The Responses feed

What this is

The Responses feed is a flat, single list of every response you have received across every survey in Forms, one row per person who answered, newest first. Instead of opening survey after survey to see who replied, this feed collapses them all into one table so you can scan for a bad rating or a telling comment without knowing in advance which survey it landed on.

It pulls from the same invite records every other part of Forms uses. A row appears here the moment an invite is marked responded, whether that response came in as a one-tap Lightning rating from an email or text reply, or as a full multi-question form. Verinode does not summarize or score anything for you on this feed, it lays the raw responses out in one place and lets you filter and search.

Where to find it

Open Forms from the sidebar (iq.verinode.ai/forms). Click the hero number, any Explore tile, or a tile under Most recent to open the full-screen overlay. Inside it, four scroll-snap cards sit side by side: Active, Responses, Templates, Closed. The Responses card carries a teal accent, since it is the feedback-facing view. Swipe or click through to it, or land on it directly if a link points you there.

The Responses card shows responses across every survey on your account regardless of which Forms tab (Surveys, Audits, Reviews) you drilled in from, it is not filtered to just one type.

The filter bar

At the top of the card sit two controls, side by side.

Search. A text box with the placeholder "Search by name, email, title, or snippet…". It matches on the respondent's name, their email address, the survey's title, and the response snippet (see below), all at once, case-insensitively. There is no separate field-by-field search, one box checks all four.

Rating filter. A dropdown with five options:

• All ratings (N), the full count of responses on file.
• High (4-5) · N, responses rated 4 or 5.
• Neutral (3) · N, responses rated exactly 3.
• Low (1-2) · N, responses rated 1 or 2.
• No rating · N, responses with no numeric rating at all.

The N beside each option is always the count across your whole response history, not the count within whatever the search box currently matches. That is deliberate: the dropdown is there so you can gauge how big each slice is before you click into it, so the numbers stay put while you search inside a slice.

Search and the rating filter combine. Pick Low (1-2) and then type a client's name and you get only that client's low-rated responses; the two controls narrow the same list together, not separately.

Reading the table

Each row is one response. Five columns:

Respondent. The name on file for that invite in bold, or, when no name was captured, the portion of their email address before the @ sign. Their full email address sits underneath in smaller, muted text.

Survey. A small colored pill names the survey type, one of Vendor, Tool, Process, Supply, Carrier, TPA, Tool Stack, Team, Team Pulse, or Work Style, matching the same type labels and colors used everywhere else in Forms. Beside the pill sits the survey's title. When the response came from a full, multi-question survey and it included at least one written answer, the first non-empty text answer appears underneath in quotes, truncated to 120 characters, for example "the crew showed up late twice this month". Lightning surveys (the single-question, one-tap format) never show a snippet here, since a Lightning reply is a rating with no text attached.

Rating. A rounded pill reading the number out of 5, for example 4/5, colored to match the band it falls in: green for a High rating (4 or 5), amber for Neutral (exactly 3), and red for Low (1 or 2). If the response carries no numeric rating at all, the cell shows a plain dash instead. This happens on full surveys that do not have a single top-level rating question, since a lot of what they capture (open text, yes/no answers) does not reduce to one number, that is what the snippet column is for on those rows.

Channel. How the invite was delivered: Email, Sms, or Email + Sms when both were used for that invitee.

When. How long ago the response came in, in relative terms: "just now," "Nm ago" (minutes), "Nh ago" (hours), or "Nd ago" (days) for anything inside the last week. Older responses show an actual date instead, like "Mar 4."

The table caps at the 50 most recent responses across your account. If you are looking for something older than that, narrow it by opening the specific survey instead of relying on this feed.

Clicking a row

Click anywhere on a row and it opens that response's parent survey in its full detail panel, the same slide-over you would reach by clicking the survey itself from the Active or Closed card. Inside, you get the full picture: the header strip with type, Lightning, and status badges; the stats strip (sent to, responded, response rate); and the Setup and Results tabs, including the AI Analysis summary on full surveys with two or more responses, the rating distribution on Lightning surveys, and the per-person switcher on full surveys so you can page through exactly who said what. See Inside a survey: roster, results, and actions for everything that panel shows.

The Responses feed itself is a lookup surface, not a workspace: it does not let you resend an invite, close a survey, or export from the row. All of that lives one click away, inside the survey it opens.

Empty states

No responses on your account yet. The card reads "Responses appear here as your team replies," with three lines underneath: "Lightning surveys ask one question, fastest replies," "Email + SMS rates come back as raw 1-5 ratings or short text," and "Full surveys collect multiple answers per invitee."

Responses exist, but none match your current filters. The card reads "No responses match these filters," with the prompt "Try clearing the search or switching the rating filter."

Neither empty state is an error. The first means invites have gone out but nobody has answered yet, or you have not sent a survey at all; the second just means your search text or rating band is too narrow for what is currently on file.

Best-practice example

Say a Carrier Assessment survey went out to your adjusters six weeks ago and you have not opened it since. Instead of hunting for that specific survey in the Active or Closed card, open Responses and set the rating filter to Low (1-2). If a carrier-badge row shows up with a snippet like "approval process took three weeks longer than usual", click it. That drops you into the survey's Results tab, where the per-person view shows exactly who flagged it and how their rating compares to the group average, and the AI Analysis (if two or more people answered) will usually have already picked up the same pattern in its written summary.

Related reading

• Forms: surveys, audits, and reviews
• Inside a survey: roster, results, and actions
• Creating a survey
• Sending a Lightning survey
• Clients and carriers
• How benchmarks work

Data sources