Client Benchmarks: how your book compares to peer operators

What the Benchmarks tab shows

Every other tab inside Clients reads your own book on its own terms: how fast a carrier pays you, how much you collect, whether a relationship is declining. The Benchmarks tab adds the piece none of those can show on their own: how your numbers compare to what other operators are experiencing on the same carriers and TPAs. It draws on the same anonymized peer network as the rest of Verinode's benchmarks, no operator's data is ever sold to a carrier, and every peer figure is built from what real operators like you actually experienced on real jobs.

Verinode does not decide which carriers are worth keeping. It reads your jobs and payments, resolves the anonymized peer comparison for each carrier and TPA in your book, and lays the numbers side by side. You decide what to do with a relationship that's running slower than the rest of the network.

The tab has three parts, stacked top to bottom: a Peer Comparison Spotlight of the carriers where you're losing the most days, a Holding the Line list of the carriers where you're already ahead, and further down, a Portfolio vs Peers league table that ranks your own clients against each other. A revenue-by-collection-rate bubble chart, Client Portfolio, sits between the two, see All Clients: filtering your book and spotting concentration risk for a full walkthrough of that chart, since it's shared with the All Clients tab.

Where to find it

Open Clients from the sidebar, under the Revenue section, at iq.verinode.ai/clients. Click into any client tile, or click the section itself, to open the full-screen client card slider. Select Benchmarks, the last tab in the strip (Findings, Book of Business, All Clients, Health, Pushback, Scorecards, Carrier Programs, TPA Programs, Benchmarks), marked with an amber accent.

Peer Comparison Spotlight

What it is. The header reads "Peer Comparison Spotlight," with the subhead: "Where you're slower than other operators on the same carrier. Click a row to drill into that relationship." This is the flagship read on the tab: instead of checking one carrier at a time, you see every carrier where the network is meaningfully outpacing you, ranked by what it's actually costing you.

What qualifies. A carrier or TPA lands in the Spotlight when Verinode has both your days-to-pay on that party and a peer days-to-pay figure for the same party, and your number is at least five days slower than peers. Rows are sorted with the biggest estimated dollar impact first, and the list is capped at five.

What each row shows. The client's name on the left, with a line underneath: "Peers pay in [X]d" (a small "(n=...)" may follow, showing how many peer operators back that figure) "· you're at [Y]d." On the right, the gap in Ember Red, "+[N]d," and beneath it, when Verinode can size it, an estimated dollar figure: "≈ $[X]/mo cost of carry."

How the cost of carry is figured. Verinode takes your billed volume with that carrier, averages it to a monthly figure, multiplies by the extra days you're carrying that receivable versus peers, and applies the same 8%-annualized carrying-cost rate used across Margin, see Cash flow and cash runway for where that rate shows up elsewhere. It's an estimate of what the slower cycle is costing you in float, not an invoice.

Click behavior. Clicking any row opens that client's full detail view, the same drill-in you get from clicking a tile anywhere else in the section.

When it's empty. If no carrier or TPA in your book is running five or more days slower than peers, the whole Spotlight section is simply omitted, it isn't required for the rest of the tab to load.

Holding the Line

What it is. Directly below the Spotlight, "Holding the Line" is the mirror read: "Carriers where you're at or ahead of peers, the relationships to protect." Where the Spotlight names your biggest drags, this names the relationships that are already working, so the tab doesn't read as a wall of bad news.

What qualifies. A carrier or TPA appears here when your days-to-pay on that party is at or better than the peer figure (a delta of zero or negative). Rows are sorted best-first, and the list is capped at three.

What each row shows. Same layout as the Spotlight: the client name, "Peers pay in [X]d · you're at [Y]d" underneath, and on the right, in Deere Green, either "on par" (when you're exactly matching peers) or the number of days you're ahead. Clicking a row opens that client's detail view.

When it's empty. If no carrier or TPA is at or ahead of peers, the section doesn't render.

Client Portfolio (the revenue x collection-rate chart)

Below Holding the Line sits Client Portfolio, a bubble chart plotting every active client by revenue against collection rate, with bubble size for job count and bubble color for client type. It's the same chart documented in full, quadrant labels, hover cards, and empty state, in All Clients: filtering your book and spotting concentration risk. This article covers the peer-comparison pieces around it; that one covers the chart itself.

