Surveys from your network (HQ)

What this row is

If your operation belongs to an HQ-managed group, your HQ can push structured questions into your Forms home the same way it pushes anything else into your world: it appears where you already work, not as a separate inbox you have to remember to check. On the Forms home page, between the hero numbers at the top and the Explore tiles below, a row titled From your network can appear. It carries tiles for two different things HQ can send you, and they behave very differently:

• Pattern A, answer directly. A question (or set of questions) HQ wants your individual answer to. You answer it once, HQ never sees your specific answer, only an anonymized distribution across the whole network once enough operators have replied.
• Pattern B, clone a template. A ready-made question set HQ built for franchisees to run with their own teams. You clone it into your own Forms as a fresh draft, pick your own recipients, and send it under your own name. HQ never sees a single answer from this path, only that you adopted the template.

Both patterns are the same underlying object on HQ's side, a network survey that has been sent to your group. What differs is what happens when you tap the tile, and where your answers end up. This article covers that row end to end: the tiles, the response modal, the clone flow, every message you might see, and exactly what stays private. For the rest of the Forms page, the hero, Explore tiles, Upcoming, and Most recent, see Forms: surveys, audits, and reviews.

Where to find it

Forms sits in the sidebar under My Data, at iq.verinode.ai/forms. The From your network row sits on the Forms home page itself (not inside the Surveys/Audits/Reviews overlay), directly under the hero metrics. It appears regardless of which of the three top pill tabs, Surveys, Audits, Reviews, is active, because network items are a different feed from your own forms table.

The row only renders when there is something pending. If your group has no open network survey or template waiting on you, the row does not appear at all: no placeholder, no "nothing from your network yet" message. It simply is not there, the same way the row disappears the moment you finish answering the last item in it.

How you first hear about a network item

When HQ sends a new survey, poll, or template to your group, you get an in-app notification with the survey's title and a short line naming the question count (or "1 question" for a poll) and, if HQ set a close date, when it closes. That notification is a heads-up, not the only way in: the tile itself is already sitting on your Forms home the next time you load the page, whether or not you click the notification.

Pattern A: surveys you answer directly

Reading the tile

Each Pattern A tile carries:

• Label: your group's name (whatever HQ named it when the group was set up). If no name is on file, it reads "Your network."
• Headline: the survey's title, exactly as HQ wrote it.
• Sub-line: "Waiting on your answer, stays anonymous," a reminder every time you see the tile that this is not a survey HQ will trace back to you.
• Meta line: the question count ("1 quick question" for a poll, otherwise "N questions"), and, if HQ set a close date, "closes" plus that date. If HQ left it open-ended, there is no closing date shown, the survey stays available until HQ closes it or you answer.

Clicking anywhere on the tile opens the response modal.

Answering it

1. 1Click the tile. A modal opens titled with the survey's own title.
2. 2Read the disclosure line at the top: "From [your group's name, or 'your network']. Your individual answers are never shown to your HQ: the Verinode network rolls answers up into an anonymized distribution. You can re-submit to update your response before the survey closes."
3. 3Answer each question. Required questions carry a red asterisk next to the label.
4. 4Click Submit response. While it saves, the button reads "Submitting...".
5. 5On success the modal closes and the page refreshes, the tile drops out of the network row (it now counts as answered).

If you leave a required question blank and click submit, the modal does not save. It shows the question's own label back to you with a message like "Overall satisfaction" is required. in red, so you know exactly which one to go back and fill in.

The question types you'll see

HQ surveys reuse the same question types as any Verinode form:

• Yes/No (binary): two buttons (or HQ's own custom pair of options if they set them). Click to select; the chosen one highlights in copper.
• Rating: five numbered buttons, 1 through 5. Click the highest number that reflects your answer, everything up to and including it highlights.
• Score: the same style of numbered buttons, but 1 through 10, used when HQ wants finer granularity than a 5-point rating.
• Checkbox: a list of options you can multi-select, each with its own checkbox.
• Text: an open box you type into.

Any question can carry a help line under its label if HQ added one, and any question can be marked required.

