Network Playbooks on mobile

What this is

When your franchise network (your franchisor, association, or HQ contact) pushes you a playbook, directive, recommendation, or experiment to act on, it lands in your Network Playbooks inbox. On mobile that inbox and its detail page are a full match for the desktop experience at /network/playbooks: same data, same statuses, same actions, just laid out for a phone screen. This article covers the two mobile pages (the inbox and the detail view) and the contextual Network Playbooks row that surfaces inside the mobile Business overlay when your network has sent you something that still needs a response.

Verinode does not act on these for you. Your network authored the plan and pushed it to your account; you read it, and you decide whether to acknowledge it, work it, decline it, or mark it done.

Where to find it

There are two ways in on mobile:

1. Direct route. /m/network/playbooks opens your full inbox. Tapping any row opens /m/network/playbooks/<planId>, the detail page for that plan.
2. The Business overlay's contextual row. Tap Business in the mobile tab bar to open the translucent overlay that lists every section of the platform (Margin, Benchmarks, Jobs, Clients, and the rest, grouped the same way as the desktop sidebar). If your franchise network has pushed you at least one plan that still needs your attention, a Network playbooks row appears at the very top of that list, above every other section group, with a count badge and the line "From your franchise network" underneath it. Tap it to jump straight to /m/network/playbooks; the overlay closes automatically.

That row is gated: it only renders when you have at least one open plan. If your network hasn't pushed you anything, or everything they've pushed is already declined or completed, the row is simply absent from the overlay, and the overlay's section list starts with the ordinary groups instead. This mirrors the desktop sidebar, which shows the same "Network Playbooks" entry with a badge only when there's something open, and hides it otherwise.

The inbox

Open /m/network/playbooks and you'll see:

• A small label reading "From your franchise network," then the page title, Network playbooks.
• An intro line: "Playbooks, directives, and recommendations your franchise network has sent you. Open each to acknowledge, work on, decline, or complete."
• Below that, your plans split into two groups: Active (N) and Closed (N), where N is the count in each group. A group only appears if it has at least one plan in it.

Active holds anything still awaiting a response: plans in the New, Acknowledged, or In progress state. Closed holds anything terminal: Declined or Completed. Plans are ordered newest-pushed first within each group.

Each row shows:

• A kind label in small caps: Playbook, Directive, Recommendation, or Experiment, followed by a dot and your franchise network's name (for example, "· Ember Restoration Group").
• The plan's title, in bold.
• If your network included a body message, up to two lines of it as a preview, truncated with an ellipsis if it runs longer.
• On the right, a status pill in copper: New, Acknowledged, In progress, Declined, or Completed, matching the plan's current adoption status.
• Underneath the pill, how long ago it was pushed to you: "today," "1 day ago," "N days ago" for anything under a month, or "1 month ago" / "N months ago" beyond that.

Tapping anywhere on a row opens that plan's detail page.

Empty state. If your franchise network has never pushed you a plan, the whole list is replaced with one line: "Your franchise network hasn't sent you any playbooks yet."

The detail page

Tapping a row opens /m/network/playbooks/<planId>, with a back link at the top reading "← Network playbooks." From top to bottom:

Pills row. Three pieces of context sit on one line: the kind (Playbook, Directive, Recommendation, or Experiment), the current status (here the pill reads "Pushed to you" rather than "New," the wording it uses on the inbox row), and "From \<your network's name\>."

Title. The plan's full title as the page headline.

Detail. The body your network wrote, if they included one, shown exactly as written. If they pushed the plan without a body, this section instead reads a generic line naming the kind, for example: "Your franchise network sent this playbook without additional detail."

Sponsorship (only when your network has committed a budget). If your franchise network is covering the cost of AI help on this specific plan, a sponsorship block appears with three figures: Budget (the total Intelligence Units your network committed), Used (how much of that budget has been drawn down so far), and Remaining (what's left). A note below explains that opening the IQ panel from this same page draws on the sponsor's budget first; your own IU balance only starts being charged once the sponsor's cap is reached. This block is absent entirely for plans with no sponsorship attached, which is the common case.

Your notes (only if you've left any). If you added notes when declining or updating the plan's status, they appear here verbatim under "Your notes."

Lifecycle. A four-column grid of dates: Pushed, Acknowledged, Started, and either Declined or Completed depending on how the plan ended (or is currently sitting). Each shows the date it happened (for example, "Jan 5, 2026"), or a dash if that step hasn't happened yet.

Update status. Buttons for whatever moves are still open to you, based on the plan's current state:

| Current status | What you can do next | |---|---| | New (pushed) | Mark acknowledged, Mark in progress, or Decline | | Acknowledged | Mark in progress, or Decline | | In progress | Mark completed, or Decline | | Completed | Nothing further, this state is final | | Declined | Nothing further, this state is final |

"Mark completed" is the emphasized button when it's available; the others are secondary. Decline is styled as a plain text action rather than a filled button, since it's the one path that ends the plan without finishing it.

Tapping Decline doesn't submit immediately. It opens an inline text box where you can explain why, noting that your franchisor can see whatever you write, and that the note is optional. Below it are Cancel (backs out without declining) and Confirm decline (submits). Whatever you type there is what shows up later on the detail page under "Your notes."

Once you tap a status button, it briefly shows "Saving…" (or "Submitting…" during a decline), then the page refreshes with the new status, pill, and lifecycle date filled in.

If the update fails. A plain error line appears above the buttons with whatever went wrong, so you're never left wondering whether the tap registered.

If a playbook isn't yours

If you land on a detail URL for a plan your franchise network never actually pushed to you, mobile doesn't show a 404. It shows a friendly page instead: "Not available," followed by "This playbook isn't associated with your account. If you think this is a mistake, ask your franchise network admin to confirm they pushed it to your operator profile," with a link back to your inbox. Whether that plan exists at all for other operators is not revealed, only that it isn't yours to act on.

Mobile and desktop parity

Everything above works identically at /network/playbooks and /network/playbooks/<planId> on desktop: same active/closed grouping, same row anatomy, same pills, same status buttons, same decline flow, same sponsorship block. Mobile is a layout adaptation of the exact same data and the exact same server actions, not a separate feature. If you start reviewing a plan on your phone and finish acknowledging it at your desk, you're looking at the same record, updated live either way.

Best-practice example

Say your Business overlay shows a Network Playbooks row with a small badge for the first time. Tap it. In Active, you see a Playbook titled something like "Standardize supplement documentation," pushed 3 days ago, still New. Open it, read the detail your network wrote, and if it fits your operation, tap Mark acknowledged first so your network sees you've seen it, then Mark in progress once you actually start applying it. If it doesn't fit your business (say, it assumes equipment or staffing you don't have), tap Decline and leave a short note explaining why. Either way, your network sees the update on their side, and the plan drops out of your Active group once it reaches a terminal state.

Related reading

• The decision workspace, for how Verinode's own generated decisions work alongside network-pushed plans.
• Acting on decisions, for the broader pattern of moving a recommendation from surfaced to done.
• The Feed, where updates tied to your playbooks can also surface.

Data sources