Portfolio vs Peers: the client league table

What it is. The final block on the tab, labeled "Portfolio vs Peers," is a league table that ranks your own clients against each other, an ESPN-style standings board built from your own book rather than a network comparison. Where the Spotlight and Holding the Line compare you to the network, this table answers a narrower question: within your own portfolio, who's actually paying well and who isn't. A small "Client League" eyebrow sits above it, with a two-way toggle, Standings and Health, in the top-right corner. Your choice persists as you move around the tab.

Standings view

What it is. A sports-league read of your active clients (archived clients and clients with zero jobs on file are excluded), ranked by collection rate.

Divisions. If your book spans more than one client type, carrier, TPA, private-pay, commercial, Verinode splits the table into division sections, each with its own header: Carrier Division, TPA Division, Retail Division, Commercial Division (in this table, private-pay clients are labeled Retail and commercial clients are abbreviated Comm. in the Type column, elsewhere in Clients these same clients are labeled Private Pay and Commercial). If every active client is the same type, the divisions collapse into a single table.

Columns:

• RK, the client's rank in its division, by collection rate, highest first. The top three rows in each table carry a colored accent stripe (gold, silver, bronze), a podium cue, not a separate score.
• Client, the name.
• Type, a small colored badge: Carrier, TPA, Retail, or Comm.
• W-L, a playful sports framing of your job mix with that client: "wins" are jobs you've completed and closed out, "losses" are jobs still active and open. It isn't a judgment on the job, just a completed-vs-open count.
• PCT, your collection rate for that client written in baseball-batting-average style, for example .920 reads as 92% collected.
• DTP, average days to pay for that client, or "---" if there's no payment data yet.
• REV, total revenue collected from that client, in compact dollar form ($12K, $1.2M).

League Leaders. Beneath the table (or tables, if divided), a footer highlights three standouts across your whole active book, whichever apply: Best PCT (the client with your highest collection rate), Best DTP (the client with your fastest average days to pay), and Most REV (the client that's brought in the most collected revenue). Each shows the client's name and its number.

Empty state. With no active, job-bearing clients on file, Standings reads: "Client standings will appear as job data flows in."

Health view

What it is. The same client set, laid out as a straightforward operational table instead of a league board, sorted by total revenue collected, highest first.

Columns:

• Client, name with its type badge beside it.
• Jobs, total job count with that client.
• Collection Rate, a colored progress bar plus the percentage, colored to reflect how healthy it is, strong collection reads green, the middle band reads amber, weak collection reads red.
• Avg Days to Pay, your average days-to-pay figure for that client. (The peer comparison for days-to-pay lives in the Spotlight and Holding the Line sections above this table, not as a column here.)
• Revenue, total collected, in the same compact dollar form as Standings.

Empty state. With no active, job-bearing clients on file, Health reads: "Client health data will appear as job data flows in."

How to use this tab

Start at the top. The Spotlight tells you where the network's payment norms are pulling ahead of you, ranked by dollars, so you know which conversation to have first: is a carrier's whole portfolio slow, or is it just you. Holding the Line tells you which relationships to leave alone, don't spend renegotiation energy on a carrier where you're already ahead of peers. The Client Portfolio chart and the Portfolio vs Peers league table underneath both look inward, at how your own book is distributed and which of your own clients are carrying you versus dragging on you, useful once you've decided a Spotlight carrier is worth a closer look and want to see its place in your overall mix.

Best-practice example

Say the Spotlight opens with a carrier where peers average 41 days to pay and you're at 63, a 22-day gap flagged at roughly $2,400 a month in cost of carry, your single biggest line. Click into it. The client detail view shows your approval rate on that carrier is actually in line with peers, the slowness is purely a payment-cycle issue, not a scoping fight. Meanwhile Holding the Line shows a smaller TPA where you're five days ahead of the network, a relationship worth protecting, not renegotiating. That's the read this tab is built to give you in one scroll: where to push, and where to leave well enough alone.

Related reading

• Clients and carrier relationships
• Client Health: which relationships are declining
• All Clients: filtering your book and spotting concentration risk
• How benchmarks work
• Reading a benchmark
• Benchmarks overview
• Cash flow and cash runway

Data sources