Re-submitting

You are not locked into your first answer. Re-open the tile (it stays visible under From your network until you have answered, and reopening it any time before the survey closes lets you change your response) and submit again. Your latest submission replaces the earlier one; the network only ever sees your single, current answer per survey, never a history of edits.

What can stop a submission

The response only goes through if all of the following hold. If any fail, the modal shows the specific reason instead of saving:

• The survey has actually been sent by HQ (a draft that HQ hasn't issued yet cannot be answered).
• The survey has not closed. Once its close date passes, it reads that it is closed and can no longer accept responses.
• You are still a member of the group that sent it (if your membership in that group has changed, the survey is no longer yours to answer).
• The survey is one of the two answer-directly kinds (a plain HQ survey or a poll). If HQ marked it as a clone-and-run template instead, you'd never see this modal for it in the first place, it would be a Pattern B tile.

What stays private

Your answer is written to your own operator record, not to a table HQ's side of the platform can query. A separate daily process reads every operator's answers for a given network survey and writes HQ a rolled-up view: for rating and score questions, a histogram of how many people picked each value; for yes/no and checkbox questions, a count per option; for open text, only a count of how many people wrote something, never the words themselves.

That rolled-up view only appears to HQ once enough operators across the network have answered to keep any single answer from being identifiable. Below that point, HQ sees only how many people have responded so far, not the breakdown. This is the same anonymization boundary Verinode holds everywhere else on the platform: individual operator data never surfaces upward, only aggregates that have enough contributors behind them to protect any one operator.

Pattern B: templates you clone for your own team

Reading the tile

The template tile looks similar to the Pattern A tile but is colored differently (steel blue rather than copper) and reads:

• Label: your group's name, or "Your network" if none is on file.
• Headline: the template's title.
• Sub-line: "Ready-to-use template, send to your team."
• Meta line: the question count, plus "tap to use as template." While a clone is in progress, this line switches to "Cloning..." instead.

Cloning it

Clicking the tile does not open a modal. It immediately clones the template into your own Forms as a new draft survey, using your team as the default audience, and refreshes the page. There is nothing to fill in first, the template's questions come across exactly as HQ built them.

1. 1Click the template tile.
2. 2Verinode copies the template's title and full question set into a new draft in your own Surveys, defaulted to a Team-type survey, unsent.
3. 3The tile's meta line reads "Cloning..." while this happens.
4. 4Once it lands, the tile clears from From your network (you have now adopted it) and your new draft is ready to send.
5. 5Find the draft under the Active tile in Explore (drafts count toward Active alongside anything already sent) or in the Active card of the four-card overlay. Open it, pick your own team members as recipients, and send it the same way you would any survey you built yourself. See Creating a survey for the recipient-and-send flow.

Once it's your draft, it is entirely yours: you can edit the questions, retarget it to vendors, carriers, or customers instead of your team if that fits better, and set a recurring schedule on it, none of that reports back to HQ. HQ's side only ever records that your operation adopted the template, as a count, never what your team said in response.

What can stop a clone

• The tile you clicked has to actually be a clone-and-run template. A plain answer-directly survey never shows this tile, so this case shouldn't come up in normal use.
• The template has to have actually been issued by HQ, not still sitting as an unpublished draft on their side.
• The template must not have closed. Once HQ closes a template, it is no longer available to clone (existing clones you already made keep working as your own surveys either way).
• You have to still be a member of the group that issued it.

If a clone fails for any of these reasons, the tile's "Cloning..." state clears and it returns to its normal "tap to use as template" state. There is currently no on-screen error message for a failed clone, if a tile seems stuck on "tap to use as template" and never turns into a draft, refresh the page and try again, or check with your HQ contact that the template is still open.

Once you've answered or cloned

The moment you submit a Pattern A answer or successfully clone a Pattern B template, that tile drops out of From your network. If it was the last pending item, the whole row disappears from your Forms home until HQ sends something new. Nothing about your answer, or your team's answers to a template you cloned, is ever visible to HQ beyond the anonymized aggregate (Pattern A) or the adoption count (Pattern B).

Related help

• Forms: surveys, audits, and reviews
• Creating a survey
• Recurring surveys
• Explore tiles
• Active and closed lists
• Connecting your data