

This row is a process roster, one tile per process you actually run, not a fixed set. Jobs always appears once you have enough job history; Exterior, Supplements, Recruiting, and Safety only appear once each has cleared its own data floor, and Drying only appears once you have completed drying logs. A business that does not hire never sees a Recruiting tile; one that does not run structural drying never sees a Drying tile.

Each tile is labeled by the process (Jobs, Exterior, Supplements, Recruiting, Safety, or Drying) and shows that process's headline read: usually its slowest stage, or, for Jobs specifically, the slowest stage-to-stage wait in your actual discovered job flow once Verinode has traced enough of your jobs end to end. Drying shows your typical dry time once enough dried jobs are on file, or a running drying-log count before that. A small marker bar sits beside the number showing where your time falls along the scale, with a mark for where your peer cohort sits, and tiles carry a "+Nd vs Peer" or "−Nd vs Peer" pill and turn Ember Red (slower than peers or the process's own bottleneck), Deere Green (faster than peers), or steel (no peer comparison available yet).

If nothing in your job history has cleared the mining floor yet, the row shows one line instead of tiles: "Add your job history and we'll show how long each step takes, and where jobs slow down."

The FlowMetricDetail card

Tapping any tile in this row opens FlowMetricDetail, one component (components/processes/flow-metric-detail.tsx) rendered identically here and in the web slider's Flow tab, so drilling into a metric never looks different depending on which device you're on. It always leads with a plain-English verdict, then a "Where your time goes" bar chart, then, when a peer read exists, a "How you compare" row using the same benchmark visual the rest of the platform uses. What fills in depends on what you tapped:

• A stage-to-stage wait. States the median days that stage takes, flags "This is your slowest stage" when true, and states how many days faster or slower than peers you're running. The bar chart lines up every stage in that process side by side so the slow one is visually obvious. A closing note gives your sample size and notes that half your jobs clear the stage inside the median while the slow ones stretch further, calling it "the highest-leverage place to speed up" when it's the bottleneck.
• A job path. States what share of your completed jobs followed that route and the typical cycle time from start to paid. "The rest took other routes" bar-charts the other paths your jobs took by job count, with a note that a different route (a deposit-first job, a same-day mobilization) isn't a mistake, just a different clock.
• Pace and outcomes. States a point swing in an outcome metric (like margin) between your fastest and slowest jobs on that stage, with a bar for each group labeled by its own job count, and an explicit note that this is a pattern in your own book, not proof of cause and effect.
• Drying performance, overall. States your typical days to dry and median equipment-days per job once enough dried jobs exist, or a running drying-log count with an honest note that a typical time appears once a few more finish. A bar per water-damage class follows (higher classes are wetter losses and take longer, Class 4 is the most saturated), with a closing count of jobs dried versus still drying.
• A single water-damage class. The narrower version: your typical dry time for that one loss class and your sample size.
• A claim journey, a job Verinode is spotlighting because it has enough lifecycle dates to trace. States the latest lifecycle stage the job has reached and how many of its five lifecycle stages it has moved through, with an Open job button that jumps to that job in Business → Jobs.
• Your discovered job flow, the upgraded Jobs tile. States the slowest stage-to-stage gap in your actual sequence, names the most common path your jobs follow start to finish, bar-charts every step with the bottleneck flagged, benchmarks the bottleneck against peers when a cohort exists, shows the alternate routes jobs actually took, and flags any step that repeats before a job moves on (a sign a handoff is bouncing).

For the deeper read on how each of these is mined and what "cleared the floor" means, see How your work flows and the Flow tab.

Most Recent

A strip of every process record, SOPs, pending observations, and standard references together, sorted by when each was created, newest first (up to 16 shown). Each tile carries a colored kicker naming its kind (SOP, Observation, or Standard), a title, a one-line subtitle when there is one, and the date it was created.

If you have no process records of any kind yet, the row is replaced with a single line: "Process records appear as you upload SOPs, agents log observations, or you reference the standards library."

The polymorphic detail deck

Tap any record tile and a detail deck opens. The header is the same shape for every kind, the kind label, the title, and the subtitle, but the body underneath is built for that specific kind:

SOP. An SOP section lists Category, Work type, Frameworks (if any, shown as the framework codes, e.g. "IICRC, LEAN"), Status, Source, LEAN score (as "N/100," when scored), and Activated date (when the SOP has been activated). If the SOP has steps, a Steps section lists up to twenty, each numbered and showing either its estimated minutes or the role that owns it. If the SOP has a LEAN analysis with waste flags, a Waste Flags section shows up to ten, each naming the step number and waste type, its description, and, where Verinode has one, a suggested fix. A Recommendations section lists up to ten suggested improvements when present.

Observed pattern. An Observation section lists the source specialist that inferred it, Category and Work type (when known), Pattern kind, Status (pending, confirmed, dismissed, or edited), Confidence (as a rounded percentage, when scored), and when it was captured. If the pattern carries supporting evidence, an Evidence section shows up to six snippets, each with its source type and a quoted excerpt.

Standard reference. A Standard section lists Framework, Jurisdiction, Category, Source (the citation, when on file), Version (when versioned), Target score (as "N/100"), Step count, and Estimated time. If the reference has a description, it renders below as a full paragraph. If it has required steps, a Required Steps section shows up to twelve, each with its citation and the rationale behind it.

What is deferred to web

A handful of Processes surfaces are web-only for now. If you need one of these, open the section on a desktop browser at iq.verinode.ai/processes:

• The step-by-step SOP editor. Mobile's SOP generator can draft a new SOP with you, but manually building or reordering a step-by-step SOP, and editing an existing one, still needs the web editor.
• Confirming, dismissing, or editing an observed pattern. Mobile shows you the pattern and its evidence; acting on it happens on web.
• The Coverage matrix grid (service-line by SOP, certification, and carrier-program cell) and the carrier-program compliance posture panel. Mobile's Coverage hero tile gives you the percentage and a plain service-line-by-service-line list; the full matrix and posture panel are web-only. See Coverage: service lines, SOPs, certs and program posture.
• The Network SOPs row, procedures shared by other members of your franchise or association group. Mobile's Most Recent and Explore rows show only your own records; importing a peer's shared SOP is a web-only flow for now. See Importing SOPs shared across your network.

Related reading

• The Processes section, what Processes is and how it fits Verinode's role as an independent data trust.
• Take Action: process decisions and one-click adopt, the full detail behind the web equivalent of the Take Action row.
• How your work flows and the Flow tab, the deep read on process mining that the mobile flow tiles open into.
• Coverage: service lines, SOPs, certs and program posture, the full matrix and compliance panel that mobile's Coverage tile summarizes.
• Importing SOPs shared across your network, the network-share flow deferred on mobile.