Your Network Playbooks inbox: active and closed

What it is

If you belong to a franchise network, your franchisor can push guidance straight into your Verinode account: a playbook to follow, a directive to carry out, a recommendation to consider, or an experiment to try. The Network Playbooks inbox is where every one of those lands. It is a flat, ordered list, split into what still needs your attention and what is already closed out. Verinode does not grade you against the guidance or decide anything on your behalf. It surfaces what your network sent you, in the order they sent it, and gets out of the way.

Where to find it

Open it from the left sidebar at iq.verinode.ai/network/playbooks. The entry is labeled Network Playbooks and sits near the top of the sidebar, directly under Feed and Decisions and above Action Plans, no section header above it. It carries a numeric badge equal to the count of playbooks still open (pushed, acknowledged, or in progress). That entry only appears in your sidebar at all once your franchisor has pushed you at least one open playbook; if nothing is open, the slot disappears rather than sitting there empty.

At the top of the page itself, an eyebrow line reads "From your franchise network," followed by the heading Network playbooks and a one-line description: "Playbooks, directives, and recommendations your franchisor has sent you. Open each to acknowledge, work on, decline, or complete."

The inbox list: Active and Closed

Everything your franchisor has ever pushed to you is grouped into exactly two sections, in this order:

• Active, anything still asking for a response: newly pushed, acknowledged, or in progress.
• Closed, anything wrapped up: declined or completed.

Each section header names the group and its count, for example "Active (3)" or "Closed (7)." A section is only rendered if it has at least one item in it, so if every playbook your franchisor has ever sent you has been completed, you will see a Closed section and no Active section at all, and vice versa.

Within each section, rows run newest push first: the most recently sent playbook sits at the top, the oldest at the bottom. A hairline rule separates each row from the next; there is no card frame around the list or around individual rows, in keeping with the rest of the platform.

Reading a row

Every row in either section shows the same five things:

• Kind label. A small uppercase tag in the top-left of the row: Playbook, Directive, Recommendation, or Experiment. This is set by whoever authored it on the franchisor side and tells you what category of guidance you are looking at.
• Sender. Right after the kind label, a middle dot and the name of the franchise network (your franchisor's group) that sent it, for example "· Acme Restoration Network." If Verinode cannot resolve a group name for some reason, this falls back to reading "Your network."
• Title. The playbook's title in bold, on a single line, truncated with an ellipsis if it runs long.
• Body preview. If the playbook has a body, up to two lines of it show underneath the title in muted text, truncated if longer.
• Status pill and relative date, on the right side of the row.

Status pill

The pill is a small rounded tag in copper. It reflects the operator-side adoption status, not the franchisor's internal plan status, and reads one of:

| What you'll see | What it means | |---|---| | New | Pushed to you, not yet acknowledged | | Acknowledged | You have acknowledged it but not started work | | In progress | You are actively working it | | Declined | You declined it | | Completed | You marked it done |

New, Acknowledged, and In progress are the three statuses that put a playbook in the Active group. Declined and Completed are the two that put it in Closed.

Relative date

Underneath the status pill, a small line of muted text tells you how long ago the playbook was pushed to you, calculated from the moment your franchisor sent it:

• today, pushed within the current day
• 1 day ago, pushed exactly one day ago
• N days ago, for anything under 30 days
• 1 month ago, for 30 to 59 days
• N months ago, for 60 days or more

This date always tracks the push, not your acknowledgment, your start, or your completion. A playbook you completed six months after it was pushed still reads "6 months ago" here, because that line is answering "when did this arrive," not "when did I finish it."

Opening a playbook

The entire row is a link. Clicking anywhere on it, the kind label, the title, the body preview, or the empty space around them, takes you to that playbook's own page at /network/playbooks/<id>. That page is where you actually acknowledge, work on, decline, or complete the item; the inbox list itself is read-only. See the decision workspace for how these plan-and-decide surfaces behave once you are inside one.

The empty state

If your franchisor has never pushed you anything, the page skips the Active/Closed grouping entirely and shows one line under the header: "Your franchise network hasn't sent you any playbooks yet." There is nothing to configure or connect to make this page populate. It fills in the moment your franchisor pushes you a playbook, directive, recommendation, or experiment, and nothing you do inside Verinode triggers it.

1. 1Check your sidebar. If Network Playbooks with a badge is showing, you have at least one item waiting in Active.
2. 2Open Network Playbooks and work the Active section first, top to bottom, since it is already sorted newest-first.
3. 3Click a row to open its detail page and acknowledge, work on, decline, or complete it there.
4. 4Once you have acted on it, it moves to Closed the next time you reload the inbox, and the sidebar badge count drops accordingly.

Related reading: the decision workspace for how plan-and-decide surfaces work across the platform, acting on decisions for what happens once you start working an item, and the feed for the daily briefing that sits just above Network Playbooks in your sidebar.