The Carriers and TPAs benchmark tab

What the Carriers and TPAs tab shows

The Carriers and TPAs tab inside Benchmarks is the network view of the counterparties you work for: the carriers who write the claims and the third-party administrators who manage them. It reads as a league table, one row per party, with a column for each thing that actually costs you time and money in that relationship. The subtitle above the table states the job plainly:

How every counterparty approves, pushes back, and pays across the network. Tap any name for your line vs peers.

This is the network read, not your own book. It answers a different question from the Carriers view on the Margin page. Margin shows how one carrier treats you: your outstanding balance, your days to pay, your supplement approvals. This tab shows how every carrier and TPA behaves across the whole Verinode network of operators, so you can see whether a party is slow with everyone or just slow with you, and which counterparties are worth pursuing before you ever send them a file.

Each party carries two layers of data. The names, the parent companies, and the Trust score come from Verinode's research catalog, which exists independent of any operator. The behavior columns, approval, pushback, payment speed, and the rest, come from the anonymized peer cohort: what operators like you actually experienced on real jobs.

The league table columns

Every column is a lens. Tap a column header to rank the whole table by it. The table opens sorted by Pushback, because when you scan a league of counterparties, who is cutting hardest is usually the first thing you want to see. Numbers are color-coded: green reads healthy, amber reads worth watching, red reads concerning, always from the operator's point of view.

• Gives jobs. How much claim work this party sends into the market, on a simple five-step scale. This is the "biggest job source" lens. It comes from research, not peer reporting, so it fills in even for parties you and your peers have never billed. Higher means more work flows through them.
• Pushback. The share of submitted supplement dollars this party does not approve. This is the true network cut figure: denied dollars over submitted dollars. Higher is worse for you. Where the denial cohort is still forming, the tab falls back to the inverse of the approval rate until enough peers report.
• Approval. The share of supplements this party approves, as a percentage. Higher is better.
• Responds in. The median number of days this party takes to answer a submitted supplement. Fewer days is better.
• Pays in. The median number of days from billed to paid across the network. Fewer days is better. This is the network counterpart to your own days-to-pay on the Margin page.
• Cycle time. The median number of days a job runs on this party's work, from work start to billing. Shorter is better.
• Peer rating. How operators rate working with this party, on a one-to-five satisfaction scale, shown to one decimal. Higher is better.
• Trust. Verinode's research composite for the party, on a one-to-ten scale. This is the catalog score, not a peer average, so it is not a negotiation number the way the others are.

A party shows a dash in any column where the network does not yet have enough peers reporting to publish that figure. That is normal and it fills in over time. A carrier or TPA that has no data in any column is left out of the table entirely, so you never see a full row of dashes that reads as broken. Those parties still exist in the catalog and surface under Peer Ratings.

The table shows the top twelve parties for the active sort. If there are more, a Show all control at the bottom expands the full league.

The entity switch and the standouts strip

A three-way switch in the top-right corner filters the table: All, Carriers, or TPAs. Carriers are the insurers who write the policy. TPAs are the administrators who route and manage claims on a carrier's behalf. They behave differently, so it is often worth looking at one at a time.

Above the table sits a dense standouts strip, a single scannable row that names the most notable party on each lens: the biggest job source, the toughest pushback, the party that approves most, answers fastest, pays fastest, runs the shortest cycle, and the top rated. Tap any of these to jump straight into that party's profile. Trust deliberately has no standout tile, because it is a research composite rather than a live outcome you would take into a negotiation.

Tap any name for your line versus peers

Tapping any row, or any standout, opens that party's profile in a slide-over deck. This is where "your line vs peers" happens, and the profile adapts to whether you already work with the party.

If you already work with them, the profile leads with your money and then sets it against the network. A section titled Where you stand vs network shows your value next to the network median for the same party, on days to pay, supplement approval, and margin, and marks each one Above network or Below network. It also shows the typical fast-to-slow band and the slow tail, so you can plan around the spread rather than a single average. Below that, the profile carries what the party cuts line by line, split into pushback that is worth fighting versus pushback that is baked into the policy, plus your cash, concentration, programs, eligibility, and any open friction.

If you do not work with them yet, the profile opens in a learn-about-them mode. It leads with How peers experience them: the same network medians, payout times and their spread, supplement rates, shown without a "you" line because you have no relationship to compare. It states plainly how many peers in your size band have data on the party, and if too few do, it tells you that directly rather than guessing:

Verinode doesn't have enough peer data on this party yet to give you a cohort read. Once enough peers contribute jobs with them, network medians land here automatically.

Either way, the profile is the place to talk it through: a Discuss with agent action carries the party, the peer counts, and the programs into a conversation so you can size up the relationship before you pursue it.

The mechanics of the profile deck, its sections and what each one reads, are covered in benchmark entity profiles. The line-item cut detail, what a party trims and how often it pays it anyway, is covered in TPA and line-item pricing.

Tracking a carrier or TPA

When you open the profile of a party you do not work with yet, you will see a Track this carrier or Track this TPA button next to Discuss with agent.

1. 1Open the party. Tap its row in the league table, or its tile in the standouts strip.
2. 2Track it. In the recruit-mode profile, tap Track this carrier or Track this TPA. This creates the relationship in your own account using the same path as adding a carrier or TPA anywhere else in the platform.
3. 3Reopen to see your book. The button confirms you are now tracking and prompts you to close and reopen the profile. On the next open it switches from the learn-about-them view to the full populated view, with your cash, your margin, and your line against the network.

Tracking does not change the league table or the peer numbers. It only tells Verinode this is a party you work with, so the profile starts showing your side of the relationship alongside the network's.

Why some peer numbers are held back

The behavior columns are only as real as the anonymity behind them. A peer figure appears on this tab only once enough distinct operators stand behind it. The privacy unit is the operator, never the job: one operator with two hundred jobs is still a cohort of one, and publishing that would hand a competitor that operator's private numbers. So a party can legitimately show a dash on a column, or a whole profile can say it does not have enough peer data yet, purely because the cohort has not reached the floor. It fills in as more operators contribute, for everyone at once.

That floor is a privacy rule, not a paywall. Separately, on a free Contributor account, the scarce peer comparisons blur behind an upgrade prompt while your own layout stays fully visible. The two locks are different and unlock in different ways. Both are explained in benchmark access and gating.

What you will see before the cohort fills

If the league is empty, the tab tells you why in plain terms:

The carrier and TPA league fills in as the scored catalog and peer cohorts grow.

If the catalog is present but no party has enough peer reporting yet, the table area reads:

Carrier and TPA benchmarks appear here as the cohort grows. Approval, pushback, payment speed, and ratings fill in once enough peers report on each party.

Neither of these is an error. They mean the network is still building coverage on those parties, and the numbers arrive on their own as operators contribute.

Quick reference

• The tab is the network view, not your own book. For how one carrier treats you specifically, use the Carriers view on the Margin page.
• Default sort is Pushback. Tap any column header to re-rank; tap a party name for your line versus peers.
• All / Carriers / TPAs switch filters the table by counterparty type.
• A dash means not enough peers report on that party for that lens yet. It fills in over time.
• Trust is a research composite, not a peer outcome, so it has no standout tile.
• Track this carrier / TPA turns a learn-about-them profile into your full populated read on next open.

Related reading

• Benchmarks overview
• Clients and carriers in Benchmarks
• TPA and line-item pricing
• Benchmark entity profiles
• Benchmark access and gating