Team satisfaction snapshots on entity details

What this card is

When your team answers a Quick Survey about a vendor or tool, that answer should not just sit in Forms waiting to be looked up. It should show up right where you are already looking, on the vendor or tool's own detail card. The Team Satisfaction snapshot is that surface: a small, self-contained card that reads your most recent Quick Survey for an entity and shows the average rating, how many people answered, and whether the number moved since the survey before it.

Verinode is not scoring the vendor here. This card is a plain readout of what your own team said, in your own words turned into a number. It sits next to, but is a different thing from, the peer benchmark row on the same card that compares your rating to other operators, and different again from the Verinode Score, which is Verinode's own research-backed read. Three separate signals, three separate places on the card, on purpose.

Where to find it

The card lives on the vendor or tool detail card, not inside Forms itself. Forms (iq.verinode.ai/forms, Forms in the sidebar) is where surveys get built and sent, both full multi-question surveys and one-tap Quick Surveys. This snapshot is the payoff of that work, surfaced back on the entity the survey was about.

1. 1Open Vendors from the sidebar at iq.verinode.ai/vendors.
2. 2Click any vendor or tool tile to open its detail card.
3. 3Click the Ratings & Feedback pill in the row of sections beneath the hero and health bar.
4. 4Scroll to the bottom of the section, past My rating, Team rating, and Share Your Experience. The Team Satisfaction card is the last thing in the section, when it appears.

See Vendor Detail: Ratings & Feedback for everything else in that section, the star rating, the running team average, the free-text feedback form, and the Quick Survey button that generates the data this card reads.

What feeds it: Quick Survey replies specifically

This is the detail most worth understanding before you go looking for this card and don't find it. The snapshot is built only from Quick Survey replies, the fast, one-question, 1-to-5 pings you send with the Quick Survey button on an entity's card or hero. It is not built from answers to a full, multi-question survey created in Forms. A full survey's answers live and get summarized elsewhere on the platform, but they do not feed this particular card.

If you have only ever sent a full vendor assessment to a vendor, and no Quick Survey, this card will not appear for that vendor no matter how many people responded to the full survey.

What it shows

When it renders, the card has three lines, top to bottom.

Header. The small uppercase label Team Satisfaction.

The number. A large average rating out of 5, rounded to one decimal place (for example 4.2 with a smaller /5 beside it), taken from every completed reply to the most recent Quick Survey sent about this entity.

Beside the average, when there is an earlier Quick Survey to compare against and the swing between the two is at least a tenth of a point, a colored delta appears: +0.4 vs last survey in green when the average went up, or -0.3 vs last survey in red when it went down. A swing smaller than 0.1 is treated as noise and the delta is left off entirely, so you never see a "+0.0" or a flicker for a rounding artifact.

The footer line. Underneath, a line reads how many replies the average is built from and when that survey went out, for example "From 4 responses · Jul 12." Two things worth being precise about:

• The response count is the count of qualifying replies to the latest Quick Survey only, not a running total across every survey you have ever sent about this entity (that running total is the separate Team rating stat higher up in the same section).
• The date is when the Quick Survey was sent, not when the last person replied to it. If you sent a Quick Survey on Jul 12 and the last reply trickled in on Jul 15, the card still reads "Jul 12."

Response count uses correct grammar automatically: "1 response" for a single reply, "N responses" otherwise.

How the trend is calculated

Verinode looks at the two most recent Quick Surveys sent about this entity, ordered by send date. It averages the valid 1-to-5 replies on each, rounds each average to one decimal place, and the displayed delta is simply latest minus previous. There is no smoothing or weighting across older history here, and no cohort or peer comparison folded in, this is a straight look at how your own two most recent check-ins with your own team compare.

If there is no earlier Quick Survey to compare against (this is the first one you have sent about this entity), the delta is simply omitted and only the number and response count show.

Why the card sometimes doesn't appear

The card has no visible loading spinner and no locked or "coming soon" placeholder. It either renders with real data or it renders nothing at all. A few concrete reasons you might not see it:

• No Quick Survey has ever been sent about this entity. Nothing to summarize, so nothing shows.
• A Quick Survey was sent, but nobody has replied yet. The card is absent until at least one reply comes back.
• The most recent Quick Survey has zero replies, even if an older one had several. This is the one that catches people out: Verinode always looks at the latest Quick Survey first. If you sent a fresh one last week that nobody has answered yet, the card disappears, even though a Quick Survey from three months ago has a full set of responses sitting in your history. As soon as one reply lands on the new one, the card comes back, built from that survey.

None of these states show explanatory copy on the card itself. If you expect to see it and don't, the fastest check is the Team rating stat directly above it in the same section, if that also reads "Team hasn't weighed in yet," no reply has landed at all yet.

How to use it

Send a Quick Survey any time you want a fast pulse check on a vendor or tool relationship, after a rocky delivery, after switching your primary contact at a vendor, or just on a regular cadence for the relationships that matter most. Each new Quick Survey you send about the same entity becomes the new "latest," so the trend line here is really a log of "was this better or worse than the last time I checked."

A downward delta here is a cue, not a verdict. Pair it with Share Your Experience in the same section (the free-text feedback form) to capture the why behind the number, and with the peer benchmark row beside My rating to see whether the dip is specific to your operation or something the wider network is also seeing on this vendor. See Reading a benchmark for how that comparison row works, and The decision workspace for how a real dissatisfaction signal from a Quick Survey can surface as a decision worth acting on, rather than a number you have to remember to check on manually.

Best-practice example

You send a Quick Survey asking the crew "How is CoreCat working out for the team?" after a slow parts delivery. Four people reply, average 3.1, and the card shows 3.1 /5, -0.6 vs last survey, from 4 responses · Jul 12, against a prior Quick Survey that averaged 3.7. That red delta is your cue to open Share Your Experience and log what happened with the delivery in your own words, and to check whether the peer rating row beside it shows other operators trending the same way on this vendor or whether this looks specific to your account. Three months later, after switching your point of contact at the vendor, you send another Quick Survey. It comes back at 4.3, and the card now reads +1.2 vs last survey, a concrete, dated readout that the fix worked, not just a feeling that things got better.

Data sources

Related articles

• Vendor Detail: Ratings & Feedback
• Reading a benchmark
• How benchmarks work
• The decision workspace