Your co-op position: contributed, reimbursed, pending

What this page shows

Marketing co-op is money your franchise network pools and pays back out for approved marketing spend: a per-location contribution goes into the pool, and a reimbursement request comes back out once HQ approves it. The Marketing co-op page is where Verinode reads that ledger for your operator and gives you one number: are you, right now, ahead or behind on the pool.

Verinode does not run the co-op program or judge your reimbursement requests. HQ activates programs, HQ approves or disputes what you submit, and HQ pays. Verinode reads the resulting ledger rows that already exist in your network's program records and turns them into a hero panel, one tile per program, and a read-only activity feed, so you can see where you stand without digging through HQ's books yourself.

Where to find it

Open Marketing co-op from the sidebar. The route is /coop. The page has three rows, stacked top to bottom:

• Hero panel (this article), your net co-op position across every program you're enrolled in.
• Your co-op programs, one tile per program you're enrolled in, each showing that program's own contributed / reimbursed / pending split. Click a program tile to open the submit-reimbursement form for that program.
• Your activity, a read-only feed of your recent contribution and reimbursement rows, most recent first.

This article covers the hero panel in full. The rest of this article walks through every number in it.

The hero panel

The headline number: your net position

The big number at the top of the page is your net position: everything you've been reimbursed, minus everything you've contributed, added up across every co-op program you're enrolled in.

• If you've been reimbursed more than you've contributed, the headline shows a plus sign and the dollar amount, for example "+$4,200." You're net ahead of the pool.
• If you've contributed more than you've been reimbursed, the headline shows a minus sign and the dollar amount, for example "−$1,800." You're net behind, which is normal: contributions typically post before a matching reimbursement is approved and paid.

The headline always renders as a precise dollar figure with commas (never abbreviated to "$4.2k"), so you can read your exact position at a glance. If you have no co-op enrollments at all, the headline still shows "+$0," it does not gray out or disappear; the pill next to it (below) is what tells you the account is inactive rather than merely settled at zero.

Underneath the headline, one line of plain text restates the three components: "$X contributed · $X reimbursed · $X pending HQ approval." That line is the same three numbers as the tiles below, just written out.

The three tiles: Contributed, Reimbursed, Pending HQ

Below the headline sit three metric tiles, animating in left to right. Each one is a lifetime, all-programs total:

Contributed all-time. Sub-label: "Posted to the pool." This is every dollar you've put into the co-op pool across all your enrolled programs, counting only contribution entries that have been confirmed (posted with a status of approved or paid). It does not count a contribution that's still working its way through confirmation. Contributions typically post automatically as revenue comes in and the program's contribution formula applies to it, you don't file these yourself.

Reimbursed. Sub-label: "Paid out to you." This is every dollar HQ has actually paid you back, across all programs, lifetime. Only reimbursement requests that have reached the paid status count here. A request that HQ has approved but not yet paid out is not yet counted as reimbursed, it's still in flight. This tile renders in green (the Deere Green "expand" tone) once it's above zero, and in the neutral color when nothing has been paid out yet.

Pending HQ. Sub-label: "N request(s) awaiting approval," where N is your live count of outstanding requests. This is the dollar total of reimbursement requests you've submitted that are still sitting with HQ waiting on a judgment call, they haven't been approved or paid yet. This tile renders in yellow (the Hard Hat Yellow "maintain" tone) whenever there's at least one pending request, and in the neutral color when your queue is empty.

Each tile abbreviates large amounts for readability ("$4.2k," "$1.1M") the way every other hero panel on the platform does, this is different from the exact, unabbreviated dollar figure in the headline above.

The pill: Not enrolled, All clear, or N pending

To the right of the headline sits a status pill. It has three possible states:

• "Not enrolled." You have no co-op program enrollments at all. The sub-text below the headline explains why: "You aren't enrolled in any marketing co-op programs. Enrollment happens automatically when HQ activates a co-op program for your network." You don't sign up for co-op yourself, enrollment is created when your network's HQ turns a program on for you.
• "N pending" (for example, "2 pending"). You're enrolled in at least one program, and you have one or more reimbursement requests still awaiting HQ's decision. N is the same count that drives the "Pending HQ" tile's sub-label.
• "All clear." You're enrolled, and every reimbursement request you've ever submitted has already been resolved (paid, or otherwise closed out), none are sitting in HQ's queue.

The pill is the fastest way to answer "do I need to follow up on anything," without reading the tiles: yellow with a count means something is waiting on HQ, and either of the other two states means there's nothing outstanding on your side.

How to use it

Check the pill first. If it reads a pending count, that's your cue that one or more submitted requests are still with HQ, no action is needed from you beyond patience, since approval and payment are HQ's call, not something Verinode surfaces a workflow for. If the headline is deeply negative (you've contributed a lot more than you've been reimbursed), that's usually a sign you have unsubmitted marketing spend sitting on your books that qualifies for reimbursement under an active program, open Your co-op programs below the hero and click into a program tile to submit a new request.

1. 1Open Marketing co-op from the sidebar (/coop).
2. 2Read the pill: "Not enrolled" means there's nothing to check yet; "All clear" means your queue is empty; a pending count means one or more requests are sitting with HQ.
3. 3Read the headline and the three tiles underneath it to see whether you're net ahead or behind on the pool, and how much of that gap is contributions waiting on a matching reimbursement.
4. 4If you have eligible marketing spend you haven't submitted yet, scroll to Your co-op programs and click the program tile to open the submit form.
5. 5Scroll to Your activity to see the individual contribution and reimbursement rows behind the hero's totals, most recent first.

Best-practice example

Say the pill reads "1 pending" and the headline reads "−$650," with the tiles showing $2,400 contributed, $1,750 reimbursed, and $650 pending HQ ("1 request awaiting approval"). Read together: you've put $2,400 into the pool over time, HQ has already paid you back $1,750 of it, and there's one more request for $650 sitting with HQ waiting on a decision. Once that request is approved and paid, the Reimbursed tile will rise to $2,400 and your net position will settle near zero, assuming no new contributions post in the meantime. There's nothing to act on here beyond checking back later, the request is with HQ, not with you.

Data sources

Related reading

• Understanding your margin
• The decision workspace
• Acting on decisions